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Hotel Casa Santiago Tulum

3.0 star property
Hotel in Tulum with spa services and an outdoor pool

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Photo gallery for Hotel Casa Santiago Tulum

Outdoor pool, sun loungers
Front of property
Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds
Property entrance
Outdoor pool, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

View in a map
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪18 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Place, Jaguar Park
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Suite King with Balcony

Suite King with Balcony | Frette Italian sheets, premium bedding, Select Comfort beds

Suite King with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Family Double Room, 1 Bedroom, Non Smoking, Terrace

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace | Frette Italian sheets, premium bedding, Select Comfort beds

Room, 1 Queen Bed, Terrace

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Tulum

Located in La Veleta within a short walk of Holistika Art Walk, Hotel Casa Santiago Tulum is within a mile (2 km) of Hospital de Tulum. This 6-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Holistika Art Walk - 14 min walk - 0.8 miles
  • Hospital de Tulum - 18 min walk - 1.0 mile
  • Dos Aguas Park - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 7 min drive - 1.8 miles
  • Jaguar Park - 7 min drive - 1.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Delicia - ‬6 min walk
  • ‪El Agavero - ‬6 min walk
  • ‪Guacamole Club - ‬6 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪La Consentida - ‬5 min walk

About this property

Hotel Casa Santiago Tulum

Hotel in Tulum with spa services and an outdoor pool
At Hotel Casa Santiago Tulum, guests have access to an outdoor pool, free WiFi in public areas, and spa services. There's free parking, and an airport shuttle (available 24 hours) for USD 106 per vehicle one-way. Staff members are on hand to provide concierge services, luggage storage, and a safe deposit box at the front desk. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Select Comfort beds sport Frette Italian sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished patios, refrigerators, and free local calls are also available.
Recreational amenities at the hotel include an outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; your host will greet you
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 25 2023 to November 24 2025 (dates subject to change).

Access methods

Host will greet you

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: PayPal.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Frequently asked questions

Is free cancellation available at Hotel Casa Santiago Tulum?

Hotel Casa Santiago Tulum offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see near Hotel Casa Santiago Tulum?

This hotel is situated in La Veleta within a short 11-minute walk of Holistika Art Walk. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Hotel Casa Santiago Tulum?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Casa Santiago Tulum?

Spa services at the hotel include massages.

Does Hotel Casa Santiago Tulum feature a casino on the premises?

No, Hotel Casa Santiago Tulum doesn't have a casino.

Will I find an indoor pool at Hotel Casa Santiago Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel Casa Santiago Tulum?

Couples staying at this hotel will appreciate amenities like a comfy mattress and a rainfall showerhead as well as an outdoor pool.

Are there hot tubs at Hotel Casa Santiago Tulum?

No, there isn't a spa tub at this hotel.

Does Hotel Casa Santiago Tulum have a restaurant with a breakfast menu?

No, Hotel Casa Santiago Tulum doesn't have a restaurant that serves breakfast.

Will Hotel Casa Santiago Tulum allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Casa Santiago Tulum.

Are there connecting rooms at Hotel Casa Santiago Tulum?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Casa Santiago Tulum?

The closest major airport to Hotel Casa Santiago Tulum is Tulum Intl. Airport (TQO), which is 24.3 mi away (43 minutes by car).

Are there rooms with balconies at Hotel Casa Santiago Tulum?

Yes, every guestroom at Hotel Casa Santiago Tulum comes with a furnished patio with some featuring garden or pool views.

Reviews

Hotel Casa Santiago Tulum Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 132 out of 163 reviews
Rating 8 - Good. 24 out of 163 reviews
Rating 6 - Okay. 3 out of 163 reviews
Rating 4 - Poor. 3 out of 163 reviews
Rating 2 - Terrible. 1 out of 163 reviews

Reviews

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great host & room. 20 minutes walk to centro. Within 4 blocks i found massage , tacos, music & rentable scooters

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks!

10/10 Excellent

Dena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay!
Stayed 5 nights in Jun 2022

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum.
Stayed 3 nights in May 2022

10/10 Excellent

BELFUG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and casa santiago is a good option to stay in Tulum center.
Stayed 1 night in May 2022

4/10 Poor

Bhavesh

Liked: Cleanliness
Disliked: Staff & service, room comfort

Not great.

We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there.
Stayed 3 nights in Dec 2021

10/10 Excellent

Imara M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel.
Stayed 6 nights in Dec 2021

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam.
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and the property is very clean! We will definitely be back!
Stayed 7 nights in May 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Casa Santiago was great thanks to our staff Nester. Nester was so friendly and so helpful, very attentive and quick to respond. Our stay would not have been what it was without him! Unfortunately we were not told in advance that the complimentary breakfast was cancelled because of COVID so that was a disappointment as we were counting on that to save money. Also there so many mosquitoes in our hotel room. Other than that I would recommend Casa Santiago and would stay there again if Nester is working!
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly with free breakfast. Rooms were clean and comfortable.
Stayed 3 nights in Feb 2021

8/10 Good

Rochelle, Whittier, CA, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice little hideaway and really close to the downtown area. I chose this hotel because it was close to a villa a group of friends were staying at. Martin was very sweet and helpful, the place was very clean, the bed was comfortable and the complimentary breakfast was delicious! The only thing that was uncomfortable was that i could hear every thing in the stairway. I was on the first floor and the stairwell echoed a lot and I'm a light sleeper so i could hear guests coming in and out and most weren't quiet. I'm not sure if it was cause of where my room was located that I could hear everything, but other than that my stay was great!
Stayed 4 nights in Jan 2021

4/10 Poor

kym

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Helpful staff

Hotel situated in residential area. Very small pool! Martin/front desk was extremely helpful and accommodating. Bed was comfortable, but room had an extremely unpleasant sewer odor. Took very long time to get hot water. In my opinion it was far over priced, but we booked last minute over a holiday, so we were thankful to be able to find somewhere to stay.
Stayed 3 nights in Dec 2020

10/10 Excellent

Iván, Texas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super attentive staff, clean and comfy rooms. Bed could be a bit softer, but otherwise a very solid place to stay in.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

Steve, Kutztown, pa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has large rooms with a balcony or patio. It is located in a residential area with some construction going on. This is a great value for your money, the hotel staff is very friendly and accommodating. The court yard has a pool and is very private. I highly recommend this oasis while staying in Tulum.
Stayed 6 nights in Jan 2020

10/10 Excellent

Alexander, New york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Definitely coming back
Stayed 1 night in Jan 2020

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities

Normally a great place to stay

I love this place, I have been here before. I would normally give it an excellent review, but this trip I can't do it. The a/c consistently had problems and wouldn't work properly. The room was so uncomfortable my last two nights there. The hosts are great, Leonardo and Diana do a great job. Although my a/s was serviced and worked properly for an evening, it did malfunction again. Still an awesome property, very clean rooms and bathroom, great service, safe, peaceful. Just had a bad a/c this time. I would definitely come back
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had very friendly and helpful staff. The hotel was also very clean.
Stayed 6 nights in Jul 2019

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute and intimate

They are building a lot (hotels, condos) in the immediate blocks around the hotel so there is not a ton of restaurants/nightlife right now but there will definitely be in the future. We biked during the day into main town or took a taxi in night time for about 30-50 pesos. The hotel itself was beautiful, and we received excellent service and recommendations for things to do and restaurants from the staff.
Stayed 4 nights in Apr 2019

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