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Recent guest reviews

Great classic hotel, in the middle of downtown Veracruz ! Nothing is perfect, but the Diligencias is close to perfect ! Great caring staff, 2 excellent restaurants, one with great buffet breakfast, the other with super lunch special everyday ! Very comfortable beds & best cable TV i have ever seen ! Extra high praise to Tracy & Francisco at reception !

I liked the location. Pretty much everything was within walking distance.

Everything was fine. Location is perfect. The staff friendly and helpful.

It was clean and beautiful inside. The rooms were cozy and comfortable. We enjoyed the buffet for the extra charge at booking time. Definitely worrh a stay. The plaza was across the street and its conveniently locTed nesr the shops and church. Definitely staying here again when we come back in a few months.a big shout to them on early check in arrival. We got in at 8am and our rooms were ready. Thank you for the great hospitality.

THIS IS A GREAT HOTEL,IN A VERY NICE CITY CORE. THE TOWN AND STAFF WERE GREAT

Staff were very nice,did not have to wait for service.

Hotel is really nice and has a sense of old elegance, rooms are very spacious and come with a mini refrigerator, great to keep water and snacks cold if needed. One bad experience was that I booked two rooms, one for my mother that does not use elevator, when I got there I found out they were painting the stairs and there was no access to the other floors, staff seemed unable to answer my questions. At the end issue was solved by Orbitz.

Hotel is in downtown Veracruz, perfect location for tourist right in front of Zócalo, a bit noisy if you are not used to it. Hotel is very nice with good service and modern amenities, tries to keep it's colonial style with a touch of luxury. Rooms are clean and large. Restaurant is good but on the pricey side, many other choices within walking distance. It has a bar that gets lively during the weekend with young locals.

This hotel was perfectly located and the staff were very helpful and friendly. Would recommend highly for business travelers, families, couples.

Excellent hotel, I highly recommended it. Beautiful place and great stafff

Wonderful! Great services, great food and great location.

Hotel is located right in the middle of old town, adjacent to the Plaza and all the cafes. It is a good place to stage out of for any tours you take. I walked every day on the Malecon and around town. Staff is very attentive to any needs. English is not spoken by many in the area so a basic understanding of Spanish helps. But, a smile and attempts will always get you what you want. The only problem was with the card readers on the door. Me and many others had to have the cards updates sometimes twice a day. Finally the staff came and 'adjusted' something, and all was well. I will stay here again and I highly recommend to anyone visiting Veracruz. Ask for a room facing the plaza. A little noisy but worth the view!

This hotel is a beautiful hotel with a perfect location. As soon as we pulled up in front of the hotel, we knew it was going to be nice. The hotel has great spacious clean rooms. This is the best hotel we have stayed at so far, on our trip through Mexico. Highly Recommend..

1115 Independence Avenue Downtown Veracruz VER

Hotel highlights

  • Walking distance to Zocalo and Veracruz Harbour
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Malecon, Gran Hotel Diligencias is adjacent to Veracruz Cathedral and within a 10-minute walk of other popular attractions like City Museum. This 3-star hotel has 121 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to noon.


Rooms

Gran Hotel Diligencias's 121 rooms provide coffee makers, free bottled water, and laptop-compatible safes. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. In-room massages are available, and other amenities include phones and desks.


Property features

At Gran Hotel Diligencias, guests enjoy a full-service spa, an outdoor pool, and a 24-hour health club. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Single Room

2 Double Beds | 1 King Bed | Sleeps 4

Executive Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Double Room

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Gran Hotel Diligencias

Everyone (7) Couples (2) Family (8) Friends (1) Other (1)
5
Everyone

By on Jun 26, 2021

Review comment responded on Jul 7, 2021

Agradecemos su preferencia es un gusto poder servirle.

5
Everyone

Great classic hotel, in the middle of downtown Veracruz ! Nothing is perfect, but the Diligencias is close to perfect ! Great caring staff, 2 excellent restaurants, one with great buffet breakfast, the other with super lunch special everyday ! Very comfortable beds & best cable TV i have ever seen ! Extra high praise to Tracy & Francisco at reception !

By on Feb 20, 2020

Review comment responded on Feb 20, 2020

Thank you for your kind comments, it is a pleasure to serve and serve you, Thanks for your preference.

5
Everyone

By on Feb 13, 2020

Review comment responded on Feb 13, 2020

Gracias por su valiosa preferencia

5
Partner Couples Family

I liked the location. Pretty much everything was within walking distance.

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

Es un gusto poder servirles saludos,

5
Family Family

Everything was fine. Location is perfect. The staff friendly and helpful.

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

Thank you for your valuable preference.

5
Family Family

It was clean and beautiful inside. The rooms were cozy and comfortable. We enjoyed the buffet for the extra charge at booking time. Definitely worrh a stay. The plaza was across the street and its conveniently locTed nesr the shops and church. Definitely staying here again when we come back in a few months.a big shout to them on early check in arrival. We got in at 8am and our rooms were ready. Thank you for the great hospitality.

By , from Atlanta, Georgia, usa on Oct 20, 2019

Review comment responded on Oct 21, 2019

We appreciate your comments and kind references, for the whole team it is a pleasure to serve you and that your expectations are met. regards,

5
Everyone

THIS IS A GREAT HOTEL,IN A VERY NICE CITY CORE. THE TOWN AND STAFF WERE GREAT

By on Dec 14, 2018

Review comment responded on Dec 14, 2018

We greatly appreciate your comments we are glad that your stay is the most pleasant.

4

fine

Everyone

Staff were very nice,did not have to wait for service.

By on Jan 24, 2017

4

beautiful hotel and great location

Everyone

Hotel is really nice and has a sense of old elegance, rooms are very spacious and come with a mini refrigerator, great to keep water and snacks cold if needed. One bad experience was that I booked two rooms, one for my mother that does not use elevator, when I got there I found out they were painting the stairs and there was no access to the other floors, staff seemed unable to answer my questions. At the end issue was solved by Orbitz.

By , from San Diego on Dec 5, 2016

4

family trip

Family

Hotel is in downtown Veracruz, perfect location for tourist right in front of Zócalo, a bit noisy if you are not used to it. Hotel is very nice with good service and modern amenities, tries to keep it's colonial style with a touch of luxury. Rooms are clean and large. Restaurant is good but on the pricey side, many other choices within walking distance. It has a bar that gets lively during the weekend with young locals.

By on Dec 8, 2015

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