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Recent guest reviews

i didn't like the price

There was no parking spots and I had to park in the middle of the street to get my luggage out. There were no bell boys to open the front sliding doors and help me carry my luggage up to my room. There was no hot water in my room and the view into a middle cube was dirty and horrible with pigeon droppings . I let them know the next day I had no hot water and they said they were going to fix it, but did not. I had to complain again several times for them to fix it. The Wii Fii was super weak and terrible every day and I could not even connect to FB o other web sites with my Lap Top. The front desk never answered calls and I had to go down there in person for communicate with them. No safe in the room. And the valet parking was super slow bringing my car around. I was not happy. The worse was not having god internet connection. The icon remained at only 2 lines the whole time instead of the usual 5 lines. The front desk morning attendant girls were unconcerned and uncaring and not helping. They gave me always the lame excuse that the poor internet connection was due to many people logged in at the time, but even when I Tried to log in at 3 in the morning the connection remained at two lines and super weak. I asked for a room transfer even if I needed to pay up more and it was not granted. I don’t recommend this hotel.

Everything was great! We’ll definitely come back again!!

Like

Staff very helpful

Place is ok. When visiting friends and the were not allowed to enter my room.

It’s located sort of central. You can take a 15 minute walk to the historic center of Veracruz, which is beautiful and vibrant at night. The hotel was ok for the price paid. We stayed for 9 days. After the 4th day they moved us to a different room one floor down because they had to fumigate the whole floor. I didn’t see any pests, but I guess that’s something they do from time to time to avoid having plagues. IF you’re looking for a quiet place to sleep at night, this hotel is NOT it at all. Every night teens or kids running up and down the halls shouting, loudly knocking on doors, and such. Staff was friendly, parking was convenient.

The only complain that i have the calling out was terrible i couldnt not get call out

Cap, de Fragata Pedro Sainz De Baranda Veracruz VER

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Malecon, Hotel Mar y Tierra Veracruz is adjacent to Conjunto Escultórico del Centenario de la Construcción del Puerto de Veracruz and within a 10-minute stroll of Bastion of Santiago Museum. This 175-room hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and TVs with cable channels. Phones and free toiletries are also standard.


Property features

Guests of Hotel Mar y Tierra Veracruz enjoy an outdoor pool, free WiFi in public areas, and a conference center. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include a business center and free newspapers.

Room options

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Superior Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Guest reviews for Hotel Mar y Tierra Veracruz

Everyone (4) Couples (3) Family (2)
4
Partner Couples

i didn't like the price

By on Jul 7, 2022

Review comment responded on Jul 26, 2022

Dear Maripaz good morning, Thank you for your comment and score, it is not clear to us the comment about the prices. Can you support us with a more detailed comment? Best regards

1
Everyone

There was no parking spots and I had to park in the middle of the street to get my luggage out. There were no bell boys to open the front sliding doors and help me carry my luggage up to my room. There was no hot water in my room and the view into a middle cube was dirty and horrible with pigeon droppings . I let them know the next day I had no hot water and they said they were going to fix it, but did not. I had to complain again several times for them to fix it. The Wii Fii was super weak and terrible every day and I could not even connect to FB o other web sites with my Lap Top. The front desk never answered calls and I had to go down there in person for communicate with them. No safe in the room. And the valet parking was super slow bringing my car around. I was not happy. The worse was not having god internet connection. The icon remained at only 2 lines the whole time instead of the usual 5 lines. The front desk morning attendant girls were unconcerned and uncaring and not helping. They gave me always the lame excuse that the poor internet connection was due to many people logged in at the time, but even when I Tried to log in at 3 in the morning the connection remained at two lines and super weak. I asked for a room transfer even if I needed to pay up more and it was not granted. I don’t recommend this hotel.

By on Jun 12, 2022

Review comment responded on Jun 14, 2022

Dear Miss Elsa, good afternoon, thank you for your preference and comment, they certainly help us improve, we are sorry for the experience you had in your recent stay with us, we will send your comments to the Hotel management for follow-up and prevent this type of situations happen again. We hope you will soon give us the opportunity to serve you again in a future stay. Best regards.

5
Family with small children

Everything was great! We’ll definitely come back again!!

By on May 20, 2022

Review comment responded on Jun 14, 2022

Mr. Oswaldo, thank you for your comment and score, we are pleased to know that you had a pleasant experience during your stay. We look forward to seeing you soon at a future stay. Best regards.

5
Everyone

Like

By on Nov 24, 2021

Review comment responded on Jan 22, 2022

Sr. Javier buenas tardes, gracias por su preferencia! Saludos cordiales!

2
Everyone

By on Sep 13, 2021

Review comment responded on Jan 22, 2022

Sri. Jorge, buenas tardes, gracias por su preferencia! Saludos cordiales!

5
Friends

Staff very helpful

By on Jun 16, 2021

Review comment responded on Jun 28, 2021

Thank you for visiting us and share your experience with us. We´ll be happy to have here you back soon. Kind regards!

1
Partner Couples Family

Place is ok. When visiting friends and the were not allowed to enter my room.

By , from Minneapolis Minnesota on Mar 2, 2020

Review comment responded on Mar 3, 2020

Buen día, son políticas establecidas en sus términos y condiciones.

2
Partner Couples Family

It’s located sort of central. You can take a 15 minute walk to the historic center of Veracruz, which is beautiful and vibrant at night. The hotel was ok for the price paid. We stayed for 9 days. After the 4th day they moved us to a different room one floor down because they had to fumigate the whole floor. I didn’t see any pests, but I guess that’s something they do from time to time to avoid having plagues. IF you’re looking for a quiet place to sleep at night, this hotel is NOT it at all. Every night teens or kids running up and down the halls shouting, loudly knocking on doors, and such. Staff was friendly, parking was convenient.

By , from Chicago on Jun 10, 2019

Review comment responded on Jun 12, 2019

Thanks for your comments. We will deal with this directly.

5
Everyone

The only complain that i have the calling out was terrible i couldnt not get call out

By on Oct 2, 2016

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