Hotels in Tai Po

"Unfortunately, our experience at Eaton HK fell well below expectations, especially for what was meant to be a special trip. After a 14-hour flight, we were hoping for some understanding or basic hospitality, particularly since we had previously mentioned that we were celebrating our honeymoon. Sadly, this was completely overlooked, we were treated like just another customer, with no warmth or consideration. The room was very small, making it extremely difficult to manage our luggage, and it also had an uncomfortable, unpleasant odor that made the stay far from relaxing. What stood out most, however, was the unfriendly attitude of the staff. There was a noticeable lack of courtesy and hospitality throughout our stay, which made us feel unwelcome. The food options inside the building are extremely expensive, especially when compared to the many better and more affordable options available just outside in the neighborhood. We also tried one of the hotel’s restaurants, and despite clearly mentioning that we were guests staying at the hotel, we were given the worst table. The experience left us feeling uncomfortable and, honestly, discriminated against, as if assumptions were made about us based on how we looked or what we could afford. Overall, this was a disappointing experience that lacked empathy, hospitality, and basic guest care. Sadly, we would not choose to stay here again."

"Great room, very clean. Staff very helpful and polite"

"This would have been a 10/10 excellent stay but for the nickel and dime charges like no water during dinner - we could only have tea but they can fill plain water in the tea container for the same charge of tea - that is what $64 HKD for plain water and no toothbrush or toothpaste so I had to buy a tin with 4 or 6 tooth brushes for $40 HKD. Also, the water dispenser should come with instructions and you can’t fill it unless you call room service and finally the internet - I have an android and an iPhone and neither would connect to the internet so the staff unhidden another link so I can have access. These little things made it a little annoying for an otherwise wonderful stay!"