Bathroom was not clean upon arrival. We were told no housekeeping staff on hand to clean it, so we had to clean the bathroom ourselves before using. Faucet in sink only trickled water the entire time. Also did not have any extra pillows, and the lobby bathroom was filthy as well. Batteries in remote were dead. Staff is nice at this property, but housekeeping and maintenance needs work.
Love everything enjoyed the pool thank you
Property is in a terrible neighborhood. But worse they down graded us from two double beds to a single leaving nowhere for our kids to sleep. The room wasn’t ready until after 7:00 pm because they didn’t have enough housekeepers. When we got to our floor there were 3 other families sitting in the hallway because none of the key cards worked. Ours didn’t either. The only saving grace was the staff were at least friendly and apologetic, but overall the worst experience I’ve had at a Holiday Inn Express.
Beautiful Hotel.
This hotel is perfect if you’re going to Busch Gardens. They have a free shuttle to take you there and pick you up. The staff is friendly. The hotel is clean. The free breakfast was good. It’s also about ten minutes from the zoo too.
Good location
Transportation to and from Bush Gardens. All the staff was so professional and very kind.
I usually stay at holiday inn because they're nice, clean and affordable... This one however looked more like a cheap motel, bathtub super nasty, old and rusty toilet, and old sheets and towels, staff was weird and rough, the room key stopped working at all and they had to open our room with a machine of some sort, and let us without a key for our room for the night... Weird gests too, and used drug bags in the elevator.. Like the tine small ziplock bags lol.. Thank goodness it was only one night... Super bad stay
Loved staying here was too tired to stay at Busch Gardens to see firworks so kwft wemt back swam in pool Ordered dinner and then walked out front at 9 and could see the fireworks clearly very close was great ! Staff friendly helpful very accomadating breakfast was great ! I will stay again !
Breakfast room cclean
There is a Fire station nearby. If you’re at the front of the property you can hear the fire truck coming and going. The staff is really great very accommodating.
Mold in the shower. The jets in the tub contain black stuff which covered the tub which could not be used. We stayed on the 3rd floor but it kept sounding like a squirrel was in the wall behind our tv. You could here it in the bedroom and in the living room. Lastly, the breakfast was disgusting and they were out of the everything but water.
Stayed one night to not drive back to Miami after visiting Busch Gardens. Everything we needed was great. Big room for a family of 4, 2 kids, 2 adults. Clean and right in front of Busch Gardens. We just came in slept and left, so I can speak on behalf of the hotel amenities, breakfast or pool. But it did the job and I will return if I go back to Busch Gardens.
Don’t stay here! I’ve had nothing but headaches from this hotel. We were double charged and once that was finally fixed we were charged for a night that we didn’t even stay there. We had already checked out. We called about having the charge removed we were told the charge would be reversed and then told it wouldn’t be by a different person. The was one girl at the front desk Jazz she was amazing, loved her!!! That’s the only positive housekeeping never came, the sheets were never changed. I constantly had to ask for towels.
Hotel cancelled my reservation when I showed up at the checkin they didn’t even contacted me via email , cell phone or anything nothing. I drove from Atlanta, Ga to Tampa drove 7.5hours. Front desk said they were sold out and my reservation was cancelled
Unfortunately, I wasn’t able to connect my work laptop to the WiFi nor more phone successfully.
The pool was open for guest to use. However, it was very nasty and needed to be vacuumed. Very disappointing for the kids.
Busch Gardens Tampa Bay is within a mile (2 km) of Holiday Inn Express & Suites Tampa USF Busch Gardens, an IHG Hotel, and other popular sites like University of South Florida are within a couple of miles (3 km). This 123-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay.
The 123 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are other standard amenities.
