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5.0 out of 5.0

Recent guest reviews

We had our closing Carnival party on the 13/2/18. We have arrived by boat, nice welcome from Giovanna, planner, and we were taken to the bar and we were explained how the night would progress. We've had some good appetisers and then we were escorted to our tables which they were quite close to each others. You have some beautiful sofa, Fornasetti chairs, rocking chairs, one shaped as a cobra. There is an open kitchen, no smelly at all, with marble legs and great Murano chandeliers.The waiters were always there without being too pushy or intrusive, just there when you needed. The water is bottled from a nearby place and it is Unesco listed. We had pumpking mousse with chopped sausages, cold terrine, beef with potato souffle and deconstructed version of tiramisu. Once we've finished our dinner, the place turned into a dance floor. The place boasts of local young professionals and unfortunately too many girls all done up trying to find a rich man. It felt like a meat market however, did not ruin our evening at all as we were in a good company and good spirit for us to spoil our evening. Great design and cool for young people. Loved it

They had a Carnavale Ball/Party (ticketed) on the Saturday evening. We booked to stay for two nights, as a family, many weeks before travel, including the Saturday night and a Sunday night. As a family with two children under 10 we would have expected to have been put on a high floor away from noise of the party, instead we were assigned the two rooms directly above. At 3.20am, having had little/no sleep we called reception and were assured the party would end at 3.30am. It eventually ended at 5am! We managed to get about four hours sleep then, had a later start to the following day (which we hadn’t planned on) and felt awful the following day due to our lack of sleep. To add insult to injury we were given “drink tokens to use at the party where we were given free access after 11.30pm”. There is no way any family with children aged under 10 are going to be able to use these drink tokens so there was nothing nice about being offered these. We would have also been required to wear cocktail dress... I would have appreciated a call at the time of making (and fully pre-paying) this reservation to be informed of the Event and also be made aware that the party would be going to 5am. We didn’t appreciate receptions lies re the finish time at the time... We feel this hotel is only suitable for singles/couples and no thought was given how best to accommodate us. Feel very ripped off.

The hotel room is nice but i had a problem with the staff, started when i arrived at the airport no one was there to pick me up and i payed for this service and was stuck in the airport for two hours waiting and goes on and on the staff is really under qualified and last but not least i payed to drop me to the train station and they are telling me to pay again while i have shown them the receipt. Simply do not recommend

A very stylish hotel with some fabulously quirky features - all very Phillipe Stark - but in parts was a bit scruffy. We had a junior suite on the second floor with its own private terrace. The room was a good size but in need of renovation as it had the feeling that it had been 'well used'. There were mirrors everywhere that take some getting used to and overall it felt a bit soulless, unlike the public areas. The dining room/bar was beautifully furnished with a mix of contemporary, vintage styled and traditional furniture, Merano glass lights and fittings, along with an abundance of Venetian mirrors. The staff were excellent and very attentive (they noted from my passport that it was my birthday and presented a cake) but the room we had was disappointing.

We stayed through New Year 2017/8 in the GHouse. Overall family enjoyed venice and had a great time and the staff were generally very fine and willing. Good at booking taxis although English not always top quality so check meaning understood but same as most Italian hotels. However others thinking of staying should take note: - The hotel is by no means “5 star” - boutique 4 star at best on multiple levels. (Some favourites the kitchen that closes and does not open until 7pm - I guess not helpful if you have young kids; the chef forgetting to keep enough eggs back to serve breakfast so we were left waiting until shops opened; great baking unless you arrived early for breakfast when staff reheated the day before croissant) - Like many designer hotels the “design” is getting dated and the furniture getting shabby and putting looks over functionality means tables are too low, chairs hard to eat from etc., - GHouse in our view is oversold and verging on misdescription (think upper end but not top quality airbnb ...It is a very separate house 50m from hotel not adjacent or connected. ...It is a house for 2 couples or 1 couple and child comfortably; the sitting room is entirely lost with a 3rd couple or child which is a problem as the kitchen is low end IKEA spec with no sofa (but several stuffed animals). - The kitchen furniture is wobbly IKEA-like stuff that feels in danger of collapsing. If we had been six I think the benches would have collapsed. - If you are planning on cooking only the very basic of utensils are there (In the height of summer where the verandah can be used this may be less of an issue) ...Room service is not available (despite access to hotel services) and the house is provisioned as a hotel room for a couple rather than for 6 or 4. You can ask for the minibar to be refreshed. Room service and breakfast menus are set out but only for reference. ...Housekeeping may or may not remember to replace all items each day. Note no milk for coffee and remembering this is a property for 6 there are exactly 6 tea bags provided - one cup per day. Another day all the bags were jasmine tea. Not the end of the world but a pretty standard poor attention to detail. ...Behind the mirrors and erotic photography (appropriate for a young family??) the repair is not great (amazing what some glitzy trendy stuff hides). That maybe part of the “look” but it also means the lower shower leaks into the corridor and the “aircon” / heating is patchy so we either sweltered (zero degrees outside) or froze and no extra bedding left ....Wifi very poor and no English language TV available at all (BTW We sort of doubt this is the owners residence when in Venice! Nice line but I am pretty sure he would have a better equipped kitchen etc., ) Overall we paid maybe twice what we should have for a self-catering apartment at the time of year and then paid for most extortionate breakfast of all time (I travel a lot and this was old style rip off breakfast pricing as other reviewers mention). Venice is very expensive and we can afford it. PalazzinaG and the GHouse are adequate but not delivering on the quality of service and property demanded for the price point they asks for. Starwood or someone needs to shake them up.

