Disney Explorers Lodge3.5 out of 5.0
Disney Explorers Lodge3.5 out of 5.0
Recent guest reviews
The room was large with plenty of space for suitcases and and still space to easily move around. Bathroom with sink outside the toilet/shower area made getting ready in the morning easier. We only ate at the chart room cafe for breakfast, Had a decent selection of the basics e.g waffles, pastries, cereal. The quality of food was average. Main benefit of staying at this hotel was the free 5 minute shuttle from the resort to Disneyland. Overall lovely resort with great pool area, good theming and helpful friendly staff.
Love this hotel! Frequent shuttle bus (10-15 mins) linked with the Disneyland entrance, it takes only 5-min ride. Long service hour (last bus around 1am) Warm and good services. New hotel facilities, spacious and clean room. Strong wifi and shower. Comfy beddings and air-con. Nice food and reasonable priced in the 3 restaurants. Enjoyable photo session with Mickey and Minnie during our buffet breakfast. A perfect magical stay.
We recently stayed at Disney Explorers Lodge to start our holiday in Hong Kong. In my 8yo daughter’s words...”it was awesome!” From the moment we arrived, the service and attention to detail was excellent. The room was large and comfortable. It was clean and attended to daily to the highest degree. We had dinner 1 night and breakfast both mornings and the food was great quality. Dinner was a little pricey but beautifully cooked. Disneyland was only a quick shuttle away and we never waited long for the shuttle. My biggest complaint...we only stayed 2 nights!
We stayed at Disney Explorers Lodge in May 2019 Booking directly off the Disney website was easy and the check in was even easier. Luggage was taken from the taxi directly to the room and the cast member aka staff were friendly and most welcoming. The lobby and hotel looked amazing with the little hidden Mickeys fun to find. The room was big compared to most in HK with a great bed and pillows. The breakfast at Dragon Wind was excellent on our first morning and so was Colours the next morning/ The only negative, and this is for the Park as well, is that there was no warning on the website of the Hotel or the Park that it was 'Golden Week', this meant the Hotel and Park were bursting at the seams which made the experience a little less enjoyable. We did use our second day entry to the park a week later and found wait times had reduced from 60 - 70 mins the first day to only 5 to 10 minutes the second day.
From the minute we checked in to the minute we checked out it was pure magic!! Friendly, professional staff. Sweet, dear Cast Members in the Gift Shop. Hard working Housekeeping staff - all wonderful. The room was spacious, clean and the beds comfortable. We had a room with a Garden view. There are three restaurants in the hotel and we had dinner in the cafe. There is a buffet offered but it was quite crowded for we opted for a more casual/quiet option. You can walk along the seawall and you can walk to either the Disneyland Hotel or the Hollywood Studios Hotel. There is a free shuttle offered to the park and the ride is only 4 minutes long. I would stay there again in a heartbeat!
We visited Disneyland on our daughter's 10th birthday in April 2019. We stayed 2 nights at Disney's Explorer Lodge. Right from the time we entered the resort, the staff made the day the happiest for my daughter. They gave her a Happy Birthday badge which she proudly wore. And wherever she went in the resort or in Disneyland she was wished Happy Birthday by everyone. Thank you for making her day memorable and special for all of us. It truly was a magical stay.
Check-in was a breeze. The lobby was grand. The hotel was abuzz with people and activities (it was Easter). The room was fantastic. It had little gifts for children which was a nice touch. Large and cost beds. Room service was friendly- we asked for additional amenities that were delivered promptly. Hotel surroundings were equally impressive. Gardens were perfectly manicured. Swimming pool was very clean. Grounds were litter-free too. We had lunch at the World of Color Restaurant. We arrived after breakfast and just before lunch time. The restaurant staff (appreciated your effort, Ian and team!!) went out on all limbs to accommodate our lunch request. Had the feeling that all the staffs were happy to work there. All in all, it was money worth spending considering that hotels in and around HK can be very expensive.