Guests of Holiday Inn Express & Suites Tampa USF Busch Gardens, an IHG Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Bathroom was not clean upon arrival. We were told no housekeeping staff on hand to clean it, so we had to clean the bathroom ourselves before using. Faucet in sink only trickled water the entire time. Also did not have any extra pillows, and the lobby bathroom was filthy as well. Batteries in remote were dead. Staff is nice at this property, but housekeeping and maintenance needs work.
Love everything enjoyed the pool thank you
Dear Guadalupe, It's so delightful to hear that you enjoyed everything at Holiday Inn Express & Suites Tampa USF-Busch Gardens, including our relaxing pool. The next time you come to the area, we'd be honored to host you again.
Property is in a terrible neighborhood. But worse they down graded us from two double beds to a single leaving nowhere for our kids to sleep. The room wasn’t ready until after 7:00 pm because they didn’t have enough housekeepers. When we got to our floor there were 3 other families sitting in the hallway because none of the key cards worked. Ours didn’t either. The only saving grace was the staff were at least friendly and apologetic, but overall the worst experience I’ve had at a Holiday Inn Express.
Dear Levi, The issues you raise are important to us. While we're glad our friendly staff made you feel welcome, we apologize for any delay during check-in as well as for any issues with the keys. This is not a typical experience, and we'll look into your comments further. It's unfortunate our location was less ideal than you'd hoped. Our staff is always happy to help arrange transportation. If you're in the area again, we'd appreciate another chance to impress you.
Beautiful Hotel.
Dear Hector, Thank you for your compliments on our beautiful property! We're glad you enjoyed your stay, and we look forward to hosting you again at Holiday Inn Express & Suites Tampa USF-Busch Gardens.
This hotel is perfect if you’re going to Busch Gardens. They have a free shuttle to take you there and pick you up. The staff is friendly. The hotel is clean. The free breakfast was good. It’s also about ten minutes from the zoo too.
Dear Sarah, It was such a pleasure to host your visit, and we thank you for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're glad that you enjoyed our convenient shuttle and clean accommodations, and we trust you had a fabulous trip to the park and zoo. Should your travels bring you back our way, it would be a privilege to serve you again.
Good location
Dear Enrique, Thank you for choosing us! We are happy that our excellent location was a hit! Our mission is to help every guest make the most of your time here in town. On your return to the area, let us know how we can make your next experience even more exceptional. We look forward to serving you.
Transportation to and from Bush Gardens. All the staff was so professional and very kind.
Dear Dana, It was a pleasure hosting you at Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're glad our convenient shuttle and friendly staff helped make your visit memorable. Thank you for the kind review. Please come see us again soon.
I usually stay at holiday inn because they're nice, clean and affordable... This one however looked more like a cheap motel, bathtub super nasty, old and rusty toilet, and old sheets and towels, staff was weird and rough, the room key stopped working at all and they had to open our room with a machine of some sort, and let us without a key for our room for the night... Weird gests too, and used drug bags in the elevator.. Like the tine small ziplock bags lol.. Thank goodness it was only one night... Super bad stay
Dear Milton, We appreciate you taking the time to leave us your feedback. We strive to deliver the best experience possible. However, it appears we fell short and for that, we apologize. Rest assured that our team will address this and work diligently to ensure that our accommodations are in top-notch condition. We would love another chance to impress you.
Loved staying here was too tired to stay at Busch Gardens to see firworks so kwft wemt back swam in pool Ordered dinner and then walked out front at 9 and could see the fireworks clearly very close was great ! Staff friendly helpful very accomadating breakfast was great ! I will stay again !
Dear Amy, The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time in ours! We would love nothing more than to welcome you back to Holiday Inn Express & Suites Tampa USF-Busch Gardens for another fantastic view, so don't be a stranger!
Dear Jennifer, Property cleanliness is paramount to us, so it is upsetting that you did not receive accommodations reflective of our standards. Our housekeeping team has been made aware of your concerns and will be refocusing on our dedication to cleanliness. Thank you for taking a moment to help us improve, and we hope you will allow us another opportunity to provide you with the quality stay that we know we are capable of down the line.