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Candeo Hotels Uenokoen

3.0 out of 5.0

Recent guest reviews

One train stop from Ueno Station. Restaurants within short walk. Good breakfast variety available as room add-on. Laundry service or self serve laundry mat. Polite courteous staff - TV with add on costs. Clean and safe.

This hotel is atrocious and in no way would I recommend it. The rooms are old, musty and unpleasant, the beds are horrible and lumpy and the staff are the most disorganised I've seen. Luggage left in a room with no safety or security, dank and dark hallways and filthy carpet. It's in no way a hotel I would ever stay in again and would recommend you book elsewhere.

The rooms are a bit small, even for Japan, but everything is extremely clean and functional. The staff are very friendly and the breakfast was very good. The location is really close to the JR station which makes it easy to get to from the airport and around the city. The area was a great home base for us to get to all the tourist locations in Tokyo.

It's a short walk to the train station, but not that interesting an area at night. The breakfast had a lot of options, and the wifi was decent. The rooms were not that big, but I didn't expect it to be in Tokyo. We had a room that was a "smoking room", but they had done a decent job of sanitizing, so I didn't notice any lingering smoke smell. There are also coin washer/dryers, so you can get some laundry done.

I can't understand why people would give this place a negative review. It's clean, it's cozy (the rooms are small but not unreasonable), it's quiet. We are on the 12th floor. We don't hear any noise at all. The wifi is great, we get strong signal. It's very close to uguisudani station on the yamanote line. The queen size bed in our room is very comfortable. The staff is very polite and helpful. I seen some people complaining about the area (love hotels), but it's a lot better then some of the seedy areas in Canada (where I'm from) lol. This a great home base for a Tokyo vacation. I would recommend it.

This is my first hotel in Japan and after getting over the culture shock I think I realised how lucky I got hotel room wise. The it's small but well designed, which seems to be the standard in japan x clean and has everything you could need, in a fairly decent location for ueno and the subway x

這間飯店靠近JR山手線鶯谷駅,提行李者,建議走南口出車站後到對向過路橋,那裡會有電梯,若是你是個不想花腦筋研究東京都內各地路線串連的旅行者的話,這條線算是簡單的,他就是條環狀線,不論池袋,銀座或新宿他都有到,只是因為站站停會花多一點時間罷了! 這間飯店有趣的是她坐落在一堆愛情旅館的區域內,在這家飯店後面的巷子裡是一堆的愛情飯店,換言之就是提供給情侶或??去敦倫的地方...... 就旅客而言,若是單身或是背包客是還OK,若是家庭或是夫妻情侶....我不認為這是一個好選擇。 房間單人房是真的夠大,但是雙人房就真的有小,浴室就更是完全符合一般日本飯店的標準....就是小。 This hotel is near the JR Uguisudani station of YAMANOTE line (山手線鶯谷駅), if you do want to spend too much time to think the route in Tokyo, YAMANOTE line is good for you, even the train will stop every station, but it will stop at almost the most popular station in Tokyo. Otherwise, this hotel is located in a "Love Hotel" area, so many love hotels just behind this hotel, and you can see many many couples just in and out of those love hotels..... For a single traveler or backpacker, this hotel should be OK, but for family and/or couple, I do not think this hotel is a good choice..... The room is not big....for single bed room is large enough, but when you reserved a double bed for two person, the room is too regards the bathroom, I just can say, it is just as the normal hotel in Japan....small.

It was an average Japanese sized room and breakfast was OK for Westerners too. it has restaurants nearby and nothing missing in the area around. A seven eleven is three blocks away. it was all OK. Reception is on Level Two.

The hotel is in a rundown looking area, sort of a red light zone. However, it is quite well placed with the station located directly behind it with access to the yamanote line. Ueno park is walking distance. The room was basic but fine. The bathroom smelled pretty fusty though. The breakfast was good and was worth it. However, I lost my room key and as I checked out they demanded 10,000 yen for a replacement ! Where did they pull that figure from, absolute crooks. I told them repeatedly I did not have that money and eventually haggled with them down to the 3000 yen that was left in my pockets. Shocking, crook behaviour. The level of English at the counter also made communicating very difficult and should be improved.

The hotel is very accessible to train station, restaurants, groceries, and other shops. I love that the rooms are a little bit on the small size but everything you need has properly provided. Breakfast is awesome!

1-2-13 Negishi, Taito-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo National Science Museum and Tokyo National Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Taito, Candeo Hotels Uenokoen is a leisurely stroll from popular sights such as Tokyo National Science Museum and Tokyo National Museum. The 268 rooms at this 3-star hotel include refrigerators, LCD TVs, and premium bedding. It's in central Tokyo and also close to Sensoji Temple and Tokyo Sky Tree.


Buffet breakfast is offered for a fee each morning from 7 AM to 9:30 AM. The onsite restaurant is perfect for a quick bite to eat.


Candeo Hotels Uenokoen's 268 air-conditioned rooms provide refrigerators and desks. Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding.

Property features

Candeo Hotels Uenokoen features free WiFi in public areas, microwave in a common area, and free newspapers. Self parking is offered for JPY 1500 per night. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. This hotel also has laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 259 reviews