Emporio Veracruz Hotel

3.5 star property
Family-friendly hotel with 3 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Emporio Veracruz Hotel

Front of property - evening/night
Exterior
Terrace/patio
Interior
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Parking available

Explore the area

View in a map
Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Place, Malecón de Veracruz
    ‪1 min walk‬
  • Place, Veracruz Harbour
    ‪5 min walk‬
  • Place, Zócalo
    ‪5 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

Room Standard with Ocean View

  • 667 sq ft
  • Ocean view
  • Sleeps 6

Room Standard

  • 269 sq ft
  • Sleeps 2

Room Standard

  • 204 sq ft
  • Sleeps 4

Room Standard

  • 269 sq ft
  • Sleeps 2

Room Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 376 sq ft
  • Sea view
  • Sleeps 2

Room Executive

  • 301 sq ft
  • Sleeps 4

Super Saver

8.8 out of 10
Excellent
(18 reviews)
  • 283 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite Executive with Street View

  • 301 sq ft
  • Sleeps 2

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Privilege Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed

Double Room Standard

  • 322 sq ft
  • Sleeps 4

Double Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Ocean view
  • Sleeps 4

Superior Room, 2 Double Beds

8.6 out of 10
Excellent
(67 reviews)
  • 290 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(43 reviews)
  • 290 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Privilege Double

7.4 out of 10
Good
(16 reviews)
  • 511 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Veracruz

Located in Malecon within a 5-minute walk of Veracruz Harbour, Emporio Veracruz Hotel is within a mile (2 km) of other popular attractions like Veracruz Aquarium. This 223-room, 3.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.

What's nearby

  • Malecón de Veracruz - 1 min walk - 0.1 miles
  • Carranza Lighthouse - 2 min walk - 0.1 miles
  • Veracruz Harbour - 5 min walk - 0.3 miles
  • Zócalo - 5 min walk - 0.3 miles
  • Veracruz Cathedral - 7 min walk - 0.4 miles

Getting around

  • Veracruz Central Station - 11 min walk
  • General Heriberto Jara Intl. Airport (VER) - 30 min drive

Restaurants

  • ‪Gran Café de la Parroquia - ‬2 min walk
  • ‪Jochos De La Naval - ‬5 min walk
  • ‪Mariscos Tano - ‬4 min walk
  • ‪Plaza gastronómica el refugios del pescador - ‬4 min walk
  • ‪La Cevichería - ‬2 min walk

About this property

Emporio Veracruz Hotel

Family-friendly hotel with 3 restaurants and 2 outdoor pools
Guests of Emporio Veracruz Hotel have access to a full-service spa, 2 outdoor pools, and an indoor pool. Self parking is available for USD 2 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.
32-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with WiFi and free wired internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and bidets. Other amenities include balconies, sitting areas, and minibars.
2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 2 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,787 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the bay
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 2 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Frequently asked questions

Is a free cancellation option available at Emporio Veracruz Hotel?

Emporio Veracruz Hotel offers free cancellation on select room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Emporio Veracruz Hotel?

As of Dec 7, 2025, prices found for a 1-night stay for 2 adults at Emporio Veracruz Hotel on Dec 9, 2025 start from $93.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Emporio Veracruz Hotel?

This hotel is situated in Malecon, just steps from Malecón de Veracruz and Carranza Lighthouse, and within a short walk of Veracruz Harbour. You'll also find Zócalo and Naval Historical Museum less than a mile away.

Is there parking available at Emporio Veracruz Hotel?

Yes, parking is offered for USD 2 per night. Accessible parking is also available for guests.

Is a spa located at Emporio Veracruz Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, body wraps, and aromatherapy.

Does Emporio Veracruz Hotel have a casino on the premises?

No, Emporio Veracruz Hotel doesn't have a casino.

Is there an indoor pool at Emporio Veracruz Hotel?

Yes, this hotel has an indoor pool as well as 2 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 9:00 PM.

Is Emporio Veracruz Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and 3 restaurants.

Does Emporio Veracruz Hotel have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Emporio Veracruz Hotel feature a restaurant that includes a breakfast menu?

Yes, Emporio Veracruz Hotel has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Emporio Veracruz Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Emporio Veracruz Hotel.

Are there connecting rooms at Emporio Veracruz Hotel?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Emporio Veracruz Hotel?

The closest major airport to Emporio Veracruz Hotel is General Heriberto Jara Intl. Airport (VER), which is 6.4 mi away (30 minutes by car).

Are there rooms with balconies that I can book at Emporio Veracruz Hotel?

Yes, every guestroom at Emporio Veracruz Hotel comes with a balcony with some featuring ocean or resort views.

Does Emporio Veracruz Hotel host weddings?

There are wedding services available at Emporio Veracruz Hotel if that's in your vacation plans.

