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Hotel Playa Caracol

4.0 star property

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Photo gallery for Hotel Playa Caracol

Garden
View from room
Reception
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293
  • Place, Plaza Las Americas Shopping Mall
    ‪12 min walk‬
  • Place, Mocambo Beach
    ‪12 min walk‬
  • Place, World Trade Center Veracruz
    ‪14 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view of a pool and palm trees.

Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Sea view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

8.2 out of 10
Very good
(25 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, each with a black headboard, white bedding, and orange pillows. There is a nightstand with a lamp, a window with curtains, and a wall-mounted light fixture.

Double Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Boca del Río

Located in Mocambo, Hotel Playa Caracol is a leisurely stroll from popular sights such as Mocambo Beach and Plaza Las Americas Shopping Mall. This 39-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Plaza Vela - 7 min walk - 0.4 miles
  • Plaza Las Americas Shopping Mall - 12 min walk - 0.7 miles
  • Mocambo Beach - 12 min walk - 0.7 miles
  • World Trade Center Veracruz - 14 min walk - 0.7 miles
  • Andamar Lifestyle Center - 14 min walk - 0.7 miles

Getting around

  • Veracruz Central Station - 23 min drive
  • General Heriberto Jara Intl. Airport (VER) - 21 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Corazones de Mar - ‬7 min walk
  • ‪XKATLÉN - ‬1 min walk
  • ‪La Plazuela - ‬8 min walk
  • ‪Restaurante El Tilingo Lingo - ‬4 min walk

About this property

Hotel Playa Caracol

Hotel Playa Caracol features a full-service spa, an outdoor pool, and a children's pool. You can put free valet parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Balconies, coffee makers, and safes are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MXN 350.00 per night
  • Cribs/infant beds are available for MXN 350.00 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Are free cancellation options available at Hotel Playa Caracol?

Hotel Playa Caracol provides free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Playa Caracol?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Playa Caracol on Jun 25, 2026 start from $69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel Playa Caracol?

This hotel is situated in Mocambo within a short 9-minute walk of Mocambo Beach and also 14 minutes on foot from Plaza Las Americas Shopping Mall. You'll also find World Trade Center Veracruz and Veracruz Aquarium within a short drive.

Is there parking available at Hotel Playa Caracol?

Yes, valet and self parking are offered for free at the hotel.

Is there a spa available at Hotel Playa Caracol?

There is a full-service spa available for guests to enjoy and services include mani/pedis, massages, body treatments, and facials.

Does Hotel Playa Caracol have a casino at the property?

No, Hotel Playa Caracol doesn't have a casino.

Is there an indoor pool at Hotel Playa Caracol?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Playa Caracol a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including a restaurant, an outdoor pool, and a full-service spa.

Does Hotel Playa Caracol have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Playa Caracol have a restaurant with a breakfast menu?

Yes, Hotel Playa Caracol serves breakfast for a surcharge each morning at La Villa del Pescador.

Does Hotel Playa Caracol allow pets to stay free of charge?

No, pets aren't allowed at Hotel Playa Caracol.

Does Hotel Playa Caracol have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Playa Caracol?

The closest major airport to Hotel Playa Caracol is General Heriberto Jara Intl. Airport (VER), which is 7 mi away (21 minutes by car).

Are there rooms with balconies at Hotel Playa Caracol?

Yes, every guestroom at Hotel Playa Caracol comes with a balcony and some offer sea views.

Hotel Playa Caracol Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 227 out of 535 reviews
Rating 8 - Good. 175 out of 535 reviews
Rating 6 - Okay. 75 out of 535 reviews
Rating 4 - Poor. 32 out of 535 reviews
Rating 2 - Terrible. 26 out of 535 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tomas

Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023
Verified

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2025
Verified

8/10 Good

Patricia E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean place, pillows were too hard, place is far from main places
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Omar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Emilio

Liked: Cleanliness, staff & service
No
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Charlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024
Verified

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Stayed 4 nights in Jun 2024
Verified

8/10 Good

jesus j

Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room
Verified

6/10 Okay

Alonso

Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

arturo

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023
Verified

4/10 Poor

Jacqueline

Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones hermosas, la limpieza bastante buena, el personal muy amable, todo 10/10 fuimos mi esposo y yo de luna de miel, y la verdad regresaríamos 1000 veces.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

luis enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación está bonita, pequeña pero limpia y funcional, el hotel cuenta con muchas áreas de esparcimiento, la atención del personal de limpieza bueno, en recepción no todas son amables y del estacionamiento conocimos 3 personas de las cuales uno de los encargados del estacionamiento nos trató mal, los otros 2 muy amables. Por la ubicación está en un muy buen lugar.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities
Hotel amplio cómodo el personal amable
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

KARINA

Disliked: Cleanliness, amenities, property conditions & facilities
la limpieza es basica por decir mas, las paredes con manchas de manos, los espejos y ventanas sucias,se ve que tiene mucho que no les han pasado un trapo para limpiar, la habitación fue rentada para tres personas y solo nos dejaban dos toallas, todos los dias teniamos que ir a recepción a perdir la tercer toalla teniendo que eplicar cada vez que eramos tres personas en la habitación, el area del balcon que da acceso a la alberca con colillas y bolsas de frituras en las areas de jardín, los jardines y areas verdes descuidados, amarillos por falta de agua y sin podar las areas comunes sucias, todo el personal (a execpxion de una señorita en recepcion que contestaba de muy mala forma) fueron muy atentos, además de que no hubo internet los primeros tres días, al comentar en recepción nos decian que no sabian por que y piue por lo mismo tampoco tenias TV en la habitacion ya que cuenta con sistema Roku, finalmenmte el internet se soli¿ucion una noche previa a jhuestra retirada,. Creo que les falta mucho en cuanto a limpieza y mantenimiento, realmente quede descepcionada, ya que en las fotos todo se ve muy bonito, pero la realidad es otra
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

MARIA DE LOURDES VALDIVIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para llevar niños, playa, alberca perfecto.
Stayed 2 nights in Jan 2026