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Recent guest reviews

There was no body soap available, also I found a cockroach

I really liked the updates and the beds were comfortable!

Sheets were clean and very comfortable bed and pillows. One of the beds had a dirty bed skirt. Bathroom was clean but chips out of the tub and toilet. Only 2 of the 4 bathroom lights worked. Hairdryer didn’t work and had to track one down. Continental breakfast was clean area, food was decent, pancake machine wasn’t working.

liked location/didn't like that shower broken

The staff

The room is very outdated, the air conditioner was raggedy, hallway light wasn’t working, and the bathroom was dirty. Limited housekeeping per request! Never again

X

clean room, very comfortable bed and very pleasant employees. Only regret was too short of stay. Thank you.

centrally located near venues and eateries

Nowhere on the site does it mention that this location is under construction when you book. When we arrived, NO ONE was at the front desk. There was plastic blocking off the entire lobby entrance. We were so confused. We decided to call so someone would come down. Nope! We started walking around the building thinking there was another entrance. Nope! Called again and someone answered. He explained that he was off delivering something. He got us checked in and informed us that the free breakfast will be a “boxed” breakfast that we can pick up at the front desk; because of the construction, obviously. We then had to walk around the outside of the building for entrance. Headed to our room we took note that the ice machine was down. When we got in the room we thought it might be a good idea to open the window and enjoy a nice breeze. The window would not stay up. We had to prop it open with a yeti cup. At that point we just wanted to watch TV. Surprise, no remote! We called down to let them know we needed one. We were told that he had two but didn’t know if they worked. Also, we needed to come get it because he couldn’t leave the desk. We get down and he puts the batteries in the remote...off we go. Remote doesn’t work. I open the back and discover that he put AAA instead of AA. We call down and tell him he gave us the wrong batteries. He says he doesn’t have AA that’s why he gave us the AAA. Ummmm.....what?! We complained and were told to take it up with management. DO NOT BOOK!

Everything was staff was excellent the only downside was they were redoing the lobby area. Pretty that area was pretty clear to walk through

Staff was friendly. Room was clean and comfortable.

I've stayed here many times, but it is so bad now that I won't go back. No internet for the previous 2 days, and no idea when/if it would be back on. A parade of ants marching across the bed. The swing lock on the door was broken. No curtain on the windows with a street light on next to the room. They did cancel the charges, and I went down the road to the Fairfield Inn for 5 nights.

The bed was comfortable. Room desk chair needs fixing.

Very well done. We had 4 people in the trip, and each night we had to get additional washcloths and towels because they only provided for 2 people

Richmond Rd Williamsburg VA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express & Suites Williamsburg, an IHG Hotel places you within a leisurely stroll of Ripley's Believe It or Not! and Pirate's Cove Adventure Golf. This 93-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free on-the-go breakfast is included with your stay and awaits you on weekends from 6:30 AM to 9:30 AM.


Rooms

Guests can expect 27-inch flat-screen TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Microwaves, coffee makers, and free newspapers are also available.


Property features

Guests staying at Holiday Inn Express & Suites Williamsburg, an IHG Hotel enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Suite, 1 King Bed (Living Area)

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Williamsburg, an IHG Hotel

Everyone (11) Couples (17) Business (1) Family (33) Other (1) Friends (1)
3
Family with small children

There was no body soap available, also I found a cockroach

By on Aug 19, 2022

5
Family Family with small children

I really liked the updates and the beds were comfortable!

By on Jul 5, 2022

Review comment responded on Jul 13, 2022

Dear Lauren, Thank you for choosing Holiday Inn Express and for taking the time to provide your great feedback about your experience at Holiday Inn Express WILLIAMSBURG. We are pleased to learn that your overall experience at our hotel was memorable. We are happy that you enjoy our renovated rooms and updates.

3
Family

Sheets were clean and very comfortable bed and pillows. One of the beds had a dirty bed skirt. Bathroom was clean but chips out of the tub and toilet. Only 2 of the 4 bathroom lights worked. Hairdryer didn’t work and had to track one down. Continental breakfast was clean area, food was decent, pancake machine wasn’t working.

By on Apr 10, 2022

3
Everyone

By on Apr 9, 2022

3
Everyone

By on Mar 10, 2022

2
Family

liked location/didn't like that shower broken

By , from Haymarket on Feb 8, 2022

Review comment responded on Mar 1, 2022

Dear Valued Guest, Thank you for leaving us your review and for making us a part of your visit here in Williamsburg. We're grateful that you chose the Holiday Inn Express! We stay true to our purpose of being the best on the brilliant basics, but I'm sorry that you found the shower broken, but the good news that within few days we will have some renovated rooms that I am sure you will like to experience during your next visit. On the bright side, I'm happy that you liked our location that makes us unique in the middle of all dining options, shopping outlet and attractions. I took the necessary steps to ensure our team gets to read your post and be talked upon all concerned staff. We may not have been at our best on this trip but I'm positive to end this with a 5-stars on your next stay. Thank you for taking the time to let us know about your stay with us. We hope you will join us again in the future and impart a better stay. Kind Regards,

5
Everyone

By on Dec 29, 2021

4
Partner Couples

The staff

By on Oct 1, 2021

Review comment responded on Oct 5, 2021

I cannot thank you enough for the kind words. Clean hotel, friendly staff, really what else could you ask for.

2
Family with small children

The room is very outdated, the air conditioner was raggedy, hallway light wasn’t working, and the bathroom was dirty. Limited housekeeping per request! Never again

By on Aug 18, 2021

Review comment responded on Oct 5, 2021

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2
Everyone

X

By on Aug 6, 2021

Review comment responded on Aug 19, 2021

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Holiday Inn Express & Suites Williamsburg, an IHG Hotel

1452 Richmond Rd, Williamsburg, VA 23185
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