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Staybridge Suites Wilmington-Newark

3.0 out of 5.0

Recent guest reviews

I'm always greeted at the desk nicely. I never have no problems in checking in. I always get a room and it is equip with an nice kitchen area and living room space. It's like being at home away from home. Love it!

Breakfast was hot and ready, staff was friendly. Just bummed about having to pay $75 for my pet for one night. Ask to have that waived but they could not. I would stay there again but I guess leave pet at home.

This was our first time staying at a Staybridge Suites. We were quite happy with the entire stay. The people were nice, the room was clean and well stocked. All furniture was clean and comfortable. I'll definitely stay again if in the area.

I booked through a 3rd party and when we arrived we were told that our reservation had been cancelled. OMG!! Not their fault at all. The manager was so nice and actually called around and got a room in another hotel for the same price. I’ll book directly next time just because they took such good care of us when they didn’t have to. Our weekend was saved!! Oh the lobby area looked really inviting.

my wife an i are traveling from NJ to NC to celebrate the purchase of our new home and our four year anniversary. I have stayed in world class hotels in Major citys (exp NYC). I have never received service like i had here and the level of professionalism from Karen, Lyna, Key and the rest of the staff is a step above the rest .I would recommend this hotel to all friends and family .

Pet-friendly hotel however you must use the side doors and stairs. Security in place after hours (must have key or buzz in front door). Our suite was clean and spacious. Equipped with full size refrigerator and freezer with ice maker. Room was clean. Hotel is undergoing renovations floor by floor. We were notified upon check-in. There was construction noise during the day hours but stopped at dinner time. Breakfast area was clean and well-stocked. Breakfast attendant was friendly and helpful. Greeted my daughters and made small talk with them.

Just wanted to say THANK YOU very nice staff, very conveniently location, very nice rooms, bed was super comfy, and clean good selection for breakfast! Housekeeper Romona was very nice and keep our room spotlessl! The young lady at the front desk I believe her name was Sabriya was very helpful and pleasant I will def come back to stay here and recommend this to close friends and family thank you sooo much and I will def be back soon!

The usual high standard of Staybridge Suites. comfortable, clean and spacious. More than a hotel, each room is more like a studio apartment. Breakfast is good and staff are friendly. Would definitely recommend.

Spending two weeks in the hotel for business. The staff is wonderful. Very kind and helpful. Daily breakfast is delicious. Free laundry service is a definite bonus being away from home so long. And the outdoor pool is clean and right next to the fire pits. Free grill use on the patio. Rooms are clean and the beds are super comfortable. Will absolutely stay here again if I find myself in the area. Thank you to everyone who works here for making my stay feel like home. Your smiles and kindness made my trip away from home even better than expected. Jenelle (Chilis crew 2017)

Pros: Friendly staff Nice breakfast Proximity to highway Cons Urine-stained sofa-bed mattress Slow response from management Property undergoing renovation Only one elevator Extremely high pet fee ($75!) Room quality different than pictures Attached to a lower-quality (Ramada) hotel Shared amenities (pool) We stayed one night on points while traveling through the area. I booked us a Sunday night stay, hopeful that booking on a lower-occupancy night that we would get an upgrade considering we are top-tier rewards members. I was very excited we were able to book a Staybridge property on points as I have stayed at several Staybridge locations and have always found them to be great for family trips. We arrived at the property around 7pm, knowing that it was under renovation. The renovation didn't really bother us, but we did have to wait on the lone elevator a few times as it was being used by workers. What we were not aware of is that the hotel is attached to and shares some amenities with a lower quality hotel property: a Ramada. (Check their ratings if you don't believe me.) This was a bit of a disappointment, but was to become one of several experienced. We were told at check-in that there was not an upgrade available. We were disappointed, especially as it appeared based on the parking lot that the property want even at 50% occupancy, but understand that upgrades are not guaranteed, even for top-tier members. When we got to the room, it didn't look like any of the pictures of rooms that I had seen on their website. Since I had already inquired about an upgrade, I figured we were given the best that they could offer. The countertop, cooktop, furniture, etc. were all different from what I had seen pictured on their website. I felt like I was the victim of false advertising, and that we were in a Candlewood Suites room, not a Staybridge. I had even been assured at how nice the property was and that this was the reason for the exorbitant $75 pet fee, which is the most we've ever paid and is probably the equivalent of the price of a room at the neighboring Ramada. I felt duped. What was even more frustrating was when we stripped the sofa bed the next morning and found a LARGE URINE STAIN on the sofa-bed mattress that my kids had just slept on. I felt awful. I shared our experience and complained to the nice front desk worker, and I asked to speak to a manager. I was told that a manager was not available, but one would call me when they arrived around 9am. Days went by, and I never heard from anyone. I completed the email survey I received from the property a few days later and asked (again) that management contact me. A few days later I got an email, but it would take almost a month of multiple emails, phone messages. At one point, I was asked if I was available between the hours of midnight and 7:30 am to discuss the issue as this worked better for their schedule; whatever happened to putting the customer first?? Ultimately I had to call the nice lady at the front desk again. She said she would leave another message, but suggested that I call corporate. call to corporate. Corporate office and local management (finally) were in contact (this is a month after our stay), and they were kind enough to make efforts to address my concerns, but it seemed a bit like an afterthought at this point. We'll likely be staying elsewhere when traveling through the area next time and making sure that the hotel we choose isn't providing us with urine-stained mattresses and isn't attached to a low-rent property.

270 Chapman Rd Newark DE

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Staybridge Suites Wilmington-Newark is located within a few miles (5 km) of Christiana Care Health System and Christiana Mall. This 3-star hotel has 73 rooms and welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi. Meadowood Shopping Center and Glendale Park are also nearby.


Free hot/cold buffet breakfast is offered each morning.


All 73 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.

Property features

Staybridge Suites Wilmington-Newark features a 24-hour fitness center, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 180 reviews