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Holiday Inn Express & Suites Utica by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Utica by IHG

Free buffet breakfast on weekdays
Rooftop terrace
Lobby
Pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
23 Wells Ave, Utica, NY, 13502
  • Place, Utica Children's Museum
    ‪8 min walk‬
  • Place, Utica Memorial Auditorium
    ‪18 min walk‬
  • Place, Stanley Theater
    ‪5 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Communication, Accessible Tub)

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds (Communication, Accessible Tub)

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Communication Accessible)

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds (Communication Accessible)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 2 Queen Beds

Room amenity

Single Room, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Classic Single Room, 1 King Bed (Communication, Accessible Tub)

Room amenity

Classic Single Room, 1 King Bed (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(34 reviews)
  • 185 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Utica

Holiday Inn Express & Suites Utica by IHG places you within a mile (2 km) of Utica Children's Museum and Adirondack Railway Utica Station. This 75-room hotel has conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Utica Children's Museum - 8 min walk - 0.5 miles
  • North Utica Shopping Center - 16 min walk - 0.9 miles
  • Utica Memorial Auditorium - 18 min walk - 1.0 mile
  • Saranac Brewery - 4 min drive - 3.2 miles
  • Stanley Theater - 5 min drive - 3.8 miles

Getting around

  • Utica Station - 15 min walk
  • Hancock Intl. Airport (SYR) - 59 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Utica Coffee Roasting - ‬14 min walk
  • ‪O'Scugnizzo Pizzeria - ‬3 min drive
  • ‪Dunkin' - ‬5 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Holiday Inn Express & Suites Utica by IHG

Holiday Inn Express & Suites Utica by IHG features a 24-hour gym, free WiFi in public areas, and conference space. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

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Burrstone Inn, an Ascend Collection Hotel
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  • Breakfast included
  • Pet friendly
  • Parking included
8.4 out of 10, Very Good, 1,001 reviews
$116 nightly
The price is $136
Apr 12 - Apr 13
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business center
  • 336 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laundry detergent
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Utica
Holiday Inn Express Utica
Utica Holiday Inn Express
Holiday Inn Express Utica Hotel
Holiday Inn Express Suites Utica

Frequently asked questions

Is free cancellation available at Holiday Inn Express & Suites Utica by IHG?

Holiday Inn Express & Suites Utica by IHG provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express & Suites Utica by IHG?

As of Mar 20, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Utica by IHG on Apr 4, 2026 start from $234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Holiday Inn Express & Suites Utica by IHG?

This hotel is located in Utica, a short 15-minute walk from Utica Children's Museum and also 19 minutes on foot from North Utica Shopping Center. You'll also find Adirondack Railway Utica Station and National Distance Running Hall of Fame less than a mile away.

Is parking available on site at Holiday Inn Express & Suites Utica by IHG?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Holiday Inn Express & Suites Utica by IHG include a casino?

No, Holiday Inn Express & Suites Utica by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express & Suites Utica by IHG?

No, there is no indoor pool at this hotel. Guests have pool access between 7:00 AM and 10:00 PM.

Is Holiday Inn Express & Suites Utica by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and turndown service as well as a 24-hour gym.

Does Holiday Inn Express & Suites Utica by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express & Suites Utica by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express & Suites Utica by IHG serves free buffet breakfast on weekday mornings from its snack bar.

Does Holiday Inn Express & Suites Utica by IHG allow pets to stay for free?

No, pets aren't allowed at Holiday Inn Express & Suites Utica by IHG though service animals are welcome.

Does Holiday Inn Express & Suites Utica by IHG have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Holiday Inn Express & Suites Utica by IHG?

The closest major airport to Holiday Inn Express & Suites Utica by IHG is Rome, NY (RME-Griffiss Intl.), which is 14.9 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Express & Suites Utica by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Express & Suites Utica by IHG.

Holiday Inn Express & Suites Utica by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 957 reviews
Rating 8 - Good. 284 out of 957 reviews
Rating 6 - Okay. 69 out of 957 reviews
Rating 4 - Poor. 28 out of 957 reviews
Rating 2 - Terrible. 35 out of 957 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
We were very impressed! Room was clean, staff was super friendly and amenities were great. Loved the coffee!
Stayed 1 night in Dec 2025

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly and helpful
Stayed 1 night in Dec 2025

8/10 Good

Deepak

Stayed 2 nights in Nov 2025

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Dec 2025

2/10 Terrible

Noah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Paid for two queen beds to be told they only have doubles ,bathroom was gross had smeared poop where the toilet paper is and shower was full of mold, also had dead bugs near the head of the bed between the carpet and wall base. If i could have gotten a refund i would have left.Room overall was gross and dirty and not well up kept. I went down to see if i could move to a different room stood at the front desk for about 15 minutes with noone insight so i returned to the room i was checked into. At check out same thing noone was around to complain to i left my key cards on the desk. I usually dont have this type of experience at a hotel and at first it seemed great i was greeted by a guy named peter i believe and he was great he checked me in and gave me a quick run down but unfortunately his shift was done at 3pm and i was checking in at 3pm so i wasnt able to go back down to discuss my concerns with him and im sure he would have taken care of it for me but whoever was in after him were MIA.
Stayed 1 night in Dec 2025

6/10 Okay

PATRICK

Liked: Cleanliness, amenities
It was a kids play ground. Noisy. Including screaming, banging, horseplay. Where were the adults????
Stayed 2 nights in Dec 2025

10/10 Excellent

Eva

Stayed 1 night in Nov 2025

8/10 Good

Paula

Traveled with partner
Liked: Amenities, property conditions & facilities
Place was easy to get to. Clean, not too dated. Handicapped room was easy to acess with a roll in shower. Very nice. Staff were friendly and informative. Buffet breakfast was average. Not too many choices. Overall a good place to stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Jolene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean, very nice staff
Stayed 1 night in Nov 2025

10/10 Excellent

Amy

Stayed 1 night in Nov 2025

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff very helpful. Room clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
The hotel was so clean and the staff were wonderful. By far the best breakfast I have ever had from a hotel. The selection and quality of food was just phenomenal. I travel to Utica a couple times a year and will be booking here every time now!
Stayed 2 nights in Oct 2025

10/10 Excellent

Dan

Stayed 2 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Rrok

Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Easy to get to and convenient location to restaurants and the bank center.
Stayed 1 night in Oct 2025

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2025

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one nite on our way home from our east coast vacation. The room was okay, but it was very loud when doors closed close to our room. Breakfast was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Jason

Was good
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent.
Stayed 1 night in Sep 2025

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service
Rooms are average, what you expect from a mid priced hotel. Breakfast was good, the one quirk is they don't have oatmeal(they usually have packets but didn't have any one of the days we were there) The gym was the most lacking feature. It's a NON air conditioned room that's just big enough to hold a bike, treadmill, and elliptical(Which wasn't working). They advertise it's near a rail trail, but the section we walked near the locks was REALLY isolated, definitely not somewhere to go alone.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, friendly staff,n

We stayed for 3 nights, 2nd time staying here and had a great experience. The staff were notably friendly, so much that I'm writing this review. They were very friendly and helpful! The room was spacious, bed very comfortable and the food options in the morning were solid and typical of a HIE. It's next door to two restaurants so it's very convenient to walk to dinner, and there's an amazing bagel place (Willie's) just over the bridge for bigger breakfast options and lunch.
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

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