Staff not helpful with transportation. Property info said Hanedo 17 minutes but actually 43 . Couldn’t turn light off at night.
Very enjoyable stay, liked everything.
They cancelled my booking without notice, literally a day before my trip. I had to scramble and ended up overpaying for a hotel in the same area. No notice, no explanation. I had booked this hotels months in advance. I understand things happen, but please offer some type of explanation or correspondence. Unbelievable
Very clean rooms, great view, modern style, friendly staff. Would definitely stay here again !
Room was very dirty. The floor was filthy. It looked like the floor had never been cleaned.
I really liked the area. It was super convenient and has a lot of character. The hotel was cozy, comfortable and the staff was very friendly and helpful. I would definitely recommend it and stay again!
Friendly staff very helpful. Small space. Location was very good
Th room was very clean and comfortable, and the shower was lovely! Plenty of vending options downstairs for when you don't feel like finding a 711 for snacks, and super friendly staff. Laundry room could use a second dryer so there isn't a backlog of visitors with wet clothing.
The check in process was okay but I arrived early and the first person wasn’t particularly friendly. She seemed a bit cold but let us store our bags there so we could come back a few hours later. Our room was really small, but it had a loft bed which made it seem more spacious. Lots of amenities such as coffee, tea, tooth brushes, body towel, qtips, organic shampoo, conditioner, body wash, and nightgowns. The location of the hotel was seedy so if you come back, try to take the main roads or take a cab.
The staff at the front desk was awesome! They were always smiling and oh so helpful. In the room the AC blew icebergs and the window shade worked so well blocking out light.
good location, nice place overall. good location, nice place overall.
The receptionists were very friendly and helpful. They were
Located in Shinjuku, Shinjuku Granbell Hotel is within a 5-minute walk of Samurai Museum and within 15 minutes of other popular attractions like Isetan Department Store Shinjuku. This 485-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace. It's connected to a shopping center in central Tokyo and also close to Omoide Yokocho and Shinjuku Gyoen National Garden.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 7 AM to 10:00 AM.
32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and safes are also standard.
Guests of Shinjuku Granbell Hotel enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. Self parking is offered for JPY 2000 per night. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a terrace, laundry facilities, and a garden.
Staff not helpful with transportation. Property info said Hanedo 17 minutes but actually 43 . Couldn’t turn light off at night.
Very enjoyable stay, liked everything.
They cancelled my booking without notice, literally a day before my trip. I had to scramble and ended up overpaying for a hotel in the same area. No notice, no explanation. I had booked this hotels months in advance. I understand things happen, but please offer some type of explanation or correspondence. Unbelievable
Very clean rooms, great view, modern style, friendly staff. Would definitely stay here again !
Room was very dirty. The floor was filthy. It looked like the floor had never been cleaned.
I really liked the area. It was super convenient and has a lot of character. The hotel was cozy, comfortable and the staff was very friendly and helpful. I would definitely recommend it and stay again!
Friendly staff very helpful. Small space. Location was very good
Th room was very clean and comfortable, and the shower was lovely! Plenty of vending options downstairs for when you don't feel like finding a 711 for snacks, and super friendly staff. Laundry room could use a second dryer so there isn't a backlog of visitors with wet clothing.
