The staff was very nice and helpful. When we went to our room, the beds were made, but the sheets had been slept in, makeup on the sheets and pillows (which had no pillowcases), dirty towel in the shower, room not vacuumed, elevator and hallway was also dirty. Staff again was great, gave us a new room. Room was clean, but seemed run down. Bathroom door handle stuck and had to fight to get out of it. Burn marks in the carpet, large chips in the paint, shower dripped and had mold.