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Hotel JAL City Tokyo Toyosu

4.0 star property

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[Upper Floor] Moderate Queen Plus Room - Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets
Exterior
Restaurant
In-room safe, blackout drapes, free WiFi, bed sheets
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry

Explore the area

View in a map
6-4-20 Toyosu, Koto-ku, Tokyo, Tokyo, 135-0061
  • Place, teamLab Planets TOKYO
    ‪5 min walk‬
  • Place, Toyosu PIT
    ‪6 min walk‬
  • Place, Toyosu Market
    ‪8 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for [Regular Floor] Deluxe Twin Room for 3 People - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Regular Floor] Deluxe Twin Room for 3 People - Non-Smoking

8.0 out of 10
Very good
(13 reviews)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 3 Large Twin Beds

View all photos for [Upper Floor] Deluxe Twin Plus Room for 3 People - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Upper Floor] Deluxe Twin Plus Room for 3 People - Non-Smoking

  • City view
  • 1 bedroom
  • Sleeps 6
  • 3 Large Twin Beds

View all photos for [Regular Floor] Deluxe Twin Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Regular Floor] Deluxe Twin Room - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [Upper Floor] Deluxe Twin Plus Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Upper Floor] Deluxe Twin Plus Room - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [Regular Floor] Moderate Queen Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Regular Floor] Moderate Queen Room - Non-Smoking

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for [Upper Floor] Moderate Queen Plus Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Upper Floor] Moderate Queen Plus Room - Non-Smoking

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for [Regular Floor] Moderate Twin Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Regular Floor] Moderate Twin Room - Non-Smoking

9.4 out of 10
Exceptional
(24 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [Upper Floor] Moderate Twin Plus Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Upper Floor] Moderate Twin Plus Room - Non-Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Regular Floor] Superior Queen Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Regular Floor] Superior Queen Room - Non-Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for [Upper Floor] Superior Queen Plus Room - Non-Smoking

[Upper Floor] Superior Queen Plus Room - Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

[Upper Floor] Superior Queen Plus Room - Non-Smoking

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for [Regular Floor] Superior Twin Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Regular Floor] Superior Twin Room - Non-Smoking

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [Upper Floor] Superior Twin Plus Room - Non-Smoking

[Upper Floor] Superior Twin Plus Room - Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

[Upper Floor] Superior Twin Plus Room - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Run of House[4PM Check in - 10AM Check out] (Single Use), Non Smoking (Assign at Check-in)

In-room safe, blackout drapes, free WiFi, bed sheets

Run of House[4PM Check in - 10AM Check out] (Single Use), Non Smoking (Assign at Check-in)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Run of House[4PM Check in - 10AM Check out] (2 People Use), Non Smoking (Assign at Check-in)

In-room safe, blackout drapes, free WiFi, bed sheets

Run of House[4PM Check in - 10AM Check out] (2 People Use), Non Smoking (Assign at Check-in)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Sofa Bed

View all photos for Moderate Queen Room, No Room Cleaning, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Moderate Queen Room, No Room Cleaning, Non Smoking

  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Connecting Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Connecting Room - Non-Smoking

  • 258 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for [Upper Floor] Connecting Plus Room - Non-Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

[Upper Floor] Connecting Plus Room - Non-Smoking

  • 258 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Run of House, No Room cleaning, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Run of House, No Room cleaning, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Moderate Twin Room, No Room cleaning, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Moderate Twin Room, No Room cleaning, Non Smoking

  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

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About the neighborhood

Tokyo

Located in Koto, Hotel JAL City Tokyo Toyosu is within a 5-minute walk of popular attractions such as teamLab Planets TOKYO and Toyosu PIT. This 330-room, 4-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and express check-in. Centrally located in Tokyo, the hotel is connected to a rail/subway station and also a short walk from Ariake Arena and Toyosu Market.