2 minutes from the San Samuele Water bus stop on the Grand Canal. We stayed in the Club G building on the water. Room was good size, mini balcony courtyard, small sitting space Building has separate entrance, nice sitting room downstairs. Small balcony that sits right on the Canal off the club. Grab a bar stool and take it outside and enjoy the view. Bar in the main building has a wonderful sitting area, very active but quiet. Staff is friendly and attentive. We also booked an hour water taxi tour with wine and appetizers with the concierge. Pricey and worth it if you want to see part of Venice only the water can show you. SPG does it again.

perfect stay perfect hotel upgrade possible if you have your starwood platinium card welcome drink even when we arrived at midnight the suite was gorgeous , stylish of course Philippe STARCK ! extreme confort breakfast a la carte , impeccable service - no buffet ! i hate buffet where you need to do everything yourself !!

Quick check-in, but they don't have reception. Sometimes, no people standing there. The room is too small, using lots of mirror inside the room. The bathroom is good but too small as well. The breakfast is good. Staffs also nice.

If I could give this hotel a zero I would. It had been a dream of mine to visit Venice for many many years. I used 70,000 SPG points for two nights to make it special. The room: lights turned on all after being turned off at bedtime over and over again until the staff rebooted the system. The door keys never worked and every time we entered the hotel we had to go down for assistance. The toilet wouldn't flush and when I complained the staff smirked as if this was funny to them. The in room sound system only worked in the bathroom. The hotel advertised outdoor space overlooking the Grand Canal. day one it was closed we told because of light rain but someone would let us up there the next day. The next day someone else told us it was closed for the season. The printed materials in the room and the website both said it would be open. A slip was left in the room to order breakfast with no prices listed. When I asked if breakfast was included we were told "No sir you are excluded." No "I'm sorry for the misunderstanding." The next day the same slip to order a free breakfast was left in our room again which is a strange mistake for a small boutique hotel claiming to be five stars to write. The staff was condescending and questioned each time we complained about the room keys or the lights "are you sure you're doing it correctly." It was unreal. Perhaps as we used SPG points they felt it was okay to treat us with disdain but that's not what a good hotel does. It's not what good people do to other people. I lodged a complaint with Starwood and the manager closed the complaint with no compensation without my notice or input. I travel as much as 50 nights a year for work and pleasure. I have never ever had an experience as bad as this.

First impression: wow! First night: a nightmare First compliant: professionally handled, but unacceptably slow because receptionist was so shocked when we showed him at 11pm why we couldn’t go to bed, but was unable to get access to house keeping store room to replace the linen Second impression: not everything that shines is gold. Second night: quiet, comfortable and friendly staff. Conclusion: never again because not only linen was inacceptably dirty and complaint handling by far too slow: the management / owner reaction showed a serious lack of professionality and the room rates are significantly too high and rooms very small

San Marco 3247 Venice VE

Hotel highlights

  • Walking distance to Rialto Bridge and St. Mark's Basilica
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Rooftop terrace

Located in San Marco, PalazzinaG is adjacent to Ca' Rezzonico and within a 10-minute walk of other popular attractions like Academy Gallery. This 25-room, 5-star hotel has a restaurant, free in-room WiFi, and a rooftop terrace. Rialto Bridge and St. Mark's Basilica are also a short walk from this Venice hotel.


This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served each morning for a fee.


All of PalazzinaG's 25 rooms are air-conditioned and have an array of amenities, including minibars, free newspapers, and safes. Guests can enjoy digital TV and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Phones are also included.

Property features

Guests of PalazzinaG enjoy a rooftop terrace, free WiFi in public areas, and a meeting room. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 140 per room one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a library, free newspapers, and laundry facilities.

Room options

Grand Suite, View (Attic)

Full 1 | Sleeps 2

Grand Suite (Grand Canal)

King 1 | Sleeps 2

Grand Suite (Grand Canal)

King 1 | Sleeps 2

Suite, Terrace

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 380 reviews