The hotel’s cleanliness was the dirtiest that I have seen out of the 4 hotels that I stayed at. There was a stain on my blanket but I let it go. But what made me furious was that on the second day out of my 7 day stay, there was a cockroach on the wall. I addressed it immediately to the concierge and all they did was get bug spray. No offering of another room, no compensation, nothing. For a regular bug that’s fair, but for a cockroach, that’s ridiculous.
What made me more furious was that after the concierge who was a male, cleaned the cockroach stain after I killed it, I asked for the spray bottle and he hesitated to give it to me. You won’t give me another room so you can’t even offer me a 10 dollar spray bottle for future cockroach’s? I had to explain and make my case for him to give up the bottle.
My trip to Japan was great, but this hotel left such a bad taste in my mouth that it really upsetted my overall Japan experience.