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Recent guest reviews

DIREO was amazing. His was my original contact person and he was also there when we checked in. Always friendly, professional and highly accommodating. Excellent location relative to food choices and hospital. Our niece has a rare cancer and was in Toronto for her first consultation with the oncologist. Your hotel provided a safe and comfortable respit for her with every amenity that we needed. ALL staff were equally helpful. Thank you so much!

We couldn't find a parking-lot entrance because of darkness at late check-in. A hotel staff at that time said parking a car at background the hotel for free. But When We check-out tomorrow moning, We paid 14.75$ suddenly because of different staff's unkindness different word next morning.

Very centrally located close to the university. Clean and comfortable rooms with very nice staff. Refrigerator, microwave, and a Keurig is in the room. There was a lot of construction going on in the streets around the area but it's not like the hotel has any influence on that. All in all I was very happy with the hotel.

They had essentially everything that I could have needed at my fingertips with great service. What's not to love? I paid around 150 a night, which was a steal relative to all the other hotels downtown. The location is in a more up-and-coming university area on Yonge, so maybe not the ideal location for a family, but fantastic for a traveler.

The hotel was excellent in location and price wise. However, the room I was staying had a very noisy heater fan. It made me wake up in the middle of night 2~3 times. Finally, I turned it off. Luckily, it was not that cold night.

Small points, only two hangers in closet, incorrect time on clock radio. Unattended front desk on arrival.

This hotel was conveniently located with super nice staff who let me check out an hour later when a health situation arose in the morning. The parking is nearby, and the room was perfect. A great stay in Toronto! Would definitely go back.

Not just is the hotel a nicely appointed place, but the staff was overwhelmingly helpful with getting us dinner reservations, and some site-seeing suggestions during our brief 24-hour stay in Toronto. With nice amenities like free parking, a welcome basket with little goodies, and nicely appointed rooms, it was nice to not be nickled-and dimed as is the case with most hotels these days.

Excellent location, clean room, and friendly, helpful staff.

26 Gerrard Street East Toronto ON

Hotel highlights

  • Walking distance to PATH Underground Shopping Mall and Yonge-Dundas Square
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown Toronto, The Saint James Hotel, Ascend Hotel Collection is within a 5-minute walk of PATH Underground Shopping Mall and within 15 minutes of other popular attractions like Yonge-Dundas Square. This 36-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.


Dining

Free on-the-go breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

The Saint James Hotel, Ascend Hotel Collection's 36 soundproofed rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At The Saint James Hotel, Ascend Hotel Collection, guests have access to free WiFi in public areas, coffee in a common area, and free newspapers. Self parking is available for CAD 25 per day. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. This hotel also has laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed with Sofabed, Non Smoking

1 King Bed | Sleeps 4

Standard Room (Room Type determined at check in)

1 Twin Bed | Sleeps 2

Guest reviews for The Saint James Hotel, Ascend Hotel Collection

Everyone (3) Couples (3) Business (2) Family (1)
5
Family

DIREO was amazing. His was my original contact person and he was also there when we checked in. Always friendly, professional and highly accommodating. Excellent location relative to food choices and hospital. Our niece has a rare cancer and was in Toronto for her first consultation with the oncologist. Your hotel provided a safe and comfortable respit for her with every amenity that we needed. ALL staff were equally helpful. Thank you so much!

By on Jan 11, 2020

Review comment responded on Jan 13, 2020

Thank you so much for the lovely comments. I have shared your kind words with Dario. He is the newest member of the team and definitely a great asset. We are glad you enjoyed the central location and comfort of the hotel. We hope to warmly welcome you back the next time you're in Toronto. Sincerely, General Manager

2

don't believe staff's word & record a staff's word

Everyone

We couldn't find a parking-lot entrance because of darkness at late check-in. A hotel staff at that time said parking a car at background the hotel for free. But When We check-out tomorrow moning, We paid 14.75$ suddenly because of different staff's unkindness different word next morning.

By on Oct 6, 2017

Review comment responded on Oct 16, 2017

Thank you for taking the time to post a review following your recent stay. On behalf of the entire team, I would like to apologize for the different information you received on the parking and the inconvenience this caused. Thank you for bringing this to my attention. We hope to see you again. Sincerely, General Manager

5

nice hotel close to the university.

Everyone

Very centrally located close to the university. Clean and comfortable rooms with very nice staff. Refrigerator, microwave, and a Keurig is in the room. There was a lot of construction going on in the streets around the area but it's not like the hotel has any influence on that. All in all I was very happy with the hotel.

By , from NY, USA on May 1, 2016

Review comment responded on May 7, 2016

Thank you for taking the time to post a review on your recent stay at the Saint James Hotel. We appreciate your positive feedback. I am happy to hear that your stay was a great one! We hope to see you again soon. Sincerely, General Manager

5

absolutely fantastic for the price

Business

They had essentially everything that I could have needed at my fingertips with great service. What's not to love? I paid around 150 a night, which was a steal relative to all the other hotels downtown. The location is in a more up-and-coming university area on Yonge, so maybe not the ideal location for a family, but fantastic for a traveler.

By on Nov 6, 2015

4

excellent except a very noisy heater fan

Business

The hotel was excellent in location and price wise. However, the room I was staying had a very noisy heater fan. It made me wake up in the middle of night 2~3 times. Finally, I turned it off. Luckily, it was not that cold night.

By on Nov 5, 2015

4

trip

Couples

Small points, only two hangers in closet, incorrect time on clock radio. Unattended front desk on arrival.

By on Oct 29, 2015

5

quick weekend getaway

Couples

This hotel was conveniently located with super nice staff who let me check out an hour later when a health situation arose in the morning. The parking is nearby, and the room was perfect. A great stay in Toronto! Would definitely go back.

By on Aug 28, 2015

5

great accomodations and service

Couples

Not just is the hotel a nicely appointed place, but the staff was overwhelmingly helpful with getting us dinner reservations, and some site-seeing suggestions during our brief 24-hour stay in Toronto. With nice amenities like free parking, a welcome basket with little goodies, and nicely appointed rooms, it was nice to not be nickled-and dimed as is the case with most hotels these days.

By on Jun 20, 2015

5
Everyone

Excellent location, clean room, and friendly, helpful staff.

By on Feb 20, 2019

Review comment responded on Feb 21, 2019

Thank you for the perfect score. We really appreciate the fantastic comments on the location of the hotel and great staff service you received. We hope to have the pleasure of welcoming you back the next time you visit Toronto. Sincerely, General Manager

The Saint James Hotel, Ascend Hotel Collection

26 Gerrard Street East, Toronto, ON M5B1G3
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