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Gran Hotel Diligencias

4.0 star property
Hotel with a full-service spa, steps from Veracruz Cathedral

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Photo gallery for Gran Hotel Diligencias

Outdoor pool
Lobby
Breakfast buffet
Lobby sitting area
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Place, Zócalo
    ‪1 min walk‬
  • Place, Veracruz Cathedral
    ‪2 min walk‬
  • Place, Veracruz Harbour
    ‪3 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪31 min drive‬

Room options

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(7 reviews)
  • 684 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

8.6 out of 10
Excellent
(74 reviews)
  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(98 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 684 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Veracruz

Located in Malecon, Gran Hotel Diligencias is adjacent to Veracruz Cathedral and within a 5-minute walk of other popular sights like Veracruz Harbour. This 4-star hotel has 121 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Zócalo - 1 min walk - 0.1 miles
  • Veracruz Cathedral - 2 min walk - 0.1 miles
  • Veracruz Harbour - 3 min walk - 0.2 miles
  • Malecón de Veracruz - 5 min walk - 0.3 miles
  • Carranza Lighthouse - 8 min walk - 0.5 miles

Getting around

  • Veracruz Central Station - 8 min walk
  • General Heriberto Jara Intl. Airport (VER) - 26 min drive

Restaurants

  • ‪Los Portales de Veracruz - ‬2 min walk
  • ‪Restaurant Bar Regis - ‬2 min walk
  • ‪Bar El Estribo - ‬1 min walk
  • ‪Gran Café del Portal - ‬1 min walk
  • ‪La Fonda De Las Gordas - ‬1 min walk

About this property

Gran Hotel Diligencias

Hotel with a full-service spa, steps from Veracruz Cathedral
At Gran Hotel Diligencias, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Tridosha. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.

Similar properties

Front of property - evening/night
Veracruz Centro Histórico
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,002 reviews
$71 nightly
The price is $83
Jan 18 - Jan 19, 2026
Total with taxes and fees
Veracruz Centro Histórico

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MXN 200.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: MXN 200.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

Is a free cancellation option available at Gran Hotel Diligencias?

Gran Hotel Diligencias provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Gran Hotel Diligencias?

This hotel is situated in Malecon, just steps from Zócalo and Palacio Municipal, and within a short walk of Veracruz Harbour. You'll also find Malecón de Veracruz and Naval Historical Museum less than a mile away.

Will I be able to park at Gran Hotel Diligencias?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Gran Hotel Diligencias?

Spa Tridosha is the hotel's spa and services include Swedish massages, hot stone massages, hydrotherapy, and aromatherapy. The spa is not open daily but only on select days.

Does Gran Hotel Diligencias feature a casino at the property?

No, Gran Hotel Diligencias doesn't have a casino.

Is there an indoor pool at Gran Hotel Diligencias?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Gran Hotel Diligencias?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at Gran Hotel Diligencias?

Yes, this hotel has a spa tub.

Does Gran Hotel Diligencias feature a restaurant that includes a breakfast menu?

No, Gran Hotel Diligencias doesn't have a restaurant that serves breakfast.

Will Gran Hotel Diligencias allow pets to stay for free?

No, pets and service animals aren't allowed at Gran Hotel Diligencias.

Are there connecting rooms at Gran Hotel Diligencias?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Gran Hotel Diligencias?

The closest major airport to Gran Hotel Diligencias is General Heriberto Jara Intl. Airport (VER), which is 6.1 mi away (26 minutes by car).

Are there rooms with balconies at Gran Hotel Diligencias?

No, there aren't any guestrooms with balconies at Gran Hotel Diligencias.

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 657 out of 1168 reviews
Rating 8 - Good. 279 out of 1168 reviews
Rating 6 - Okay. 138 out of 1168 reviews
Rating 4 - Poor. 51 out of 1168 reviews
Rating 2 - Terrible. 43 out of 1168 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro, Cicero

Traveled with group
Liked: Amenities
Nice rooms and service.
Stayed 2 nights in Oct 2025

8/10 Good

Rebeca

Stayed 1 night in Sep 2025

8/10 Good

Grecia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve lived and stayed at this hotel since 1979. It is sad to see how run down the place is. It needs attention. However, the staff is amazing, it is clean and safe.
Stayed 1 night in Aug 2025

8/10 Good

Ricardo, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 3 nights in Aug 2025

6/10 Okay

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was in a excellent location but the floors and bathroom needs more attention
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

María

Stayed 2 nights in Aug 2025

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que bueno

Always a good experience at this historic hotel
View from our room
Alibrijes
Stayed 1 night in Aug 2025

4/10 Poor

Johnny F

Hotel while building energy light gone ! No any emergency lights on alley way ! Room no light no internet no AC need go out street ….
Stayed 1 night in Aug 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the boulevard and every good restaurant in town. The perfect place to stay when entaining friends and family.
Stayed 1 night in Jul 2025

8/10 Good

Norma

Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

martin m

Disliked: Cleanliness, amenities, property conditions & facilities
It smell like they just fumigated
Stayed 3 nights in Jul 2025

8/10 Good

Victor

Disliked: Cleanliness, amenities, property conditions & facilities
Great placeba bathroom area needed to be remodeling ASAP Besides that the place is very nice
Stayed 4 nights in Jun 2025

10/10 Excellent

joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!
Stayed 7 nights in Jun 2025

10/10 Excellent

CESAR A

Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Great view, and huge space, suite at top overlooking plaza.
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Great suite at top of hotel overlooking plaza, great spot to enjoy the music and views of port. Old hotel, bathroom in this suite, old, but view and space was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Place

Its a good place to stay. The staff is exceptional
Stayed 3 nights in Jun 2025

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service
It has an amazing pool view and location
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great . Right in front of. The plaza . Lots to eat . We did have trouble getting to the parking garage since they are rebuilding the streets . But overall the rooms are great
Stayed 1 night in Jun 2025

6/10 Okay

Juan, Atotonilco de Tula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay. Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in. Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it. There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes. Despite these setbacks, the hotel is overall acceptable.
Stayed 1 night in Jun 2025

6/10 Okay

jose

Traveled with family
Disliked: Property conditions & facilities
Hotel viejo le falta mantenimiento
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, amenities
Very good place, walkable during the day and good variety at night.
Stayed 1 night in May 2025

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