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Emotion Tulum Hotel

3.0 star property

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Photo gallery for Emotion Tulum Hotel

Hallway
Reception
Porch
Front of property
Quadruple Room, 2 Queen Beds, Refrigerator | Iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
Av. Tulum 32, entre Osiris y Beta Sur, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪2 min walk‬
  • Place, Hospital de Tulum
    ‪8 min walk‬
  • Place, Jaguar Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Standard Room, Refrigerator

Standard Room, Refrigerator | Iron/ironing board, free WiFi

Standard Room, Refrigerator

  • 172 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Triple Room, Refrigerator

Triple Room, Refrigerator | Iron/ironing board, free WiFi

Triple Room, Refrigerator

  • 194 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Quadruple Room, 2 Queen Beds, Refrigerator

Quadruple Room, 2 Queen Beds, Refrigerator | Iron/ironing board, free WiFi

Quadruple Room, 2 Queen Beds, Refrigerator

  • 237 sq ft
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Tulum

Located in Tulum City Center, Emotion Tulum Hotel is within a few miles (5 km) of popular sights such as Tulum National Park and Tulum Mayan Ruins. This 3-star hotel has 8 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Dos Aguas Park - 2 min walk - 0.1 miles
  • Hospital de Tulum - 8 min walk - 0.5 miles
  • Hunab Lifestyle Center - 4 min drive - 1.1 miles
  • Jaguar Park - 4 min drive - 1.1 miles
  • Cenote Calavera - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 92 min drive

Restaurants

  • ‪La Guarida - ‬2 min walk
  • ‪La Fourneé - ‬3 min walk
  • ‪El Pollo Bronco - ‬1 min walk
  • ‪Tacos Diaz - ‬2 min walk
  • ‪Las Hijas De La Tostadas - ‬1 min walk

About this property

Emotion Tulum Hotel

Guests of Emotion Tulum Hotel enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. There's discounted offsite parking and an airport shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Additional amenities include a library, express check-in, and express check-out.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Other amenities include refrigerators, ceiling fans, and free toiletries.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; reservations required and discounts available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • Picnic area
  • Rooftop terrace

Spa

  • Massage

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 6 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 5 per pet, per day
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 5 per pet, per day
  • Credit card charges are subject to a surcharge of 6 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM
  • Check-out: 12:30 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Emotion Tulum
Emotion Tulum Hotel Hotel
Emotion Tulum Hotel Tulum
Emotion Tulum Hotel Hotel Tulum

Frequently asked questions

Is free cancellation available at Emotion Tulum Hotel?

Emotion Tulum Hotel offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What can I see near Emotion Tulum Hotel?

This hotel is situated in Tulum City Center, just steps from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Emotion Tulum Hotel?

No, there isn't parking at the hotel but you'll find nearby parking with discounts available (off-site parking (reservations required)).

Is there a spa at Emotion Tulum Hotel?

Spa services at the hotel include massages.

Does Emotion Tulum Hotel feature a casino at the property?

No, Emotion Tulum Hotel doesn't have a casino.

Is there an indoor pool at Emotion Tulum Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Emotion Tulum Hotel?

Couples will appreciate amenities like a restaurant, a bar/lounge, and massages at this hotel.

Does Emotion Tulum Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Emotion Tulum Hotel have a restaurant with a breakfast menu?

No, Emotion Tulum Hotel doesn't have a restaurant that serves breakfast.

Does Emotion Tulum Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Emotion Tulum Hotel for a fee of USD 5 per pet, per day.

Does Emotion Tulum Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Emotion Tulum Hotel?

The closest major airport to Emotion Tulum Hotel is Tulum Intl. Airport (TQO), which is 25.9 mi away (45 minutes by car).

Are there rooms with balconies at Emotion Tulum Hotel?

No, there aren't any guestrooms at Emotion Tulum Hotel that offer a balcony.

Emotion Tulum Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 30 reviews
Rating 8 - Good. 11 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 5 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities
Horrible lugar, sucio, roto, la habitación no tenía ni piso, era cemento, y pésima atención, no aceptan pago con tarjeta bancaria.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buena ubicación, cómodo para descansar.

un hotel bien ubicado, en el centro de Tulum. Algo de ruido por los restaurantes que están a un lado, más sin embargo está cómodo si lo que quieres es una habitación privada a precio accesible.
Stayed 1 night in Jan 2022
Verified

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo, fatal!!!!

Pésima atención, ruido toda la noche por el bar abajo, baños una porquería no servía WC, la TV un sólo canal, sucio todo, en general un asco. Nada recomendable. El tipo de recepción un pelele ademas me quería cobrar de más. al final aceptó que se equivocó de mala gana.
Stayed 1 night in Jan 2022
Verified

6/10 Okay

Morgan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was great - the folks who work there were nothing but nice and helpful. However, the room we booked was bare bones, the towels were clean but permanently stained, the shower and bathroom had someone else's stray hairs, and you could hear basically everything happening on the floor. Ultimately, I felt our room was super over priced for what we got ($100 US all in) but it was a Saturday night in Tulum and we booked the same day. If it was $45 instead $85 I wouldn't complain. I just wish I knew because I would've spent the extra $25 to get a much nicer spot.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
El lugar está en buena zona. Es tranquilo. E incluye desayuno.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Jose David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente servicio.

