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Recent guest reviews

Nowhere on the site does it mention that this location is under construction when you book. When we arrived, NO ONE was at the front desk. There was plastic blocking off the entire lobby entrance. We were so confused. We decided to call so someone would come down. Nope! We started walking around the building thinking there was another entrance. Nope! Called again and someone answered. He explained that he was off delivering something. He got us checked in and informed us that the free breakfast will be a “boxed” breakfast that we can pick up at the front desk; because of the construction, obviously. We then had to walk around the outside of the building for entrance. Headed to our room we took note that the ice machine was down. When we got in the room we thought it might be a good idea to open the window and enjoy a nice breeze. The window would not stay up. We had to prop it open with a yeti cup. At that point we just wanted to watch TV. Surprise, no remote! We called down to let them know we needed one. We were told that he had two but didn’t know if they worked. Also, we needed to come get it because he couldn’t leave the desk. We get down and he puts the batteries in the remote...off we go. Remote doesn’t work. I open the back and discover that he put AAA instead of AA. We call down and tell him he gave us the wrong batteries. He says he doesn’t have AA that’s why he gave us the AAA. Ummmm.....what?! We complained and were told to take it up with management. DO NOT BOOK!

Everything was staff was excellent the only downside was they were redoing the lobby area. Pretty that area was pretty clear to walk through

Staff was friendly. Room was clean and comfortable.

I've stayed here many times, but it is so bad now that I won't go back. No internet for the previous 2 days, and no idea when/if it would be back on. A parade of ants marching across the bed. The swing lock on the door was broken. No curtain on the windows with a street light on next to the room. They did cancel the charges, and I went down the road to the Fairfield Inn for 5 nights.

The bed was comfortable. Room desk chair needs fixing.

Very well done. We had 4 people in the trip, and each night we had to get additional washcloths and towels because they only provided for 2 people

Breakfast could be better. Toaster not working and omelettes not appealing

The staff member that checked me in was courteous. Breakfast was good. Carpet in room needs cleaning. Pillowcase on pillow put on the wrong side. Room smells a bit musty.

Great staff. The only issue is the laundry room needs to be clean and maintained. Overall great staff and breakfast.

The hotel is convenient to everything! The staff was very friendly.

It was a nice location for our visit to Williamsburg and the staff was helpful except we felt that the staff that ran the continental breakfast 2of the mornings was not very helpful and couldn’t keep up with amount of people who were there

The hotel was able to get me in early after I arrived way ahead of schedule. Very accommodating!

The hotel is centrally located to downtown Williamsburg with lots of good restaurants! Trolley is an excellent transportation choice!

Room was extremely clean and the staff was helpful and very friendly

It was nice and clean breakfast was good would definitely be back.

We wanted to visit Williamsburg, Jamestown and Yorktown -and this hotel was a good choice for all three, in addition to food. Staff was helpful. Breakfast was average. We were, however, disappointed that the (nice) pool area did not include a jacuzzi.

Convenient location, very clean room, comfortable pull-out sofa, and very friendly staff. We would stay there again for sure!

We were quite happy with our stay. The room was very comfortable for us and our teenaged children. It was great to be in the middle of all the attractions - Colonial Williamsburg, Busch Gardens, and the outlets were all within minutes.

The staff was very nice. The young lady at the front desk was very helpfull, even though she was a cowboys fan. She was cool. The loction is perfect for every thing you need. I would love to come back.

Our room was great - a beautiful suite. It was clean; however, a few details could be checked out such as wiping the bathroom door. We enjoyed the large room and the hotel location was very nice. The breakfast which was included was outstanding - the pancake machine is very cool! The lobby and dining space was beautiful with a large gas log fireplace which was burning when we arrived - a very inviting feature.

Richmond Rd Williamsburg VA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express & Suites Williamsburg, an IHG Hotel places you within 2 miles (3 km) of popular sights like Colonial Williamsburg and College of William and Mary. This 93-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 93 rooms have an array of amenities, including microwaves, coffee makers, and free newspapers. Guests can expect 27-inch flat-screen TVs with digital channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests staying at Holiday Inn Express & Suites Williamsburg, an IHG Hotel enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-out.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Williamsburg, an IHG Hotel

Everyone (5) Business (1) Couples (16) Family (27) Friends (1) Other (1)
1
Partner Couples

Nowhere on the site does it mention that this location is under construction when you book. When we arrived, NO ONE was at the front desk. There was plastic blocking off the entire lobby entrance. We were so confused. We decided to call so someone would come down. Nope! We started walking around the building thinking there was another entrance. Nope! Called again and someone answered. He explained that he was off delivering something. He got us checked in and informed us that the free breakfast will be a “boxed” breakfast that we can pick up at the front desk; because of the construction, obviously. We then had to walk around the outside of the building for entrance. Headed to our room we took note that the ice machine was down. When we got in the room we thought it might be a good idea to open the window and enjoy a nice breeze. The window would not stay up. We had to prop it open with a yeti cup. At that point we just wanted to watch TV. Surprise, no remote! We called down to let them know we needed one. We were told that he had two but didn’t know if they worked. Also, we needed to come get it because he couldn’t leave the desk. We get down and he puts the batteries in the remote...off we go. Remote doesn’t work. I open the back and discover that he put AAA instead of AA. We call down and tell him he gave us the wrong batteries. He says he doesn’t have AA that’s why he gave us the AAA. Ummmm.....what?! We complained and were told to take it up with management. DO NOT BOOK!

By on Mar 29, 2021

Review comment responded on May 11, 2021

Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through that difficult experience. We pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball.

4
Family Business Business

Everything was staff was excellent the only downside was they were redoing the lobby area. Pretty that area was pretty clear to walk through

By on Mar 22, 2021

Review comment responded on May 11, 2021

Thank you for your feedback and rating. We appreciate your taking the time to let us know how we are doing. Hopefully we will see you again soon.

4
Family with small children Family

Staff was friendly. Room was clean and comfortable.

By on Nov 27, 2020

1
Business Business

I've stayed here many times, but it is so bad now that I won't go back. No internet for the previous 2 days, and no idea when/if it would be back on. A parade of ants marching across the bed. The swing lock on the door was broken. No curtain on the windows with a street light on next to the room. They did cancel the charges, and I went down the road to the Fairfield Inn for 5 nights.

By , from New Orleans on Oct 10, 2020

4
Everyone

The bed was comfortable. Room desk chair needs fixing.

By on Nov 12, 2019

4
Family

Very well done. We had 4 people in the trip, and each night we had to get additional washcloths and towels because they only provided for 2 people

By on Aug 18, 2019

4
Everyone

Breakfast could be better. Toaster not working and omelettes not appealing

By on Jun 6, 2019

4
Business Business

The staff member that checked me in was courteous. Breakfast was good. Carpet in room needs cleaning. Pillowcase on pillow put on the wrong side. Room smells a bit musty.

By on Apr 18, 2019

4
Family Family with small children

Great staff. The only issue is the laundry room needs to be clean and maintained. Overall great staff and breakfast.

By on Apr 18, 2019

5
Partner Couples

The hotel is convenient to everything! The staff was very friendly.

By on Mar 19, 2019

Holiday Inn Express & Suites Williamsburg, an IHG Hotel

1452 Richmond Rd, Williamsburg, VA 23185
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