What's nearby

  • teamLab Planets TOKYO - 5 min walk - 0.3 miles
  • Toyosu PIT - 6 min walk - 0.4 miles
  • Toyosu Market - 8 min walk - 0.4 miles
  • Urban Dock LaLaport Toyosu - 14 min walk - 0.8 miles
  • Tokyo Garden Theater - 15 min walk - 0.8 miles

Getting around

  • Kokusai-tenjijo Station - 2 min drive
  • Shijo-mae Station - 4 min walk
  • Haneda Airport (HND) - 28 min drive

Restaurants

  • ‪Vegan Ramen UZU Tokyo - ‬5 min walk
  • ‪grow nest - ‬5 min walk
  • ‪Sachi - ‬4 min walk
  • ‪汐待茶寮 - ‬1 min walk
  • ‪大和寿司 - ‬5 min walk

About this property

Hotel JAL City Tokyo Toyosu

At Hotel JAL City Tokyo Toyosu, guests have access to free WiFi in public areas, microwave in a common area, and express check-in. Self parking is available for JPY 1500 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include express check-out, an ATM, and a convenience store.
43-inch LCD TVs come with digital channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, safes, and toothbrushes and toothpaste are other standard amenities. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (JPY 1,500 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: JPY 2,400 for adults and JPY 1,200 for children
  • A restaurant

Restaurants on site

  • 汐待茶寮

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Handrails in hallways
  • Lever door handles
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • 17 floors
  • Double-glazed windows
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Heating
  • LED lighting
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2400 for adults and JPY 1200 for children
  • Covered self parking fee: JPY 1500 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean & Safe Stay (Okura Nikko Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Clean & Safe Stay (Okura Nikko Hotels).

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Frequently asked questions

Are free cancellation options available at Hotel JAL City Tokyo Toyosu?

Hotel JAL City Tokyo Toyosu offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel JAL City Tokyo Toyosu?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Hotel JAL City Tokyo Toyosu on Apr 29, 2026 start from $152, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel JAL City Tokyo Toyosu?

This hotel is situated in Koto within a short 11-minute walk of Tokyo Bay and also 13 minutes on foot from Toyosu Market. You'll also find Tokyo Imperial Palace and Tokyo Tower within a short drive.

Is there parking available at Hotel JAL City Tokyo Toyosu?

Yes, covered parking is offered for JPY 1,500 per day. Though parking is available on request, wheelchair-accessible parking and bicycle parking are also available.

Does Hotel JAL City Tokyo Toyosu have a casino at the property?

No, Hotel JAL City Tokyo Toyosu doesn't have a casino.

Will I find an indoor pool at Hotel JAL City Tokyo Toyosu?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel JAL City Tokyo Toyosu?

Couples will appreciate amenities at this hotel, including a rainfall showerhead and Hulu in each guestroom, and some feature river views.

Does Hotel JAL City Tokyo Toyosu have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel JAL City Tokyo Toyosu have a restaurant that serves breakfast?

Yes, Hotel JAL City Tokyo Toyosu serves buffet breakfast for a surcharge each morning at 汐待茶寮.

Does Hotel JAL City Tokyo Toyosu allow pets to stay free of charge?

No, pets aren't allowed at Hotel JAL City Tokyo Toyosu though service animals are welcome.

Does Hotel JAL City Tokyo Toyosu have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel JAL City Tokyo Toyosu?

The closest major airport to Hotel JAL City Tokyo Toyosu is Haneda Airport (HND), which is 9.9 mi away (28 minutes by car).

Are there rooms with balconies at Hotel JAL City Tokyo Toyosu?

No, you won't find guestrooms with balconies at Hotel JAL City Tokyo Toyosu.