Exelente servicio, cómodo, agradable.
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hostel with amazingly helpful staff

We had a spacious private room with two comfortable double beds. The reception staff made us feel very welcome and helped us plan sightseeing activities. A plentiful breakfast was served on the rooftop terrace. When we arrived we were told that the terrace was booked for an all-night party on the second night of our stay and were offered a refund and help in finding another place. We decided to stay. Even though the thumping bass made our sleep erratic, the staff had been so friendly and appropriate that it just felt like our kids were having a party.
Stayed 2 nights in Jan 2018
Verified

4/10 Poor

Jess

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but very noisy

The best part about this hotel is the location since it’s so close to everything. This also means you won’t get any rest because bars and clubs blast music all night and all morning. The bed was also hard and uncomfortable.
Verified

8/10 Good

ivan

Liked: Staff & service
Tienen cambio de administración, faltan detalles pero seguramente en poco tiempo estará mejor. la terraza es muy buena, falta algo de acomodo. el trato es bueno y amable. saludos..
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Bueno

Bien ubicado pero muy ruidoso. La habitacion limpia y el personal de recepcion muy atento. Nos costo mucho dormir porque es muy ruidoso alrededor y la habitacion estaba a un lado de unos casilleros.
Stayed 1 night in Nov 2017
Verified

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort
mucho ruido por modificaciones dentro del hotel
Stayed 3 nights in Nov 2017
Verified

4/10 Poor

Verified traveler

Disliked: Room comfort

Good staff but no hot water

Staff were great but there was no hot water in the shower
Verified

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
À plus de 60€ la nuit, l'hôtel n'est pas à la hauteur. Murs sales, serviettes de bain trouées (déchirées), un tapis de bain de 30cmx30 découpé dans une vieille serviette. Cuisine commune pas nettoyée (tables pas propres, aliments qui traînent), et, bien sûr, les éternels mal élevés qui discutent sous vos fenêtres jusqu'à 2h30 du matin (mais ça, ce n'est pas la faute de l'hôtel !). Bon accueil et personnel très sympa. Très bon point par contre pour une bonne literie et des lits en 160, une clim qui fonctionne bien et bonne télé. Bref, uniquement pratique parce qu'en plein centre et a 5mn à pied du Terminal ADO.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Buena ubicación.

Todo salió acorde a lo esperado, salvo que no nos cobraron el precio acordado, si se quiere abonar con tarjeta de crédito cobran recargo. No toman el dólar en la cotización oficial. El resto todo bien. Tulum es maravilloso.
Verified

10/10 Excellent

Geo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel en el corazón de Tulum

La atención de su personal es de lo mejor, siempre muy amables y dispuestos a ayudar. Está ubicado en el centro de Tulum, en la avenida principal.
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness

Good value, right in town, no frills

Great location and very reasonable, suitable for young backpackers. The private room with bath was super basic.
Verified

8/10 Good

Kathleen

Liked: Staff & service

Good option for Tulum Pueblo

Great staff, good location. Facilities are pretty basic, but that's ok. Price seemed quite high for what we got, but apparently Tulum has a reputation for expensive accommodation.
Verified

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place with perfect kovatkin to stay

Hotel was nice and staff was great and really helpful! Big plus for that. Room was nice. The only minus was the location of our room was bad, we got the first room from the lobby, so it was really noisy. But we got earblugs! The location of the hotel is really good and they also rent bikes, so it is easy to drive to the beach. There is common kitchen that guests can use. There shoul be more kitchen tools. Beds were good and pillows were great. We stayed at the hotel four nights, so it would have been nice if the sheets and towels would have changed at least once, but they didn't! Altough there was some minus points, we really liked the place. If we ever come back to Tulum we will choose this place!!
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le falta un poco más de limpieza. El personal muy amable y la ubicación excelente, muy cerca de todo.
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort

Decent budget hotel

I thought everything was a decent value for the price, but the water pressure was low and the shower was rather outdated and dingy. Good beds, great private room for 2-3 people. Bikes for rent for a good price, excellent reception staff. Homey ambiance.
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not up to the standards of a regular hotel. It is more like a room in a house. There is no good insulation in the wall. You can hear every noice in the hallway. Yet it charged us as a four star hotel
Verified

6/10 Okay

Helena

Liked: Cleanliness, staff & service

Simple but clean

It was fine for a night. Noisy hallway, no windows towards the street, but the room was clean. Our friend had booked the room on Expedia and we expected an easy check-in. Well, they required a credit card from a person at check-in. They apparently did not charge the credit card at the online booking and we ended up having to pay the room at check-in. Our friend was very disappointed about that. It was supposed to be a gift for us.
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel right on the main street of Tulum

Entrance way looks questionable but look past that because they are working hard on fixing up the hotel. Rooms are lovely, clean and affordable. There are fridges in the rooms, private bath, air conditioning and tv. There are regular hotel rooms in one side and dorm rooms with clean, new shared baths. Staff are very helpful and friendly. Hotel is on the main street of Tulum with the central square and many restaurants close by. The beach is a 15 minute taxi ride away. We would definitely stay there again.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge och rent

Vi bodde fyra nätter här, vi hade först bara bokat två men vi gillade Tulum såpass mycket att vi förlängde. Rummet är rent och har kylskåp, helkaklat badrum och en helt okej bekväm säng. Det vi saknade i rummet var en byrå eller fler hyllor för kläder och en sänglampa! Det städades varje dag och kändes därför alltid rent. Det ligger i mitten av Tulum, några kvarter (ca 8 min gång) till busstationen och nära de flesta souveniraffärer och restauranger. Colectivon till stranden går två kvarter från hotellet vilket var smidigt.
Verified

6/10 Okay

Magalie

Liked: Cleanliness, staff & service

Hôtel plus que correct mais bruyant

Bon accueil, hôtel bien placé, chambres propres mais bruyant !