Emporio Veracruz Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1077 out of 1593 reviews
Rating 8 - Good. 317 out of 1593 reviews
Rating 6 - Okay. 108 out of 1593 reviews
Rating 4 - Poor. 42 out of 1593 reviews
Rating 2 - Terrible. 49 out of 1593 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emilio

Stayed 4 nights in Sep 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really close, good location, excellent views.
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Wanted to thank EMporio for my stay at Veracruz Mexico. It was really comfortable clean . Muchas gracias a todo el Grupo de Staffing y a Rosario Recamarera por su gran dedicación en su parte. Tengan por garantizado regresaré pronto a instalarme en Su Hotel . Me encantó
Stayed 2 nights in Aug 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Aug 2025

8/10 Good

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Ricardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located, near to some restaurants and souvenirs shopping. Pools are great. We had an amazing view of the port from our room. We really disliked the service and the food at the restaurant “Condimento”. The ice machine worked maybe one out of the 4 nights we stayed. Overall the service is below average.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sonia Beatriz Amaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though my balcony was facing the pool, the room remained quiet. Excellent location, friendly staff, clean premises. I'll definitely go back to this hotel.
Stayed 3 nights in Aug 2025

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We have been staying at Hotel Emporio for many years, as it used to be a place we enjoyed returning to. Unfortunately, our experience has been getting worse each year, and this year was by far the most disappointing. First, the room we were given did not lock properly. We called reception five times to ask for maintenance, but no one came. As a result, we had to carry our luggage with us when leaving for a tour — something unacceptable in a hotel of this category. The dining experience was also very poor. I ordered an arrachera steak that had nothing to do with arrachera and was completely inedible. Coffee served both in the club lounge and in the restaurant tasted like a brown soup with no aroma or flavor of coffee. The wine list looks extensive, but in reality, from the many listed wines, only two were available. In addition, one of the rooms had a broken air conditioning system. Maintenance filled it with gas, which made it work for one day, only for it to fail again. All these issues together — poor service, lack of maintenance, bad food and beverage quality — made our stay extremely disappointing. It is sad to see how the hotel’s standards have declined year after year. We truly hope management takes these issues seriously, because as long-time loyal guests, we would like to see Hotel Emporio return to the level of quality it once had.
Stayed 7 nights in Aug 2025

10/10 Excellent

Aracely

Traveled with family
Liked: Cleanliness, amenities
Great experience, excellent service.
Stayed 1 night in Aug 2025

2/10 Terrible

Luzia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel really disappointed me. The cleanliness was horrible. The bathroom had mold in the bathroom and on the toilet seat. The bathroom was clogged, so I had to remove the drain cover to let the water out. The cleaning ladies came to clean and didn't even go into the bathroom to remove hair. They were very friendly, but their work was disgusting. This hotel can't be considered a 4-star hotel. I stood outside my room for 40 minutes waiting for maintenance to open the door. My stay was truly a disaster.Luzia
Stayed 7 nights in Aug 2025

10/10 Excellent

Ludin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s always a pleasure to stay there.
Stayed 1 night in Aug 2025

2/10 Terrible

Esteban, Danbury

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property used to be in great shape we are very disappointed we really loved staying at the Emporio for the convenience of the area restaurants, Zocalo etc. We don’t think we will be staying here again. I Hope they out there act together…
Stayed 7 nights in Aug 2025

10/10 Excellent

Lorenza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 2 nights in Aug 2025

10/10 Excellent

Ruben, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jul 2025

8/10 Good

Danny

Traveled with partner
Liked: Cleanliness
The hotel is in the heart of the old city area, right in front of the main boulevard, the commodities are around it are fabulous, the restaurants, the colonialism architecture is fascinating. The room was fine, but the view from the corner window was breathtaking.
Stayed 2 nights in Aug 2025

6/10 Okay

Daniela Larissa, Cypress

Liked: Staff & service
Disliked: Cleanliness
Parking is terrible, you have to park across the street on a designated area that is extremely busy when trying to cross walking. During the weekend it is impossible to find parking there and having to wait on parking. Room needed maintenance, there were holes in the shower walls. Customer service was good but just an inconvenience area and parking.
Stayed 6 nights in Aug 2025

6/10 Okay

esteban

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones en decadencia, tiempo exagerado para ser atendidos para check in y check out, cobran el estacionamiento a pesar de ser huéspedes, el personal no da un trato amable, no explican a los huéspedes sobre el uso de los elevadores e instalaciones del hotel, check in 2 hrs tarde que no reponen, camas rotas y sin lamparas de lectura, la limpieza de habitaciones es a las 9 am de lo contrario ya no lo realizarán, no reemplazan las botellas de agua ni las tazas ni vasos de la habitación termine por mejor comprara aguas y desechables en la tienda de enfrente.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leonides

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the spa location it's very slippery due to the swimming pool they are on the way to the Spa Buffet is excellent a lot food and good food
Stayed 7 nights in Aug 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view

The check-in process was smooth. The attentive desk clerk quickly checked us in. Our room category offered access to the 9th floor, where we could enjoy finger foods and beer or wine. However, the selection was limited, and the food was insufficient. Additionally, there weren’t enough staff to provide adequate service. Despite these shortcomings, the view was truly impressive.
Stayed 3 nights in Aug 2025

10/10 Excellent

Magaly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La vista
Stayed 2 nights in Jul 2025