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The Ben, Autograph Collection

4.0 star property
VIP Access

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Photo gallery for The Ben, Autograph Collection

Outdoor pool, pool umbrellas, sun loungers
Lobby
2 restaurants; breakfast, lunch, dinner, and brunch served
Exterior
2 restaurants; breakfast, lunch, dinner, and brunch served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401
  • Place, Clematis Street
    ‪1 min walk‬
  • Place, CityPlace
    ‪9 min walk‬
  • Place, Palm Beach County Convention Center
    ‪17 min walk‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, 1 King Bed, Balcony, Marina View

Room, 1 King Bed, Balcony, Marina View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Balcony, Marina View

9.6 out of 10
Exceptional
(9 reviews)
  • Sea view
  • 343 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(23 reviews)
  • City view
  • 343 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Marina View

9.6 out of 10
Exceptional
(10 reviews)
  • Sea view
  • 347 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 347 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 55-inch Smart TV with cable channels, TV, Netflix

Junior Suite, 1 King Bed

  • Sea view
  • 638 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 343 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 343 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 347 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • 347 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 347 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony, Marina View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Balcony, Marina View (Mobility Accessible, Tub)

  • Marina view
  • 341 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

  • Marina view
  • 341 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • City view
  • 341 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • City view
  • 341 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, City View (Hearing Accessible)

  • City view
  • 347 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

West Palm Beach

The Ben, Autograph Collection places you next to Clematis Street and a short stroll from other popular sights like CityPlace. This 208-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.

What's nearby

  • Clematis Street - 1 min walk - 0.1 miles
  • CityPlace - 9 min walk - 0.5 miles
  • Palm Beach Atlantic University - 14 min walk - 0.8 miles
  • Palm Beach County Convention Center - 17 min walk - 0.9 miles
  • Worth Avenue - 7 min drive - 2.1 miles

Getting around

  • Brightline West Palm Beach Station - 10 min walk
  • Palm Beach Intl. Airport (PBI) - 15 min drive

Restaurants

  • ‪Elisabetta's Ristorante - ‬1 min walk
  • ‪Rocco's Tacos & Tequila Bar - ‬3 min walk
  • ‪Roxy's Pub - ‬4 min walk
  • ‪Spruzzo - ‬1 min walk
  • ‪Skinny Louie - ‬3 min walk

About this property

The Ben, Autograph Collection

At The Ben, Autograph Collection, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 57 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and free use of bicycles.
55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Minibars, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

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  • Hot tub
  • Free airport shuttle
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9.4 out of 10, Exceptional, 1,000 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 29 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Proper Grit
  • Spruzzo

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 17,013 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Heating
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 145 per accommodation, per stay
  • Dogs only
  • Pet weight must not exceed 50 lbs per pet
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 12 kids stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 29 per person
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 145 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM—-5:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

Frequently asked questions

Is free cancellation available at The Ben, Autograph Collection?

The Ben, Autograph Collection provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at The Ben, Autograph Collection?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at The Ben, Autograph Collection on Jul 1, 2026 start from $258, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to The Ben, Autograph Collection?

This hotel is located in West Palm Beach, a short 2-minute walk from Clematis Street and also 13 minutes on foot from CityPlace. You'll also find Worth Avenue and Peanut Island within a short drive.

Will I be able to park at The Ben, Autograph Collection?

Yes, valet parking is offered for USD 57 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does The Ben, Autograph Collection have a casino at the property?

No, The Ben, Autograph Collection doesn't have a casino.

Will I find an indoor pool at The Ben, Autograph Collection?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at The Ben, Autograph Collection?

There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and a poolside bar.

Does The Ben, Autograph Collection have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Ben, Autograph Collection feature a restaurant that includes a breakfast menu?

Yes, The Ben, Autograph Collection has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will The Ben, Autograph Collection allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Ben, Autograph Collection for a fee of USD 145 per accommodation, per stay. The property also provides food and water bowls.

Does The Ben, Autograph Collection have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to The Ben, Autograph Collection?

The closest major airport to The Ben, Autograph Collection is Palm Beach Intl. Airport (PBI), which is 5.8 mi away (15 minutes by car). Another top airport is Boca Raton, FL (BCT), which is located 26.2 mi away (34-minute drive).

Can I book a room with a balcony at The Ben, Autograph Collection?

No, you won't find guestrooms with balconies at The Ben, Autograph Collection.

Does The Ben, Autograph Collection offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Ben, Autograph Collection.

The Ben, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 426 out of 539 reviews
Rating 8 - Good. 53 out of 539 reviews
Rating 6 - Okay. 26 out of 539 reviews
Rating 4 - Poor. 17 out of 539 reviews
Rating 2 - Terrible. 17 out of 539 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Melinda

Liked: Cleanliness, amenities, property conditions & facilities
Super comfortable bed and bedding.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Marilou

Liked: Cleanliness, amenities, property conditions & facilities
Classy hotel with warm, courteous, and friendly service. Will recommend and stay here again.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location and service was great
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent. The staff was fantastic. Highly recommend staying at the Ben. We stayed there for 8 nights with our pet.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Lisset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness
The Ben was exceptional
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Stephanie

For the price this hotel wasn’t great.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Izhak

Liked: Cleanliness, staff & service, amenities
From arriving to departing the customer service from the staff was amazing. The rooftop bar and restaurant provides a gorgeous view of Downtown Palm Beach and Palm Island. The room was clean, spacious and very comfortable.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It is well located and well designed with a very good breakfast and cool rooftop bar!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Amy

Liked: Amenities
Wonderful place staff were amazing!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Nicoleta Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull hotel
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Kahila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very accommodating, the room was immaculate
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jelena

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, wonderful interior design of the hotel, amazing location, and the kindest staff. Very satisfied with our stay!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful and the staff is great!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay at the Ben. Pedestrian friendly, excellent rooftop and pool, and service from checkin onward is consistent and strives to please.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spectacular! Highly Recommend
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Javier Sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel. I definitely will be coming back.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Tomoko

Liked: Cleanliness, amenities
The BEN hotel was the BEST hotel. They were so sweet and great services
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Syreeta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive and accommodating. Beautiful view.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Linda

Beautiful property and wonderful staff!!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Alcides

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. But the only thing… no furniture for your clothes … why ??? Is this some new fitout hotels are doing ?? Ditching furniture to put your clothes in??
Stayed 3 nights in Jan 2026

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