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Pros: beautiful old castle....stunning to look at. Thats all. Cons: bad food, pool freezing ( and weirdly no steps to descend into pool), only 4 chairs at the pool with no towels , and maintenance doesn't seem to clean too well as there were 3 half empty coronas around area at noon. Rooms are 2 star at best. Toliet doesnt flush, tv is not hd, shower is ridiculous. Linens not so fresh and comfy. Besides that it was great
The place is awesome, the thematic is great, like a castle from the middle age but somehow modern. Not very luxurious, not great service, however it was a good experience. Rooms pretty much as a motel rooms, and in the higher rooms you have to climb the stairs.
No bottled water,no glass,no bathmat in the room. Shower was less than luke warm. Two couples on our trip had showers that broke. Internet not available in the rooms. Rooms less than clean. Really disappointing for the price
When we first arrived for our two night stay we were so excited to be staying in such a unique hotel. We were quickly turned off by the lack of service and poor management. The hotel was I estimate less that 50% occupied yet you'd think the hotel was overbooked because of the non-responsive staff Check in was a fiasco with a poorly trained front desk staff. House cleaning came by at 5:00 in the afternoon to make the beds and clean the room! The restaurant was advertised to be open at 7:30 and you could go in but in reality that's just when the staff arrived and started setting up and you couldn't get anything to eat until 8:30. One waiter for the whole room, yet three managers in attendance - doing nothing to move things along or help out. This could be such a great hotel but it is not...at least until they make major changes in the management and operations.
We enjoyed perfectly prepared chilaquiles and a very nice assorted fruit granola dish. Service was excellent. We'd hoped for cappuccino coffees, but they were not available and we had regular coffee. We'll likely return again.
This is a lovely place, great building, you get the sense of being in a Medieval Castle. However the service gets somewhat medieval as well. Spent New Year’s Eve here... dinner was very bad... food quality was very poor and next day we didn’t even get our room cleaned. Breakfast buffet gets boring as options are basic and don’t change. This place could do with a renewal and improve its service standards. Still enjoyed our visit, but unless they change things we might not come back.
I spent a few hours here, only visiting the grounds and buildings. From the outside, a beautiful hotel, restaurant, swimming pool, chapel, and ballroom with view of town. The place inside however looked very tattered and faded. My visit was on a Sunday morning and I only saw two guests while I was there for one hour and only three cars in the parking lot. Sad to see such a beautiful place go to waste. No one approached me about being just a visitor.
Stayed there for two nights on October 24th and 25th, and if I could give it zero stars I would not hesitate. I don't normally write reviews but just wanted to let other future guests to stay away. Room smelled like urine, and sewer for the two nights. I tried connecting to internet and called the front desk for password. Quote" Oh the internet signal does not reach that room. Who doesn't have internet these days. Maybe there were getting ready for Halloween since all the mirrors were crooked. The couch was all frayed, as was the cover sheet on the bed. The shower doors were broken and the shower floors were not clean as you can tell by the yellowish color on the floor where guests are more apt to stand when showering. The towels had holes in them, and black spots that were probably old mascara stains. Still has old style tube TV's. I guess my tip should have been why isn't this place full especially during the Cervantino Festival. I know why now, because it was almost deserted during my stay.. Don't let the looks on the outside deceive you into spending your hard earned vacation monies here. Walked into the room and thought I had walked back in time. Don't stay here please!!!!! Por favor no se queden en este hotel que las habitaciones apestan a aguas negras y no cuenta con internet en mi cuarto. Pero eso no me advertieron antes de entrar a la habitacion. Las toallas tiene manchas negras y oyos en la mayor parte de ellas. El sofa y la sobre cama estan tan viejas que parecen de otra epoca. Lamentable no es un lugar apto para pasar un tiempo romantico. Busquen por otro lado. Mi primera impresion fue cuando alquile una habitacion durante el Festival Cervantino y habia muchas habitaciones disponibles. Me soprendio que no estaba todo lleno y ahora que me acquerdo casi estaba vacio por que nunca vi muchos otros huespedes. Si se pudiera dar "0" estrellas o menos lo haria. Hay muchos lugares mucho mucho mejor que este. La fachada por afuera da otra impresion de lo que los espera en su habitacion.
So to be clear: we had a wonderful visit to Guanajuato, the wedding in the historic local church was beautiful, the receptions in the old abandoned mines were fun and memorable. And as this is a very large hotel, I can see that it made sense for all of us to be quartered here. But the hotel itself is a joke. Most important, big problems with its plumbing. Many rooms including the one where we sadly had to spend our first night, are so filled with stench that you need a gas mask to sleep - it's like sleeping in a stinking latrine. Upon our request they moved us and we later learned that several other guests had experienced the same, so this is a known but not fixed issue. In the new room, the shower consisted of a weak dribble of lukewarm water - again, upon speaking with other guests, this was typical for the other rooms too. We did not encounter a single person on the entire staff who spoke even a word of English, a problem if you are catering to tourists. Upon departing we were charged for an extra day which thankfully we noticed, almost missed our flight trying to get it sorted, and instead of having the amount returned to our credit card, were handed a sheaf of pesos which we no longer had any use for. The breakfast is OK, although the service is nonexistent. Other meals should be avoided. Lastly, this is no place for elderly or in any way mobility impaired persons, steep staircases everywhere.
I wanted to stay in this hotel since I was a little girl and saw that beautiful castle construction. I finally stayed there (20 years later) and I wasn’t disappointed with the decoration and service (which was quite nice), but the rooms are looking a little old and probably needs refurbishment, also, it needs more outlets. Other than that, I truly enjoyed my stay.
Alley of the Kiss is within a mile (2 km) of Hotel Castillo Santa Cecilia, and other popular sites like Juarez Theater are within a couple of miles (3 km). This 100-room, 3.5-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including El Comedor Real, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
All 100 air-conditioned rooms feature phones and desks. Guests can expect free WiFi and TVs with cable channels. Rooms also include free toiletries.
Guests of Hotel Castillo Santa Cecilia enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 700 per vehicle roundtrip. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this historic hotel include a garden and wedding services.