They charged me twice and refused to refund me
We arrived at night with our 2 year old baby. All we needed was a shower and to out hill to sleep. The shower was filled with mold and we waited an hour for a baby crib-even though I called in advance to order it. They did clean the shower the next day but that was only because by husband made a huge fuss over it.
Excellent
The staff was extremely pleasant. Just disappointed with the condition of the room and it’s furnishings. The veneer on the TV console was stripped off in multiple places. The towel bar in the bathroom fell off the wall when I wiped my hands on the hand towel. And the chairs in the restaurant need to be either replaced or re-upholstered. Very dingy.
The hotel was very clean when I entered and the service is very prompt. The check in process was exceptionally quick.
Everyone kind and friendly. Resturant on site is good and welcome
I was charged without even checking in for two days and they refused to reimburse me. I’m reporting this to the news, my congressman and the Inspector General.
Place was completely run down. Felt more like a Motel 6.
We had a 4pm wedding to get to but check-in was not until 3pm. A week in advance I tried calling and the online help chat to arrange for early check-in at noon. I never received a response from the online chat. The guy at the front desk who answered after a 20min hold said to call on the day of our stay and it wouldn’t be a problem. On the day of our stay I called several times starting at 7:30am. Five calls later around 8:30am a girl answered and said she wasn’t able to arrange early check-in yet but to call again later. I called again around 11:30am and a man answered who said we could come at 2pm and pay $25 for early check-in. Time wise it was cutting it close for us since we still needed to shower and get ready for the wedding and we have a small child. We showed up at 2:00pm and they gave us a room. But it was nothing close to the one we paid for. This room had a double bed for the three of us and did not have a working bathroom. The toilet did not work and got backed up. After a long drive we were unable to use the toilet. The light fixture in the bathroom was hanging from the ceiling and the bathroom didn’t have a vanity - just a stand alone sink and a small cubby bookshelf on the floor. We requested a room change but were running late due to having to work around the bathroom problems. They said they were unable to change our room. Our stay was terrible and we both woke up with back pain.
Property, particularly the bathroom, needs considerable TLC. Heard the traffic on I-95 all night.
Most of my stay was great. There was a few misunderstanding with reservations and payment. Im still in the process of making sure thts okay. Staff was nice place was clean. I thought we were only staying for one night so we got rid of our towels. Once i realized i needed another night, askedfor more towels three different times. NEVER GOT THEM. That was my only issue. Other than those two little hiccups my stay was great
I liked that the property was accessible to both North and South bound Palm Beach and near the airport. Did not like the sound of the expressway traffic.
Very helpful staff, needed a scan/email for a visa, took care of it immediately. Pleasant, fast, competent. Had a new guy that advised the restaurant didn't do room service? So ordered out all four days/nights, only to find they actually did do room service. Not a crisis; but lost revenue.
It was a great property and close to the airport and covered golf driving range “The Drive”. The A/C was a little loud but other than that it was great.
Hotel was ok for the short stay we had. Staff was not as welcoming as anticipated. Minor issues with water drainage (sinks and bathtub backing up).
DoubleTree by Hilton West Palm Beach Airport places you within 2 miles (3 km) of popular sights like Palm Beach County Convention Center and Rosemary Square. This 175-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with cooked-to-order breakfast served for a fee.
All of DoubleTree by Hilton West Palm Beach Airport's 175 air-conditioned rooms provide sofa beds, refrigerators, and coffee makers. Guests can expect 42-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard. Housekeeping is available on request.
Guests of DoubleTree by Hilton West Palm Beach Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
They charged me twice and refused to refund me
We arrived at night with our 2 year old baby. All we needed was a shower and to out hill to sleep. The shower was filled with mold and we waited an hour for a baby crib-even though I called in advance to order it. They did clean the shower the next day but that was only because by husband made a huge fuss over it.
Excellent
Thank you for being our guest and for your review. We appreciate your feedback and we look forward to serving you again in the near future!
The staff was extremely pleasant. Just disappointed with the condition of the room and it’s furnishings. The veneer on the TV console was stripped off in multiple places. The towel bar in the bathroom fell off the wall when I wiped my hands on the hand towel. And the chairs in the restaurant need to be either replaced or re-upholstered. Very dingy.
Thank you for being our guest and for providing us with your feedback. We sincerely apologize for your inconvenience and your experience while staying at the Doubletree hotel. We will share your review with our team in an effort to improve our future guest stay accommodations. We hope your experience does not deter you from staying at future Doubletree hotels and other Hilton family of hotels.
The hotel was very clean when I entered and the service is very prompt. The check in process was exceptionally quick.
Thank you for being our guest and for your review. We appreciate your feedback and we look forward to serving you again in the near future!
Thank you for being our guest and for the positive review! We certainly appreciate this feedback and we hope to serve you again as our guest in the near future!
Everyone kind and friendly. Resturant on site is good and welcome
Thank you for being our guest and for your review! We hope to serve you again as our guests in the near future.
Thank you for being our guest and for your review. We appreciate your feedback and we look forward to serving you again in the near future!
I was charged without even checking in for two days and they refused to reimburse me. I’m reporting this to the news, my congressman and the Inspector General.
Thank you for your recent review of the Doubletree hotel and for your feedback. We appreciate your feedback and experience. We are truly sorry to hear about your experience at the Doubletree and we will definitely share your feedback with our team. Thank you again for being our guest and we hope that your recent experience does not deter you from staying and future Hilton Family of Hotels.
Thank you for your recent review of the Doubletree hotel and for your feedback. We appreciate your feedback and experience. We are truly sorry to hear about your experience at the Doubletree and we will definitely share your feedback with our team. Thank you again for being our guest and we hope that your recent experience does not deter you from staying and future Hilton Family of Hotels.
Thank you for the time to share us your review. We sincerely apologize for your inconvenience you experience while staying with us. We will share your feedback with our Engineering and Housekeeping team to resolve the bathroom issue. We sincerely apologize for the lack of delay to get you crib in the room. Thank you again for being our guest and for staying at the Doubletree West Palm Beach Airport.