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Recent guest reviews

The hotel is beautiful! The beds felt like you were sleeping on clouds. The staff was very welcoming and helpful. My two boys were greeted with activity books and a prize after completing books. This made them feel special. My husband and I were celebrating our 19 th anniversary so the hotel had cookies, chocolates and a nice card wishing us a happy anniversary. The swimming pool overlooked the CN tower. Our hotel suite was a nice size with two restrooms, bedroom, hallway, living room with sofa bed. It proved to be a 5 star hotel.

Nice hotel in city close to attractions and sightseeing

The Hotel Management is poor. Smelly rooms and suites. everyone has a rude character from the valet to the front desk to the terrible so called Italian fine dining restaurant. Terrible experience.

We experienced not the Ritz quality but one star hotel stay. Dusty, smelly experiences all over our stay. Bad quality food among the outlets.

Terrible bad experience with the Italian restaurant, very pricey. Rude Hotel Manager who was rude to us and asked us to leave the hotel. The staff from the Hotel manager to the front desk they expect you to tip them. We had to tip them over 450 Canadian Dollar.

Terrible experience at the Hotel. rude staff. Given us smelly suite. The team are not pleasant and very stressed. given us the terrible bad energy. We left after the payment. The hotel management did nothing after we complained.

Very. Nice. Good location. Friendly staff. We could walk around. Tall ceiling on the lobby

It's exactly what one expects from a Ritz-Carlton.

This hotel is what luxury is all about. Great service, great food and drinks

Excellent hotel, great staff, extremely friendly, curteous and helpful with everything. Immaculate public facilities, immaculate bedroom with outstanding views of the city CN Tower and lake.

We enjoyed our stay and the superb attention by friendly staff

From the moment we stepped out of the van we were treated like royalty. The room was meticulous and the staff was outstanding. The concierge gave us great recommendations for unique places to eat that were not as touristy. The location is right in the heart of the entertainment district, easily within walking distance to theaters, shops, eateries, etc. Should we be able to book this hotel at a similarly discounted rate we'd do it again in a heartbeat.

Doesn't get better than the Toronto Ritz-Carlton. The hotel is new and beautiful upon arrival. We were greeted by a great staff. Everyone was very pleasant. Our room was ready upon arrival, fully stocked with a mini bar, coffeee machine with coffee and unlimited bottled water. I requested a room on a high floor and was given a choice of floors. There was a perfect view of the CN Tower which my son loved to watch particularly in the evening. The hotel is centrally located near restaurants and shopping as well as easy convenience to the PATH. Could have given more towels in the room, for a family of three, we were only given three towels. Constantly had to ask for more toiletries. The room was extremely comfortable with two queen beds and beautifully furnished. Very warm decor. The pool and spa were beautiful and easily accessible with swimming supplies for children. State-of-the-art equipment in the gym and the gym is open 24 hours. The coolest thing about the room was the television inside the bathroom mirror. I am very particular when it comes to hotels, however, I cannot complain about this one. Only issue was the towel situation. If you are looking for a five star hotel, look no further. Stay at the Ritz!

We have stayed at several Ritz-Carlton locations worldwide and this hotel is not the exception to what you'd expect. The hotel is brand new and the staff is as always friendly and top notch. It's located right in the middle of downtown and close to the CN Tower as well as premium restaurants and shops. We had lunch at the hotel's DEQ Lounge and the food was good, but not the best value. Overall a great stay there and would definitely come back!

I stay at a lot of Ritz Carltons and this was one of the nicest! Never been to a bad one but everything here, particularly the room and the public art was spectacular! I would not stay anywhere else. I don't think it is a great value, but they never are.

Definitely coming back for the next film festival.

181 Wellington St W Toronto ON

Hotel highlights

  • Steps from Metro Toronto Convention Centre and Princess of Wales Theatre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Toronto Entertainment District, The Ritz-Carlton, Toronto is within a 10-minute walk of popular sights such as CN Tower and Ripley's Aquarium of Canada. This 263-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour health club.


Dining

Enjoy dining at one of 2 onsite restaurants including TOCA, which specializes in Italian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee weekdays from 6:30 AM to 11:00 AM.


Rooms

The Ritz-Carlton, Toronto's 263 rooms are soundproofed and provide iPod docks, refrigerators, and minibars. LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

The Ritz-Carlton, Toronto features a full-service spa, an indoor pool, and a 24-hour health club. Parking is available for CAD 40 per day (CAD 50 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Deluxe Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Deluxe Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom, City View, Corner

1 King Bed | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Guest reviews for The Ritz-Carlton, Toronto

Everyone (7) Couples (4) Business (3) Family (3)
5
Everyone

By on Jul 30, 2019

Review comment responded on Jul 31, 2019

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your stay at our property and look forward to welcoming you back again soon.

5
Family with small children

The hotel is beautiful! The beds felt like you were sleeping on clouds. The staff was very welcoming and helpful. My two boys were greeted with activity books and a prize after completing books. This made them feel special. My husband and I were celebrating our 19 th anniversary so the hotel had cookies, chocolates and a nice card wishing us a happy anniversary. The swimming pool overlooked the CN tower. Our hotel suite was a nice size with two restrooms, bedroom, hallway, living room with sofa bed. It proved to be a 5 star hotel.

By on Jul 30, 2019

Review comment responded on Jul 30, 2019

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to hear that you enjoyed your 19th Anniversary at our hotel, and that your children had a fantastic time. We look forward to welcoming you back again soon.

5
Everyone

By on May 25, 2019

Review comment responded on May 28, 2019

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are delighted to see that you enjoyed your stay with us and we hope to welcome you back again in the near future. Warm regards, Mimi

4
Everyone

Nice hotel in city close to attractions and sightseeing

By on Aug 21, 2018

Review comment responded on Aug 22, 2018

Thank you for choosing to stay at The Ritz-Carlton, Toronto. We are happy to hear that you enjoyed your stay with us and the central location of the hotel. We hope to see you again when you are back in Toronto. Warm regards, Mimi

1

unprofessional staff - lack of service

Everyone

The Hotel Management is poor. Smelly rooms and suites. everyone has a rude character from the valet to the front desk to the terrible so called Italian fine dining restaurant. Terrible experience.

By , from US on Nov 26, 2016

1

no customer service - rude front desk

Everyone

We experienced not the Ritz quality but one star hotel stay. Dusty, smelly experiences all over our stay. Bad quality food among the outlets.

By on Nov 21, 2016

1

poor service and rude hotel manager

Everyone

Terrible bad experience with the Italian restaurant, very pricey. Rude Hotel Manager who was rude to us and asked us to leave the hotel. The staff from the Hotel manager to the front desk they expect you to tip them. We had to tip them over 450 Canadian Dollar.

By on Nov 20, 2016

1

poor service - rude staff - not recommended.

Everyone

Terrible experience at the Hotel. rude staff. Given us smelly suite. The team are not pleasant and very stressed. given us the terrible bad energy. We left after the payment. The hotel management did nothing after we complained.

By , from New York on Nov 20, 2016

4

nice week end get away

Business

Very. Nice. Good location. Friendly staff. We could walk around. Tall ceiling on the lobby

By on Nov 27, 2014

4

excellent for business travel

Business

It's exactly what one expects from a Ritz-Carlton.

By on Jul 16, 2014

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