PalazzinaG5.0 out of 5.0
Recent guest reviews
First impression: wow! First night: a nightmare First compliant: professionally handled, but unacceptably slow because receptionist was so shocked when we showed him at 11pm why we couldn’t go to bed, but was unable to get access to house keeping store room to replace the linen Second impression: not everything that shines is gold. Second night: quiet, comfortable and friendly staff. Conclusion: never again because not only linen was inacceptably dirty and complaint handling by far too slow: the management / owner reaction showed a serious lack of professionality and the room rates are significantly too high and rooms very small
the hotel is very modern and beautiful. but is a little bit far from the center. the Breakfast is superbe. Staff very helpful. Close do Palazzina Grassi museum, where you have to go. the prices are expensive, but according the hotel.
We stayed at Palazzina G for four nights last week and had a wonderful experience! We were collected by beautiful water taxi at the airport and arrived right on the hotel door step to a very warm welcome, including drinks. the location of the hotel is superb, right on the Grand Canal and next door to the Palazzina Grassi where the Damien Hirst exhibition is running. Our room was lovely, we had a standard executive room which was a very good size, very cosy. The hotel staff were very friendly and the continental breakfast each morning was delicious - the croissants were some of the best i have tasted, freshly baked. The double shot caffe machiatos were excellent! We also had dinner one night in the hotel which was superb - along with fabulous cocktails. Michael who was our waiter was utterly professional, very friendly and made dinner even more enjoyable. there was one room issue that needed correcting and this was dealt with swiftly. i would definitely stay here again and would recommend this great hotel to anyone contemplating Venice. Good value relative to Aman, Danielli, Gritti etc also. thanks again. Martyn & Trudi
Wrong choice for this Hotel, firstly we took the private water taxi from train station to Hotel, arrived the back tower of the Hotel and wait a long time for someone open the back door. Secondly, the room is so small with the overpriced room rate, bad smell from outside and the lighting system was horrible that suddenly all light switch on at midnight. And you can't control your own room temperature (need to call room service to control) but still hot after called. Totally, I can't believed this Hotel is one of Starwood group, it would the worst one of this group.
We really enjoyed our trip to the Palazzina G From the start in the private water taxi from the airport we felt special! The staff are very helpful and friendly. The room was stunning. The location was very good and right in the middle of all the major sights to visit. Breakfast was very good. Yes would highly recommend this hotel to anyone considering booking.
The Palazzina G is nicely located but the quality of service it delivers for the price it charges is clearly inappropriate. There are few places in the world, other than Venice, where you would accept to pay 540 EUR for a room so small and with so little service. When we arrived at the hotel around 2:00 pm, we were told that the rorom was not ready and had to wait 30 minutes in the lobby. Once in the room, we realized that the shower was not properly fixed, there was no soap or shampoo. Also the rooms are not properly soundproofed and whenever someone talks in the corridors, you feel they are in your room ! The staff overall was nice but you can feel that the management of the hotel does not really care and since they can get away with charging a crazy price for a very average room, why should they do any effort to make customers happy. Overall, a disappointing hotel that I would not recommend and where I will not return
This hotel was staffed with very gracious and welcoming people. After checking in we were greeted by name by everyone. We recieved a lovely complimentary welcome drink. The bar was beautiful and quiet. Excellent bartenders. Breakfast was good and beautifully served. All of the service staff were top notch from housekeeping to concierge and everyone in between. Rooms were very quiet, beautifully appointed. Beds were comfortable and we slept well. Hotel is located in a quiet area of Venice close to transportation and easy walking to restaurants.
There's a lot to love about this hotel...but it's the little things that make it overpriced. You can't control your own room temperature (it's done centrally by hotel staff) and we lost hot water. Not the worst thing in the world, but at £420/night a hot shower is a must. To be fair, the hotel compensated us for the inconvinience...but the faults mounted to the point where I'd select somewhere else. The rooms are small and clad in mirrors (not for the shy!). It's in a quiet location, away from the bustle of Plaza San Marco, yet easily accessible to all the delights of Venice. The hotel is very chic and the decor is uber-cool...but Venice is not a city for lounging about in a boutique hotel. It's a very good hotel...just a touch pricey for what you get..
When we arrived at the hotel the staff assisting with luggage instead multiple times on taking our personal bags. We insisted that we will take it ourselves. When our belongings with valuables were left unattended during lunch someone went through our belongings and stole cash. I will never stay at this hotel again. The suit is situated away from the main entrance and requires a separate key. It was over priced and for this money you should stay at the aman where both the food is better and the people and staff are less likely to steal from you. When we told the manager. Nothing was done. The air conditioning in the room is controlled by staff at the front desk and they will chose a temperature they feel is fit for you. The showers are small and in spite of a large shower head it drips out at its own convince. DO Not leave your valuables unattended. Very disappointed. Will never stay in this hotel again. Also the table with the chandales is not used for anything it's just there for decoration. Also occasionally a strange Oder enters the room and is unbearable. The air on vent has mold in it and hasn't been cleaned since the time this hotel opened.
I found this hotel on my Starwood hotels app and selected the 2 bedroom apartment which looked nice. Boy was I wrong, the pictures they used for the suite looked nothing like the suite did in the real, the price was outrageous €1430 a night and a rip off. The worst part we walked into the suite and immediately noticed the sewage/methane gas smell that was very strong, first thing we did was run the showers and flush the toilets thinking it would help. We left the room for 5hrs came back and right when we opened the suite door it was like a Mike Tyson punch to the face the methane gas sewage smell was way worse to the point my friend started to dry heave. I went to the front desk and asked to speak with the Manager, the younger guy working the desk told me the manager would be out shortly. We explained to the gentleman that the methane gas smell was beyond over powering and couldn't stay in that room because the smell was so bad and it posed a health risk, he was nice enough. He then went into this little side room came back out and said that he just spoke with the manager and they offered us the same room one floor below. We checked that one out it smelled the exact same. So once again I asked to speak with the manager who refused to come talk to us so I told them I wanted a full refund since they made us pre pay the full amount and I'm moving hotels. The fact that the manager never came out to talk with us was beyond crazy and also that they refused to refund my money. The gentleman told me the manager would call me the next day which he never did nor did he the following day. I tried calling still radio silence. This is the worst customer service I've ever dealt with. This place is terrible never stay here they could careless about you or helping you. I booked a suite at the Aman which is above and beyond amazing and it was the same price as this place but actually a real 5 star luxury resort that has outstanding customers service rooms and amenities. AVOID THIS HOTEL AT ALL COST.
- Walking distance to Rialto Bridge and St. Mark's Basilica
- Free WiFi in rooms and public areas
- Onsite dining
- Rooftop terrace
Located in San Marco, PalazzinaG is adjacent to Ca' Rezzonico and within a 10-minute walk of other popular attractions like Academy Gallery. This 25-room, 5-star hotel has a restaurant, free in-room WiFi, and a rooftop terrace. Rialto Bridge and St. Mark's Basilica are also a short walk from this Venice hotel.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served each morning for a fee.
All of PalazzinaG's 25 rooms are air-conditioned and have an array of amenities, including minibars, free newspapers, and safes. Guests can enjoy digital TV and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Phones are also included.
Guests of PalazzinaG enjoy a rooftop terrace, free WiFi in public areas, and a meeting room. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 140 per room one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a library, free newspapers, and laundry facilities.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 369 reviews