Shinjuku Granbell Hotel

The hotel was nice & clean, the staff was friendly and very quick & helpful!

Tokyo business hotels can be tiny! Loved the high ceilings and cleanliness. The bathroom is also very clean and modern. There is a glass window for the bathroom with a curtain, but it makes the room feel larger. The walk is a bit far from the Shinjuku JR Station (at least 10 minutes). There is a closer subway station line, but if you're coming in from the airport by train/bus, it will probably be a walk from the JR station.

The staff was not helpful at all. We asked about a few reservations and recommendations and they did not seem to have any clue of what we were requesting. I was absolutely disappointed in their service and expected more. Their provided pocket wifi was not working and instead of bringing another one to the room they asked us to bring it down for them to troubleshoot. They were still unable to troubleshoot it correctly as the problem was with our unit electrical plug

Nice hotel, very quiet even though it was in a busy neighborhood. Rooms are great

The staff is very supportive at check-in. Spoken Englisg is not perfect but it was okay to communicate with no barrier. May be needed to improve. Economic room I stayed very small staying in Big guys. Location from JR Shinjuku station is walkable but You need more energy to journey to the other place in Tokyo. The hotel itself is very quite however you may understand its bar cultures around hotel specially early in the morning. Not clean streets as you expect in the Japan.

This was a truely disappointing experience. My husband and I are traveling around Asia and we decided to pay a little more for what we thought would be a nice hotel at this stop and let me tell you, THIS IS NOT. This is an example of the pictures looking really great and then when you get there it is way off. It almost feels like they are going out of business or they are cutting cost at the expensive and experience of the hotel guest. We read that WiFi wasn’t great in the rooms but good in the club lounge, so we could deal with that and we’d upgrade our room that allowed us access to the club lounge and if it was bad then we’d have no problem going there. Well now the hotel tells you that the WiFi is down, which it is not it is just that bad that they’d rather say it wasn’t working and from what we gathered they have no plans on fixing it or do they care that you’re from another country and are dependening on WiFi. Also, anytime we asked for something for the room they had us go down stairs and get it. I mean we upgraded and paid close to $300 a night and WOW this place is a joke. We called for ice at 11:30pm and they asked for us to come get it. We are in our PJ’s relaxing and they want us to go get it. I would expect this at another type of hotel and would have no problem but not one that we paid what we did to stay here. There is no turn down service or cleaning of any kind of rooms after 2pm. Just look elsewhere, there are loads of places around Shinjuku.

Nice hotel, kind of a trek from Shinjuku station (I don't know why 15 minutes felt so far), but it's really close to tons of restaurants and bars in the area. Honestly, walking through the area was strange - lots of 'love hotels' right next door, but this hotel was solid. Great rooftop bar with views (and no cover if you stay there). The room was large for Japan standards. Downside is that for such a large hotel, their WiFi had real issues. They even warn people when you check in that they have WiFi issues. Basically, if you weren't using it pre 8AM, you aren't going to be checking emails. I mean, it's vacation so it wasn't too big of a deal...but, slightly inconvenient since we had to google things.

Nice hotel: cozy and comfortable, close to Tokyo Metro and JR line. Sophisticated and attractive. The ONLY down side were the limited places to hang your hand washing.

Good location. And I love the interior of the hotel. Quaint. The only thing is, the wiki signal was really weak. O

Located in the red light district first of all. The area is gross and smelly. The room that was given to us looks nothing like the picture they put online! Horrible. We had our reservations for 3 nights but only stayed for 1. Left to a much nicer hotel in Shibuya.

Great hotel, very clean and well organized! Would def recommend again. It also had a very helpful front desk staff.

Conviently located in a touristy area. The bar is awesome- great views and drinks.

Smooth easy check in with very knowledgeable staff . Room was small but expected when I booked. Excellent housekeeping and very friendly and knowledgeable staff member. Would definitely stay again and recommend to others

Convenient location, very accommodating staff. We booked economy double, it was a pretty small room - exactly what was expected.

It's a good hotel, but was disappointed with the original room I was given. Apparently the Economy Double comes with or without a sitting area. All of the pictures showed a sitting area when I booked, but when they assigned me a room it did not have the sitting area. I went back to the desk and after a few minutes they were able to get me a room that matched the pictures. Once this was settled the room and hotel were fine, but it was a little disappointing that I had to deal with this after a 13 hour flight. The hotel does have a nice bar with good views of the city, and is a short walk from many tourist activities in Shinjuku.

Rm is very small with no room for luggage. The bed is all the way pushed by the window. Barely have a space to walk around between beds.Distance to train station is also quite far. Price not reasonable for a stay.

The hotel is fine and walkable to everything yet quiet hotel neighborhood. Horrible wifi keeps dropping you off every minute. I called front desk several times about the wifi issue and they didnt care. If you try to work in the hotel forget it. Find a starbucks instead.

we like this hotel,comfort.cleaning,nice, recommendable!