We rented a non smoking room and received a room that was smoking. We are not smokers and did not want a smoking room. We were told there wants not another room of the type we rented. The room was old and worn. The tv did not work, The hairdryer did not work and several outlets did not work. When I requested kitchen items the gave me one of each utensil and plate; there were two of us. We have stayed in extended stays multiple times for the convenience of the kitchen and have always had a good experience; not this time.
Hotel workers ars friendly and polite. Room was clean.
May need some upgrade in lighting and amenities but the staff is great.
It ok not great ...staff is nice Robert is exceptional but overall always ran out of towels...and tried to nickel and dime me
most extended stays are nice. this one is old and by far the worst i've ever stayed in. the area is pretty dirty. i would avoid
extended stays are usually very nice. not this one. by far the worst, most outdated one i've stayed in.
usually extended stays are very nice. not this one! worst one i've been to by far!
Location to the hospital was good and helped. Can’t really do fifty characters at this time.
Really liked the full size fridge and other kitchen space.
I realize now that you truly get what you pay for, however I did not even get that staying at this facility. From checking into a room smelling of someone’s body odor which did not go away even with the window open, to having the front desk employee, who apparently was a manager, lie and say there was no other room available then speaking to another front desk employee who did find another room which didn’t stink, to having no room service to even collect trash, having to go to the front desk to get toilet paper and clean towels every day, to ants in the room and the assistant manager, Crissy, state that it’s because of the time of the year (my room was on the THIRD floor) to the curtains falling off the wall bracket in the middle of the night (scared the C- - p out of me), to black mold in the bathroom... this was really a poorly run, dirty place, and a really bad experience! This has left me wondering if the Delaware Board of Health should do an inspection?? I would like a response from Orbitz please.
Nice hotel. Clean. Excellent, friend;y. professional woman at front desk on Sunday evening 11/11 was welcoming. Breakfast options quite limited. Everything else quite good.
I will be calling to get my money back because I had to go find another hotel and room. As soon as you walk in the hotel it smells like cigarette. Then I got to my room and opened the door and got smacked in the face the smell of garbage, curry and old fried food. IT WAS DISGUSTING! I went to go ask for another room and they didn’t have any so I left to go find another hotel to stay in.
Sign said “Be back in 5.” Fifteen minutes later after the phone rang off the hook the woman finally showed up to check me in and didn’t even apologize. I walked into the room and walked out. The hotel felt like a scary scene out of a murder movie. I walked down to the Hilton and enjoyed my night there.
Rooms were very poor. Didn't look well cleaned at all. Won't be staying here again.
No such continental breakfast. Cleaning service only after 3 nights staying. Their towels older than our country. No coffee maker in the room. You have to ask. Enough?
Nice hotel but free wifi is a gimmick. Have to pay to upgrade to network that is actually functional.
Christiana Care Health System is within 2 miles (3 km) of Extended Stay America Suites Newark Christiana Wilmington while other popular attractions such as Delaware Park Racetrack and Slots are within 3 miles (5 km). The 141 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 141 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Extended Stay America Suites Newark Christiana Wilmington features free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
We rented a non smoking room and received a room that was smoking. We are not smokers and did not want a smoking room. We were told there wants not another room of the type we rented. The room was old and worn. The tv did not work, The hairdryer did not work and several outlets did not work. When I requested kitchen items the gave me one of each utensil and plate; there were two of us. We have stayed in extended stays multiple times for the convenience of the kitchen and have always had a good experience; not this time.
Hotel workers ars friendly and polite. Room was clean.
Thank you for sharing your glowing review of Extended Stay America. It was a delight to know you liked your clean suite and that you were happy with how well our associates served you. Your comments truly made our day, and we look forward to hosting you soon. Sincerely, Hotel Management
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
May need some upgrade in lighting and amenities but the staff is great.
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit Newark. Sincerely, Hotel Management
It ok not great ...staff is nice Robert is exceptional but overall always ran out of towels...and tried to nickel and dime me
Thank you for being our guest. We are pleased to know you had a pleasant visit and that you appreciated Robert. However, we are sorry for the lack of amenities you encountered. We appreciate your feedback and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
most extended stays are nice. this one is old and by far the worst i've ever stayed in. the area is pretty dirty. i would avoid
Thank you for your review. We apologize for the poor condition of our hotel. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with their efforts moving forward. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
extended stays are usually very nice. not this one. by far the worst, most outdated one i've stayed in.
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
usually extended stays are very nice. not this one! worst one i've been to by far!
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Thank you for sharing your review. We are sorry for the issues you encountered and regret not meeting your expectations with our accommodations. We will share your feedback with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We appreciate your loyalty towards our brand and hope you will consider staying with us again so we can provide you with a much better experience. Sincerely, Hotel Management