Deluxe Room
from $419
The Ritz-Carlton, Toronto
5.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 14 reviews
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Recent guest reviews
The Hotel Management is poor. Smelly rooms and suites. everyone has a rude character from the valet to the front desk to the terrible so called Italian fine dining restaurant. Terrible experience.
We experienced not the Ritz quality but one star hotel stay. Dusty, smelly experiences all over our stay. Bad quality food among the outlets.
Terrible bad experience with the Italian restaurant, very pricey. Rude Hotel Manager who was rude to us and asked us to leave the hotel. The staff from the Hotel manager to the front desk they expect you to tip them. We had to tip them over 450 Canadian Dollar.
Terrible experience at the Hotel. rude staff. Given us smelly suite. The team are not pleasant and very stressed. given us the terrible bad energy. We left after the payment. The hotel management did nothing after we complained.
Very. Nice. Good location. Friendly staff. We could walk around. Tall ceiling on the lobby
It's exactly what one expects from a Ritz-Carlton.
This hotel is what luxury is all about. Great service, great food and drinks
Excellent hotel, great staff, extremely friendly, curteous and helpful with everything. Immaculate public facilities, immaculate bedroom with outstanding views of the city CN Tower and lake.
We enjoyed our stay and the superb attention by friendly staff
From the moment we stepped out of the van we were treated like royalty. The room was meticulous and the staff was outstanding. The concierge gave us great recommendations for unique places to eat that were not as touristy. The location is right in the heart of the entertainment district, easily within walking distance to theaters, shops, eateries, etc. Should we be able to book this hotel at a similarly discounted rate we'd do it again in a heartbeat.
Doesn't get better than the Toronto Ritz-Carlton. The hotel is new and beautiful upon arrival. We were greeted by a great staff. Everyone was very pleasant. Our room was ready upon arrival, fully stocked with a mini bar, coffeee machine with coffee and unlimited bottled water. I requested a room on a high floor and was given a choice of floors. There was a perfect view of the CN Tower which my son loved to watch particularly in the evening. The hotel is centrally located near restaurants and shopping as well as easy convenience to the PATH. Could have given more towels in the room, for a family of three, we were only given three towels. Constantly had to ask for more toiletries. The room was extremely comfortable with two queen beds and beautifully furnished. Very warm decor. The pool and spa were beautiful and easily accessible with swimming supplies for children. State-of-the-art equipment in the gym and the gym is open 24 hours. The coolest thing about the room was the television inside the bathroom mirror. I am very particular when it comes to hotels, however, I cannot complain about this one. Only issue was the towel situation. If you are looking for a five star hotel, look no further. Stay at the Ritz!
We have stayed at several Ritz-Carlton locations worldwide and this hotel is not the exception to what you'd expect. The hotel is brand new and the staff is as always friendly and top notch. It's located right in the middle of downtown and close to the CN Tower as well as premium restaurants and shops. We had lunch at the hotel's DEQ Lounge and the food was good, but not the best value. Overall a great stay there and would definitely come back!
I stay at a lot of Ritz Carltons and this was one of the nicest! Never been to a bad one but everything here, particularly the room and the public art was spectacular! I would not stay anywhere else. I don't think it is a great value, but they never are.
Definitely coming back for the next film festival.
Guest reviews for The Ritz-Carlton
unprofessional staff - lack of service
Everyone
The Hotel Management is poor. Smelly rooms and suites. everyone has a rude character from the valet to the front desk to the terrible so called Italian fine dining restaurant. Terrible experience.
no customer service - rude front desk
Everyone
We experienced not the Ritz quality but one star hotel stay. Dusty, smelly experiences all over our stay. Bad quality food among the outlets.
poor service and rude hotel manager
Everyone
Terrible bad experience with the Italian restaurant, very pricey. Rude Hotel Manager who was rude to us and asked us to leave the hotel. The staff from the Hotel manager to the front desk they expect you to tip them. We had to tip them over 450 Canadian Dollar.
poor service - rude staff - not recommended.
Everyone
Terrible experience at the Hotel. rude staff. Given us smelly suite. The team are not pleasant and very stressed. given us the terrible bad energy. We left after the payment. The hotel management did nothing after we complained.
nice week end get away
BusinessTravelers
Very. Nice. Good location. Friendly staff. We could walk around. Tall ceiling on the lobby
excellent for business travel
BusinessTravelers
It's exactly what one expects from a Ritz-Carlton.
great weekend getaway
Families
This hotel is what luxury is all about. Great service, great food and drinks
ritz carlton
Couples
Excellent hotel, great staff, extremely friendly, curteous and helpful with everything. Immaculate public facilities, immaculate bedroom with outstanding views of the city CN Tower and lake.
great place to relax
Couples
We enjoyed our stay and the superb attention by friendly staff
great weekend getaway
Couples
From the moment we stepped out of the van we were treated like royalty. The room was meticulous and the staff was outstanding. The concierge gave us great recommendations for unique places to eat that were not as touristy. The location is right in the heart of the entertainment district, easily within walking distance to theaters, shops, eateries, etc. Should we be able to book this hotel at a similarly discounted rate we'd do it again in a heartbeat.
