Very clean rooms, great view, modern style, friendly staff. Would definitely stay here again !
Room was very dirty. The floor was filthy. It looked like the floor had never been cleaned.
I really liked the area. It was super convenient and has a lot of character. The hotel was cozy, comfortable and the staff was very friendly and helpful. I would definitely recommend it and stay again!
Friendly staff very helpful. Small space. Location was very good
Th room was very clean and comfortable, and the shower was lovely! Plenty of vending options downstairs for when you don't feel like finding a 711 for snacks, and super friendly staff. Laundry room could use a second dryer so there isn't a backlog of visitors with wet clothing.
The check in process was okay but I arrived early and the first person wasn’t particularly friendly. She seemed a bit cold but let us store our bags there so we could come back a few hours later. Our room was really small, but it had a loft bed which made it seem more spacious. Lots of amenities such as coffee, tea, tooth brushes, body towel, qtips, organic shampoo, conditioner, body wash, and nightgowns. The location of the hotel was seedy so if you come back, try to take the main roads or take a cab.
The staff at the front desk was awesome! They were always smiling and oh so helpful. In the room the AC blew icebergs and the window shade worked so well blocking out light.
good location, nice place overall. good location, nice place overall.
The receptionists were very friendly and helpful. They were
Great location, 8min walk to most of the train stations. Easy to get around. Close to Golden Gai and Robot Restaurant. Staff is kind and extremely helpful fu. I stayed in a room with a projector, but it never worked, that was a little unfortunate because it was my honeymoon. But they did gift us with chopsticks which were nice.
Great property. Nice and clean and the outside entry is hidden behind a nice little garden. Friendly staff and location in city is nice. Bus station a good walk away from hotel but there’s so much to see that you don’t really notice. Good breakfast and coffee ‘
The hotel was nice & clean, the staff was friendly and very quick & helpful!
Tokyo business hotels can be tiny! Loved the high ceilings and cleanliness. The bathroom is also very clean and modern. There is a glass window for the bathroom with a curtain, but it makes the room feel larger. The walk is a bit far from the Shinjuku JR Station (at least 10 minutes). There is a closer subway station line, but if you're coming in from the airport by train/bus, it will probably be a walk from the JR station.
The staff was not helpful at all. We asked about a few reservations and recommendations and they did not seem to have any clue of what we were requesting. I was absolutely disappointed in their service and expected more. Their provided pocket wifi was not working and instead of bringing another one to the room they asked us to bring it down for them to troubleshoot. They were still unable to troubleshoot it correctly as the problem was with our unit electrical plug
Nice hotel, very quiet even though it was in a busy neighborhood. Rooms are great
Located in Shinjuku, Shinjuku Granbell Hotel is within a 5-minute walk of Samurai Museum and within 15 minutes of other popular attractions like Isetan Department Store Shinjuku. This 485-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace. Centrally located in Tokyo, the hotel is connected to a shopping center and also a short walk from Omoide Yokocho and Shinjuku Gyoen National Garden.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Continental breakfast is offered for a fee each morning from 7 AM to 10:00 AM.
All 485 individually furnished rooms provide iPod docks, refrigerators, and coffee makers. LCD TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and desks. Limited housekeeping is available.
Guests of Shinjuku Granbell Hotel enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. Valet parking is available for JPY 2000 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a terrace, laundry facilities, and a TV in a common area.
Very clean rooms, great view, modern style, friendly staff. Would definitely stay here again !
Room was very dirty. The floor was filthy. It looked like the floor had never been cleaned.
I really liked the area. It was super convenient and has a lot of character. The hotel was cozy, comfortable and the staff was very friendly and helpful. I would definitely recommend it and stay again!
Friendly staff very helpful. Small space. Location was very good
Th room was very clean and comfortable, and the shower was lovely! Plenty of vending options downstairs for when you don't feel like finding a 711 for snacks, and super friendly staff. Laundry room could use a second dryer so there isn't a backlog of visitors with wet clothing.
The check in process was okay but I arrived early and the first person wasn’t particularly friendly. She seemed a bit cold but let us store our bags there so we could come back a few hours later. Our room was really small, but it had a loft bed which made it seem more spacious. Lots of amenities such as coffee, tea, tooth brushes, body towel, qtips, organic shampoo, conditioner, body wash, and nightgowns. The location of the hotel was seedy so if you come back, try to take the main roads or take a cab.
