Hotels in Trancas

"Arriving at the time announced I had communicated when making a prepaid reservation (11 PM-midnight) was terrible. NO RECEPTIONIST to give us our room while traveling with wife and our three year old daughter. There was only one nightwatch who had no balance on his cell phone to call the manager. Bravely, he tried to help us and open four rooms till finding the one we needed. The first were occupied and I apologize for those we woke up AT MIDNIGHT entering their room!!! The third room had only a KING bed and we needed two queen beds which we found in the FOURTH room. On the other hand, the location is fantastic and my daughter had a great time feeling like a queen and making friends from all over the world. I really hope that the management learn from this experience. My suggestion is that the receptionist should STAY and NEVER leave before his/her replacement arrives. That is just COMMON sense. Location was good, restaurant staff was amazing, and food was good and very affordable. Finally, if you have NOT visited Guanajuato before, you will fall in love with this hotel and the medieval feeling of this well maintained treasure. If you are here, visit also nearby San Miguel de Allende and for lunch nothing better than the restaurant in the magnificent Public Library. Unbelievable art produced by under 20 year old artists!"

"One of the biggest hotels in Guanajuato. We liked: - Convinient location - Quite room We didn't like: - breakfast is terrible - Rooms need some maintenance - Carpets outside the room are really dirty - They say the pool is being warmed but it isn't "

"Great place to stay at. Amazing staff!"