Hotel JAL City Tokyo Toyosu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 648 out of 975 reviews
Rating 8 - Good. 243 out of 975 reviews
Rating 6 - Okay. 42 out of 975 reviews
Rating 4 - Poor. 30 out of 975 reviews
Rating 2 - Terrible. 12 out of 975 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Hanbing

Stayed 5 nights in Dec 2025

10/10 Excellent

Koichi, Farmington Hills

Stayed 2 nights in Dec 2025

10/10 Excellent

Jun

Stayed 4 nights in Dec 2025

10/10 Excellent

Polrat

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and very convenient to go around the area
Stayed 2 nights in Dec 2025

10/10 Excellent

thien

Stayed 7 nights in Nov 2025

10/10 Excellent

Peter

Stayed 1 night in Dec 2025

10/10 Excellent

Leonard

Liked: Cleanliness, amenities, property conditions & facilities
Staff and stupendous and extremely knowledgeable! food was clean and I had a very beautiful view of the city.
Stayed 6 nights in Nov 2025

10/10 Excellent

Zohreh

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very comfortable, loved the pj's and pillow selection
Stayed 2 nights in Nov 2025

8/10 Good

Brian Atsuko

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great 2-days stay! It’s clean and centrally located to everything which I enjoyed most. We’ll be back again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were fantastic. The room was wonderful. We liked that it was a little far from main areas of Tokyo. We didn't eat at the hotel. The Lawson was very convenient. A great stay
Stayed 2 nights in Nov 2025

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was competent, great location for attending the conference at Big Sight.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ratna

Stayed 3 nights in Nov 2025

10/10 Excellent

Tricia

Liked: Cleanliness, amenities, property conditions & facilities
Roomy, great amenities toiletries, breakfast good, nice toilet very clean
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
The foreign front desk officer was so very friendly and helpful. Couldn’t have been a better welcome. He was very helpful sending baggage to next hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Brenda, Springfield

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room even though it was small, as most Japanese room standards. I was thankful for coffee and tea service in room. Also had a kettle so I could make noodles from the Lawson’s market which is conveniently located downstairs. Also conveniently located between two train stations.
Stayed 6 nights in Oct 2025

10/10 Excellent

Remi

Great location. Attentive and professional staff. Thank you.
Stayed 3 nights in Nov 2025

10/10 Excellent

Katarina, Austin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean room, great amenities, and convenient access to public transportation.
Stayed 9 nights in Nov 2025

10/10 Excellent

Paul, Derwood

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. Close to airport. Close to new Toyosu fish market. Close to Team Lab great 24 hour Lawson on the first floor.
Stayed 1 night in Nov 2025

8/10 Good

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was very good. Staff was very cooperative and courteous. Property location was convenient. Some communication problems as staff had limited english and we have no Japanese. On site restaurant was good but hours were very limited and many tour groups were booked which made easy access difficult.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marilyn, EAST ELMHURST

Liked: Cleanliness
Yes
Stayed 4 nights in Oct 2025

10/10 Excellent

Jacques

Stayed 2 nights in Oct 2025

6/10 Okay

Adam

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel was part of a group stay therefore I did not choose this hotel. I come from a background of hotel management so my opinion here is is that of a professional in the field. Be forewarned, this is a business hotel. I would not recommend it for a family. As a group there were five separate rooms we had of which I did see each. All of which were on the small side, had no closets nor any drawer space for any items. A business hotel. Now for the downside. I used the send message to hotel feature in Expedia to ask a simple question several weeks before I visited. I never got any kind of response. I messaged again in a few days before visiting again with no response. That’s strike one as far as I’m concerned😨 not responding to a guest shows poor customer service. Strike two was my room placement. The elevator shaft was directly opposite the head of my bed. One could not sleep past about 5:30 AM do the elevators rumbling up and down the shaft. Do not take any room with 09 or 15 as these are the ones opposite the elevator shaft. These are the sort of rooms that should go to customers last and certainly not customers who are staying for eight days like I was. Again poor customer service. Strike three after an eight days stay I asked for a simple one hour extension to my checkout time of 11 AM. I was refused. I was told that my Expedia reservation did not extend me any simple courtesies… 😤 I’ll never consider this hotel or any other JAL property again
Stayed 8 nights in Oct 2025

10/10 Excellent

Brian

Stayed 4 nights in Oct 2025

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lyea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient place we always stay to eat sushi at Toyosu Market. Lawson's convenient store attached to the lobby is a great place to get premium treats!
Stayed 1 night in Oct 2025