Very nice facility, staff was wonderful but due to Covid we just had to make a appointment to use the Amenities like the pool n fitness center. Overall was a very good stay.
Trash in pool area overflowing. Trash in the hallway.
BAD: Mary at the front desk cased me inconvenience multiple times throughout my 9-day stay. Always, her reasoning for doing so was “I’m alone at the desk so I can’t” or “Housekeeping is gone for the day, so I can’t.” One notable occasion was my 5th day, when I lost my razor and didn’t realize until I was literally INSIDE the shower. When I called the desk to ask for one to be delivered, Mary told me that she was alone at the desk, so Id need to come down and get it. I jumped out of the shower, dried off, came down to the desk, and she told me “oh, I don’t have razors, only Housekeeping does and they’re gone for the day.” ………So why did you tell me to get out of the shower and come down? GOOD: Your overnight girl (Jasmin) is fabulous. I’ve worked overnights at a hotel, so I know for a fact she’s alone, and yet she never asked me to come to her or stated that she was alone at the desk at all. She even made an effort to bring something to my room once when she was clearly busy (I could hear through the phone), so I said no big deal, I’d come down. She had a line of at least 10 people at MIDNIGHT, and still didn’t make my call seem like an inconvenience. Comparing that experience to Mary was a definite culture shock. So tell me why Mary worked at least half of my 9 days and I only saw Jasmin once? You need to switch their schedules...
The hotel needs an overall, everything including furniture is old. The bathrooms need an upgrade, the tub was rusting and shows age. If the room next door is using their shower, the water gets cold while showering. I saw guests walking in and out not wearing masks. I thought we were in a pandemic. Overall the experience was not bad.
Very clean. Friendly staff and people in general.
It was nice clean and close to other businesses I will stay again
Barbara, the front desk clerk, was very pleasant and accommodating. The modified breakfast was fine. This hotel is very dated. Our first room had a rusty bathroom tub, dirty wall paper and very worn out furniture. Barbara changed our room upon our request. This second room was clean but had a bathtub faucet that leaked, worn out furniture and broken bedroom phone. I was told this hotel is due for renovation in 2021.
Is dirty and old is not a good place to stay , for the price
The staff was very friendly and helpful. Customer service was excellent!
The staff was awesome! The hotel could use some updating but it is all cosmetic.
I liked that the property was on the USF campus. Real close to Bush Gardens. A mall, several shopping centers, within blocks away. 15-20 minutes away from airport, Buccaneers Stadium. Breakfast was great, evening reception was ok. You can tell property is an older property but still has a standard about itself. Wish there was an indoor pool, jacuzzi.
My room had an odor smelled old. The furniture is old and upholstery made me hesitate to sit on it
University of South Florida is a short stroll from Embassy Suites by Hilton Tampa USF Near Busch Gardens, and other popular attractions like Moffitt Cancer Center are within a mile (2 km). This 247-room, 3.5-star hotel has free breakfast, an outdoor pool, and a spa tub.
Start your day off right with a free on-the-go breakfast, served each morning from 7:00 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception.
The 247 accommodations feature sitting areas. Guests can expect to find WiFi and 37-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are other standard amenities.
At Embassy Suites by Hilton Tampa USF Near Busch Gardens, guests have access to an outdoor pool, a spa tub, and a sauna. Self parking is offered for USD 10.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include WiFi in public areas, a business center, and express check-in.
Dear Anonymous, We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and we hope to better serve you in the future. Thank you for staying with us. Sincerely, Guy Lavallee General Manager
Very nice facility, staff was wonderful but due to Covid we just had to make a appointment to use the Amenities like the pool n fitness center. Overall was a very good stay.
Dear Anonymous, Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Guy Lavallee General Manager
Trash in pool area overflowing. Trash in the hallway.
Dear Anonymous, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit. Sincerely, Guy Lavallee General Manager
BAD: Mary at the front desk cased me inconvenience multiple times throughout my 9-day stay. Always, her reasoning for doing so was “I’m alone at the desk so I can’t” or “Housekeeping is gone for the day, so I can’t.” One notable occasion was my 5th day, when I lost my razor and didn’t realize until I was literally INSIDE the shower. When I called the desk to ask for one to be delivered, Mary told me that she was alone at the desk, so Id need to come down and get it. I jumped out of the shower, dried off, came down to the desk, and she told me “oh, I don’t have razors, only Housekeeping does and they’re gone for the day.” ………So why did you tell me to get out of the shower and come down? GOOD: Your overnight girl (Jasmin) is fabulous. I’ve worked overnights at a hotel, so I know for a fact she’s alone, and yet she never asked me to come to her or stated that she was alone at the desk at all. She even made an effort to bring something to my room once when she was clearly busy (I could hear through the phone), so I said no big deal, I’d come down. She had a line of at least 10 people at MIDNIGHT, and still didn’t make my call seem like an inconvenience. Comparing that experience to Mary was a definite culture shock. So tell me why Mary worked at least half of my 9 days and I only saw Jasmin once? You need to switch their schedules...
The hotel needs an overall, everything including furniture is old. The bathrooms need an upgrade, the tub was rusting and shows age. If the room next door is using their shower, the water gets cold while showering. I saw guests walking in and out not wearing masks. I thought we were in a pandemic. Overall the experience was not bad.
Very clean. Friendly staff and people in general.
Dear Anonymous, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Best, Guy Lavallee General Manager