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Recent guest reviews

It was very easy to check in everyone was very helpfull and pleasant the location was very convenient most things within walking distance

Great location. We recommend having bell boys in the parking structure. Parking is across the street and you have to carry your luggage across the street.

Great, but needed to fix elevator faster and have central AC instead of mini split in room.

Lovely hotel and very nice staff, they we so very nice and the hotel was extremely clean, and food was delicious! The location cannot be beat! However there is no air conditioning in the hotel, just in the rooms, so it was impossible to enjoy any of the amenities. checking in and out it was at least 100 degrees in the lobby as well as the restaurants at all times. We also did not have any hot water, so showers were extremely quick lol. Again, exceptional service, the staff were fantastic, they're really trying to make up for the issues that the property is having.

In the room, No towels, no bar soap, and a VERY dirty fave mask hanging on the back of the bath room door as we arrived.

Awesome location, nice and clean. Staffing very friendly

Old building

Looks great in the photos. Central Veracruz has little to offer. Instead stay in one of the nice places out in the Boca del Rio area.

Good location, great service and clean facility.

I love where the hotel its situated perfectly for all you have to do around the city,great partking.but they lack on cleaningness of the property,specifically on the windows and bed frame covers.the breakfast its pretty terrible on my taste(everyone has a different taste for foods)the evelevators (only 2 of them for the hotel) they are always in use since they are pretty small.i walked many many times to my room !!!the staff its pretty friendly and they always wanna help you

Look like that needs more maintainability, some areas have humeti at the ceiling, lobby same thing

Nice location in the port of Veracruz, front of the Venustiano Carranza monument and lighthouse

Beautiful hotel and sadly we waited too long to use the pool and didn't even know about the other pools and children's play area until we were leaving (they should remind people with families to take a full loop of the property). The staff was wonderfull and kind. I don't remember whether we had breakfast but we did order smoothies in the bar area that were quite delicious and the food in the restuarant was wonderful. We were visiting my step father from the area who worried it was pricey, but for tourists the price is fair for the quality and great service.

Muy bonito y limpio agradable

Todo

Paseo Del Malecon No 244 Veracruz VER

Hotel highlights

  • Walking distance to Veracruz Harbour
  • Free in-room wired Internet
  • Onsite dining
  • Spa

Located in Malecon within a 5-minute walk of Veracruz Harbour, Emporio Veracruz Hotel is within 2 miles (3 km) of other popular sights like Veracruz Aquarium. This 223-room, 3.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to noon.


Rooms

32-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with WiFi and free wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include balconies, sitting areas, and coffee makers.


Property features

Guests of Emporio Veracruz Hotel have access to a full-service spa, 2 outdoor pools, and an indoor pool. Valet parking is available for USD 20 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.

Room options

Super Saver

2 Double Beds | Sleeps 4

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 4

Privilege Double

2 Double Beds | Sleeps 4

Superior Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Guest reviews for Emporio Veracruz Hotel

Everyone (8) Couples (4) Family (11)
5
Everyone

By on Jul 23, 2023

Review comment responded on Sep 11, 2023

Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades

5
Family

It was very easy to check in everyone was very helpfull and pleasant the location was very convenient most things within walking distance

By on Mar 4, 2023

Review comment responded on Mar 10, 2023

Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to your return soon

5
Everyone

By on Jan 29, 2023

4
Everyone

Great location. We recommend having bell boys in the parking structure. Parking is across the street and you have to carry your luggage across the street.

By on Sep 16, 2022

Review comment responded on Sep 16, 2022

Thank you for your comments, they will help us to improve our service. Regards

5
Family with small children

Great, but needed to fix elevator faster and have central AC instead of mini split in room.

By on Aug 6, 2022

Review comment responded on Aug 8, 2022

Thank you for your comments help us improve our service

3
Partner Couples

Lovely hotel and very nice staff, they we so very nice and the hotel was extremely clean, and food was delicious! The location cannot be beat! However there is no air conditioning in the hotel, just in the rooms, so it was impossible to enjoy any of the amenities. checking in and out it was at least 100 degrees in the lobby as well as the restaurants at all times. We also did not have any hot water, so showers were extremely quick lol. Again, exceptional service, the staff were fantastic, they're really trying to make up for the issues that the property is having.

By on May 11, 2022

Review comment responded on Jun 3, 2022

Good day, thank you for your comments, we will continue working to provide you with a better service. Regards

3
Everyone

In the room, No towels, no bar soap, and a VERY dirty fave mask hanging on the back of the bath room door as we arrived.

By , from Cicero on Apr 30, 2022

Review comment responded on Jun 5, 2022

Thank you for your comments. We are working to provide you with a better service.

5
Family

Awesome location, nice and clean. Staffing very friendly

By , from Sherwood on Mar 14, 2022

2
Family

Old building

By on Dec 31, 2021

2
Family

Looks great in the photos. Central Veracruz has little to offer. Instead stay in one of the nice places out in the Boca del Rio area.

By on Nov 18, 2021

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