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Baymont Inn & Suites Waterloo

2.0 out of 5.0

Recent guest reviews

The cleanliness of the bathroom was unacceptable, and the room smelled like musty old cigarettes. So we ended up buying a can of air freshener at the local CVS. The wifi wouldn't work in the room, and after notifying the front desk all I got was a description of the router locations, and until someone else complained about he wasn't going to investigate the problem. So we had No internet! We skipped breakfast.... just wanted to move on.

Been a while since I stayed in a place with a comfortale bed this one was great it was very quiet and clean that is a big one for me the whole room was great

This Baymont, from the outside, looked questionable at best. Once we got inside it was totally different. Our room was exceptionally clean, the bed was so comfortable and the staff was amazing. It was very quiet, too. We would definitely stay here again on our way to Illinois!

The experience was great! There was a problem with the cable that was taken care of immediately. The only cleanliness issue was we found a hair clip, toothbrush, and floss stick between the cushions of the chair. When the air conditioning was on, it went up between the curtains and windows. To correct it, we just pushed the curtains into the window sill. I did report it to the manager at checkout. He was going to check into this. We will have another conference in 2018 and would probably stay there again.

This is by far the cleanest, quietest, friendliest staff, and nicest hotel, that I have stayed in a long time. My room was so clean and everywhere in the hotel was VERY clean and VERY quiet.

I stayed at this hotel to be close to my children. The rooms were clean, the room device friendly and accommodating. Breakfast was good. It was quiet and safe. The pool was wonderful after a long day. Beds were comfortable. Staff waa very helpful. The pressure of the water in the shower was amazing!!!!!

The front desk staff was very friendly and helpful. Despite being full, the staff kept the complementary breakfast well stocked. Although we didn't remove the Do Not Disturb sign until past noon, the room was cleaned by the time we returned. I was a little apprehensive about highway noise. but it was not an issue.

Normally any Baymont I have stayed have been very good. Not here! A pool party was going on making it unusable. Full of kids and families who just ordered in several pizzas. You would have been unable to move in the water. The TV remote did not work properly, breakfast was terrible, lots of smoking going on, noisy, the back secure door was always left propped open and generally quite noisy until early morning.

When we got there, there were three guys sitting on a car smoking weed. Yes, strong presence. WE arrived at 10pm and they were right out front. The hubby checked us in and we were told to park around back. Well, we were greeted by two gals who were sitting on the corner in pajamas didn't loo older than 16 or 17 smoking up a pack of smokes. We grabbed our things, locked up and went inside. I showered and went back out to check on car and they were out there. I heard my alarm go off at 2am and went back out there to find the girls still there smoking. I mean how many cigarettes can kids smoke in 4 hours? LOL It wasn't nice outside. When you fear your car is going to be broken into, it makes it hard to sleep. Shady place on a weekend night. The room was nice, the bathroom was awkward, but bed was okay to sleep in. At check out, the guy sported a couple prison tatts and wanted my credit card info. I'm all for reform, but leary to give anyone my info, let alone those sporting certain tatts. However, he was nice. Just didn't make me confident is all.

Motel room was okay there was a coffee stain on the bedspread. Only one roll of toilet tissue and no kleenex

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 226 reviews