Suites Torre dell'Orologio4.0 out of 5.0
Recent guest reviews
My wife and I flew to Rome, rented a car and spent a week driving up through Tuscany to Venice. We stayed at several hotels in Orvieto, Siena and Florence and were charmed by the hospitality and service each provided and where anything a guest requested was possible. Not so in Venice. After having to drag our luggage across St. Mark’s Square we finally found Calle Baloni 202A, the address on the confirmation, only to discover this hotel doesn’t exist anymore. Apparently 3 hotels were combined into The Royal San Marco Hotel in 2013. We were finally rescued and guided through the maze of stairways, corridors and back alleys to the main lobby check in, where I was given the 4 keys needed to get back through the various doors of the different buildings to our room. When we arrived at the double suite we booked we found it furnished with 2 water glasses and nothing else. No coffee maker, no robes or slippers and a 15 inch TV. My wife, who is a light sleeper, decided to sleep on the hide-a bed in the living room. There were no sheets on the bed or in the room so I called reception and asked for a set of sheets. The response was ”it is not possible”. After a pointed discussion over the meaning of a luxury suite the sheets finally arrived (with no offer to make up the bed which we had to do ourselves). After having a similar discussion with the front desk staff we were supplied with a kettle and two cups for instant coffee (coffee not provided). The next day I went to reception and requested a late check out for the day after, as we were departing on a cruise that did not start boarding till 2 PM. Without even looking at her booking log the desk clerks’ answer again was “it is not possible”. No offer to store our bags, nothing. After another such discussion she finally agreed to extend our check out time. For a property that labels itself (and charges) as a luxury accommodation, this level of service is simply unacceptable. This hotel needs to do some serious customer relation training for their front line staff and upgrade its room amenities.
We booked 'This very spacious suite features 2 bedrooms, a living room with a king-size sofa bed, a small kitchenette, and a bathroom"' Reality was different -1 bedroom only, no apologies for the misrepresentation on the website. considering it was three couples expecting three rooms. Holes in bathtowels. Noted in booking we had a mobility challenged person with wheel chair, request completely disregarded, chair lift to negotiate stairs was out of service. To enter the room yet another set of downstairs to negotiate. Complete disaster to get to the room. Great location yes, but prefer honesty upfront. Really put a damper on our visit.
If you have luggage, I don't recommend this hotel! Yes it is very well located, but arrive in the middle of Piazza San Marco and carry luggage through the whole Piazza and try to find the hotel check in is quite a challenge!!!! If they only indicate that the check in is in the Royal Palace (I think this is the name) it would be just easier!! And carry the luggage through the corridors until arrive at the room is really bad, even with the bell boy help! I will not go again to this hotel. Breakfast is also not in the standard of the price of the hotel. The price is high for the service! Better stay in Marriott for this price!!! Don't book a hotel in Venice without a parking for the boat!
We had booked 2 junior suites at the royal San Marco for 4 nights, we found this hotel just fine, modern day google maps makes this very easy. On arrival we were upgraded to their executive suites which in reality is like an apartment with 2 ensuite doubles , sitting room , kitchenette and dinning table. For all there was no pots, pans or cutlery, they were not needed, as we ate out, but the fridge was great for keeping drinks and snacks cold. It is a great location next to st Marks but a bit of a walk around the block to take in breakfast. The space is great in Venice and when the feet were aching it was very nice to be able to return and gather with our feet up , and regroup for our evening soirée.
The hotel is literally just off San Marco square, couldn't ask for a better location. The room itself was in very good condition, beautifully decorated and very big! Breakfast was what I expected from a continental in Europe and the staff were very helpful and pleasant. The hotel can be difficult to find, my advice is to research its location before you go, it is what we did and we found it within 5 mins of looking. The only flaw I can find is there was no complimentary tea and coffee in the room but this is such a small thing. Overall very impressed and offered value for money in this particular location.
It's right on the side of San Marcos, very convenient and central location. Lot of restaurants, shops close by. At night you can just walk around San Marcos to enjoy the night time with less traveler. The front desk is helpful and the lobby area is nice and comfortable. Plenty of sofa to rest if you checked out and would just want to hang around resting.
The hotel is in a great location, a few steps away from St marks sq. Despite reading other reviews , we still found it tricky to find the reception at the San Marco hotel. The entrance is on a small street off the middle of st marks square. The room was fine , not luxurious but clean, large and adequately equipped - good for families. Venice hotels are expensive - we were happy with our choice - this hotel is a great location for one or two nights in Venice.
This is a well used hotel and like most things in Venice it is not new and modern like travelers are used to because of how everything was originally built on a swamp. So there is a lot of decomposition going on around the city. We asked for tea and coffee making facilities for the three of us and got a kettle and two glasses and that was it! So they have no idea how to look after guests. The trip to the the room from the reception and breakfast area was an adventure to say the least as you go in and out of the buildings and up and down stairs plus the air conditioning does not work. The staff were pretty good and the breakfast adequate and the location of the hotel was also good. So a reasonable place to stay if you want to be in the thick of things.
Let's start with the location. Superb 50 metre walk to St Marks Square. We stayed here some 8 years ago and nothing has been done to the rooms and the public rooms since then. It is all looking a bit tired. We had a 6 bed apartment which was not cheap and we were disappointed with the standard of it. OK I know it is Venice,but we are well travelled and expected better. We had microwave and kettle but no cups or spoons. We eventually coerced the breakfast staff to give us some. The service from the bar would best described as sporadic. If we visit Venice again we will almost certainly look elsewhere.
Spent 4 nights here in May 2016. Great location, a couple of minutes of St Marks Square. We had a one bed suite, spacious room with a lovely sitting area, comfortable bed and good bathroom. The room also had a kitchenette area with fridge, hotplate, microwave and kettle. Plenty of cupboard space, the only problem being there as absolutely nothing in them! Not even a cup and saucer or mug to make a cup of tea! We asked reception for some cups which they reluctantly agreed to give us. We were lucky, some of our party's request for cups were refused- just seemed to be too much trouble for them. Given this is a luxury hotel at a luxury price (230 Euro per night for our room) service leaves a lot to be desired. Some minor maintenance issues in the room too
- Steps from St. Mark's Basilica and St Mark's Campanile
- Free buffet breakfast
- Free WiFi in rooms and public areas
Located in San Marco, Suites Torre dell'Orologio is next to popular attractions like St. Mark's Basilica and St Mark's Campanile. This 23-room, 4-star residence welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Doge's Palace and St. Mark's Square are a short walk from the residence, which is in the historical district.
Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
The 23 soundproofed accommodations afford space to spread out with separate bedrooms and sitting areas. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bidets. Sofa beds, microwaves, and minibars are also standard.
Suites Torre dell'Orologio features free WiFi in public areas, a meeting room, and express check-in. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this family-friendly residence include laundry facilities and a porter/bellhop.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 138 reviews