I was little offset by the title of the hotel as I never heard of the "The Strings" brand within the Intercontinental chain. I can say this is probably a hidden gym in the hotel line-up of Intercontinentals' in Tokyo or within Asia. Upon check-in, I was greeted attentively by staff and given recommendations for the surrounding area. Due to my status as an IHG member, I was also given an upgrade to the highest floor and an extra-sized King Bed. I can tell you this.. this is one of the biggest rooms I've stayed within Tokyo, even in comparison to the Ritz Carlton. The only downside is the gym is quite small, but it does have the basics. I wish they could expand their options or add a pool. Other than that, the hotel and room itself has a variety of full service amenities and a separate shower and bathtub (for those looking to soak-in). The layout is quite interesting as it has a center atrium overlooking everything and found in the top floors of the building. My biggest compliment goes to the dining staff for breakfast buffet and lunch. Their breakfast spread was one of the most extensive and had a variety of Japanese and foreign cuisines to satisfy any palette. The hotel is centrally located next to Shinagawa Station which makes it ideal for travelers who like to travel by metro! You don't need to go down to street level as theres a elevated walkway/bridge that connects directly to the station as well as a food mall with tons of restaurants and shopping. For those looking to have direct access to BOTH airports HND and NRT, THIS IS THE HOTEL! I'm quite picky as I usually pack a lot and shop a lot, so I try to make sure I'm as close to a commuting central area as possible. This location does not disappoint. Also, if you decide to taxi, it takes about 20 minutes or less to the Shinjuku or Shibuya area for less than $20. I definitely recommend The Strings by Intercontinental. Its great business and traveler hotel. However, if you are looking for somewhere for families, I recommend the other property as this property lacks a swimming pool.

I stay at The Strings regularly because it's the preferred hotel for my company, so I'm only ever here on business. It has a nice luxury feel when you come into the lobby/reception area. I came close to Christmas last year and they had some lovely decorations up. The rooms are really spacious compared to what I'm used to in Japan when I go for leisure, the bathroom/shower is nice especially, though the decor itself feels a little dated. If you manage to get a room high up in the building you get a great view of Shinagawa. Location-wise I wouldn't recommend it for family holidays because Shinagawa is basically a business district, but for business it's great - a few minutes walk from the station and easy to get to, and a convenience store and coffee shops a stone's throw from the entrance. I've not used the restaurant because I don't find it to be great value but I do usually get the breakfast, which is plentiful. You can get omelettes made fresh to order which is nice, and there's a nice selection of salads and such for someone who wants more than just bread/cooked breakfast. A little lacking for vegetarians maybe, but that's not uncommon in Japan anyway. In the evenings/afternoons you can come and get a drink here and it's nice a place for informal business talks. In general I can't fault the staff here either. They're literally there at your beck and call and do their best to help you, always friendly as well. That basically always makes the whole stay really pleasant. It's a really nice place to come if you need a good hotel for work, I'd recommend it!

The staff were very nice but lacked experience. I guess that will change with time. They were nice to upgrade us to a large corner room. Unfortunately it was at the opposite end from the elevator. It was a long walk for my wife who had had surgery for hip replacement. The concierge did give us a couple of nice restaurant recommendations. One other recommendation was actually closed permanently. The rooms themselves were nice and taken care of well. The people at the door were great at getting our taxies. The location is perfect right at station. Everything is very clean. The staff at breakfast was nice and helpful. Especially Joanna.

Although the hotel is comfortable but the furniture are dated and i feel the rates are really overpice. Toiletries are also very limted compared to other big brands hotel of the same category. Location is good but there isn't any great shopping area around the hotel

I stayed at this hotel too many times in the past. I like it because the convenience. The hotel is right next to Shinagawa Station. Shinagawa is a major station in Tokyo with lots of shops and restaurants inside and nearby. Subway and JR line can almost reach any where in Japan. I am all sold by its location. However, the same restrictions of other hotels in Japan apply here too. The room tends to be smaller than in other countries. When compared with Intercontinental hotels in European countries, this hotel rooms are too small to me. Any way here in Tokyo, this is as good as it gets in terms of hotel rooms. The hotel does not have a lounge and that was a downside. I often use the lounge to conduct business meetings and often enjoy the happy hour to unwind in the evening before going to dinner. The hotel can not provide me that and I do not like lobby lounge at any hotel. The service level is as good as you can expect from a 5-star hotel. Luggages were delivered to the rooms and tipping was declined by the concierge staff who would just say that they were doing their job.

We loved this hotel. Would highly recommend. Beautiful space, wonderful staff, great location. Easy undercover access to train station. Lovely shops, restaurants and cafes close by. Would love to stay here again.

Arrived from a long flight and was greeted by multiple staff and agents as we walked in. Due to crowded check in, the director stepped in and swiftly took care of our rather convoluted booking and requests, and was able to secure all three rooms for us together on the top floor, which was very much appreciated. Rooms were good sized, well maintained and clean with top notch service from all the staff we interacted with. The Strings had a quaint boutique feel amidst the business district and building. Gym was bright, well equipped with a fantastic view (as with all the guest rooms really being so high up). Location is fantastic with just a covered 5 minute walk to Shinagawa station with tons of cafes/restaurants in and outside of it. The skywalk is actually well connected and goes every direction quite a distance around the area. Ramen street is on the west side of the station. We will definitely be back in the near future.

Great location, 2 minutes to the Shinkansen, lots of restaurants, great staff, delicious breakfast buffet with american/european and asian options. Room is clean and shower has lots of modes and pressure.

This was my 4th time staying at this hotel. Staff are all extremely service minded. They even send you off at the airport limousine bus stop. I normally make 2 stays on each visit to Tokyo. One at the start and the other at the end while leaving my big luggage for safe keeping during my JR super fast trains to various places in Japan. Views from the rooms are excellent and plenty of restaurants and shops are within walking distances. A long row of very original & superb Ramen stalls can also be found alongside the train station & if you miss or like to try the famous Singaporean Chilli crabs, it is nearby across the road. Besides the comforts of the Strings with bigger rooms, superb beds, bottle water, smoke free & great baths to help you with your jet lag or travel fatigue, there are countless food stalls for great take aways for your train journeys.