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Recent guest reviews

Great, but needed to fix elevator faster and have central AC instead of mini split in room.

Lovely hotel and very nice staff, they we so very nice and the hotel was extremely clean, and food was delicious! The location cannot be beat! However there is no air conditioning in the hotel, just in the rooms, so it was impossible to enjoy any of the amenities. checking in and out it was at least 100 degrees in the lobby as well as the restaurants at all times. We also did not have any hot water, so showers were extremely quick lol. Again, exceptional service, the staff were fantastic, they're really trying to make up for the issues that the property is having.

In the room, No towels, no bar soap, and a VERY dirty fave mask hanging on the back of the bath room door as we arrived.

Awesome location, nice and clean. Staffing very friendly

Old building

Looks great in the photos. Central Veracruz has little to offer. Instead stay in one of the nice places out in the Boca del Rio area.

Good location, great service and clean facility.

I love where the hotel its situated perfectly for all you have to do around the city,great partking.but they lack on cleaningness of the property,specifically on the windows and bed frame covers.the breakfast its pretty terrible on my taste(everyone has a different taste for foods)the evelevators (only 2 of them for the hotel) they are always in use since they are pretty small.i walked many many times to my room !!!the staff its pretty friendly and they always wanna help you

Look like that needs more maintainability, some areas have humeti at the ceiling, lobby same thing

Nice location in the port of Veracruz, front of the Venustiano Carranza monument and lighthouse

Beautiful hotel and sadly we waited too long to use the pool and didn't even know about the other pools and children's play area until we were leaving (they should remind people with families to take a full loop of the property). The staff was wonderfull and kind. I don't remember whether we had breakfast but we did order smoothies in the bar area that were quite delicious and the food in the restuarant was wonderful. We were visiting my step father from the area who worried it was pricey, but for tourists the price is fair for the quality and great service.

Very convieniant location ! Right by beach & shops.. Hotel is beautiful with a delicious breakfast buffet (lots of options) super comfy beds & very helpful & nice staff !

Muy bonito y limpio agradable

Todo

En general está bien. Las albercas muy limpias pero lograr un cojín y sombrilla fue muy difícil y el mueble tenía clavos oxidados expuestos. La habitación muy cómoda, pero hay un olor a caño y el agua del lavabo y ducha bajo muy lento, creemos que la tubería está parcialmente tapada.

Muy bien servicio, el buffet del desayuno delicioso!!! , la música en vivo vibrante y la atención buena.

Paseo Del Malecon No 244 Veracruz VER

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Malecon, Emporio Veracruz Hotel is next to Carranza Lighthouse and Monument to the Veracruz Heros. This 223-room, 3.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to noon.


Rooms

Guests can expect 32-inch plasma TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include balconies, iPod docks, and coffee makers.


Property features

Guests of Emporio Veracruz Hotel have access to a full-service spa, 2 outdoor pools, and an indoor pool. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Other amenities at this spa hotel include an outdoor pool, a children's pool, and a gym.

Room options

Super Saver

2 Double Beds | Sleeps 4

Superior Room

2 Double Beds | 1 King Bed | Sleeps 4

Privilege Double

2 Double Beds | 1 King Bed | Sleeps 4

Superior Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Emporio Veracruz Hotel

Everyone (9) Couples (4) Family (10)
5
Family with small children

Great, but needed to fix elevator faster and have central AC instead of mini split in room.

By on Aug 6, 2022

Review comment responded on Aug 8, 2022

Thank you for your comments help us improve our service

3
Partner Couples

Lovely hotel and very nice staff, they we so very nice and the hotel was extremely clean, and food was delicious! The location cannot be beat! However there is no air conditioning in the hotel, just in the rooms, so it was impossible to enjoy any of the amenities. checking in and out it was at least 100 degrees in the lobby as well as the restaurants at all times. We also did not have any hot water, so showers were extremely quick lol. Again, exceptional service, the staff were fantastic, they're really trying to make up for the issues that the property is having.

By on May 11, 2022

Review comment responded on Jun 3, 2022

Good day, thank you for your comments, we will continue working to provide you with a better service. Regards

3
Everyone

In the room, No towels, no bar soap, and a VERY dirty fave mask hanging on the back of the bath room door as we arrived.

By , from Cicero on Apr 30, 2022

Review comment responded on Jun 5, 2022

Thank you for your comments. We are working to provide you with a better service.

5
Family

Awesome location, nice and clean. Staffing very friendly

By , from Sherwood on Mar 14, 2022

2
Family

Old building

By on Dec 31, 2021

2
Family

Looks great in the photos. Central Veracruz has little to offer. Instead stay in one of the nice places out in the Boca del Rio area.

By on Nov 18, 2021

5
Family

Good location, great service and clean facility.

By on Jul 19, 2021

2
Partner Couples

I love where the hotel its situated perfectly for all you have to do around the city,great partking.but they lack on cleaningness of the property,specifically on the windows and bed frame covers.the breakfast its pretty terrible on my taste(everyone has a different taste for foods)the evelevators (only 2 of them for the hotel) they are always in use since they are pretty small.i walked many many times to my room !!!the staff its pretty friendly and they always wanna help you

By on Jun 5, 2021

5
Partner Couples Family

Look like that needs more maintainability, some areas have humeti at the ceiling, lobby same thing

By on Sep 5, 2019

5
Family Family

Nice location in the port of Veracruz, front of the Venustiano Carranza monument and lighthouse

By on Aug 9, 2019

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