The Explorer's Lodge has a lovely lobby and a series of nice touches spread around the hotel. The food at the cafe is pricey but actually very tasty and the pool is also a good way to take pressure of your feet after a long day at the park. Shuttles to Disney are never really more than a few minutes wait unless you are unlucky and then they are maybe ten minutes. The rooms and clean and well maintained as you would expect and I loved the hotel in general. You also get a fastpass for a list of rides upon check in.
Disney Explorers Lodge is a great looking hotel, but is let down in a number of areas which seems to be common in the international Disney resorts. First off all, this is suppose to be one of their more luxurious resorts, but in all honesty, the rooms themselves are pretty basic in terms of features. More comparable to a focused service hotel like Hampton or Courtyard. Also they do not have any King beds in the entire building. This must be a first for any hotel! The real lets down though is with the service and food. When we arrived after midnight, there was no one to assist us with our luggage to the Front Desk. Upon checking in, there was no warmth or interest and was very robotic. We also were offered no assistance to our room with the luggage either. Not sure if the bell boy was asleep or they just do not have one employed at that time of night. English at the front desk is also very shaky and you have to repeat yourselves numerous times for them to understand, not something I would expect from an American company like Disney. The character breakfast in the hotel is not up to the usual Disney standards. First of all, you need to line up to see them, when in every other Disney restaurant around the world, the characters visit your table for a more private experience. The lines were so long, we just did not bother and left without seeing any (Also you are suppose to see Characters in the lobby. We only saw Goofy once for around 5 minutes. Not very good). Also this is the first breakfast restaurant I have been in where they do not serve coffee/drinks at the table. If asked, you will be told to get it yourself. Very poor when you pay north of $700 HKD for a couple. While the food was good, there is no real Disney feeling to the Dragon Wind restaurant. As for the other restaurants, the Executive Chef should be ashamed and fired. After eating in Disney tops restaurants around the world including Victoria and Albert, California Grill and Steakhouse 55, the food served here can only be comparable to microwaveable meals priced at fine dining prices. In the end, we only ate in the park which was very good value for money with good quality food. The pool area is very nice and would be very relaxing if it was not for lifeguards constantly speaking to each other across the pool on their radios. They are also very rude as if they are on a power trip. You should really look at hiring the nice lifeguards that they use in the pools back in America. While we did love the park and the physical hotel itself, as seems to be a common occurrence with the international parks though, the poor customer service and poor quality of over priced food is a major problem. Considering I can stay in American branded luxury hotels around the world and receive the same high level of service as if I was in America or Europe, you would think Disney would be able to achieve this too. We do plan on visiting later this year, so hopefully they will be addressing the issue mentioned above and we will have a much more enjoyable hotel experience.
We were immensely satisfied with our 2-night stay at the fabulous Disney Explorers Lodge. From top-notch service, convenience to local sites, to the spacious room and beautiful views, this was a total escapist fantasy. Getting to the resort via the MTR couldn't have been easier. We came direct from Hong Kong Station, requiring just a single, simple transfer at Sunny Bay. Once exiting the station, there are free shuttle buses that run to the resort hotels. We utilized the helpful taxi stand, who helped us get to Ngong Ping and HKG after we had checked-out. We had checked-in online ahead of arrival but still ended up waiting in a line. It should be noted that it was during peak check-out time, so the well-staffed desks were all very crowded. Once speaking to the concierge, it was a very simple process. Our room wasn't ready, so we left our bags at Luggage Storage and went off. I was alerted via email around 3PM of my given room number. While I didn't coordinate it, I'm sure I could've arranged for my bags to be brought up. We also took advantage of express check out, which just involved leaving the room key cards in their original sleeve in the room. Immediately upon arrival, the medley of "adventure architecture" is a striking sight. The Disney touch is apparent pretty much instantly. The lobby is gorgeous, invoking jungle journeys, wild explorations and exciting expeditions. The public areas of the resort were so lovely. There are three gardens in addition to an expansive pool area. The zero-entry pool was nicely landscaped and had more than enough chairs and cabanas for the many guests who took advantage of it. Beautiful rockwork arched all over the resort grounds and even in some of the indoor spaces. The promenade along the water was great for evening strolls and connected to the other Disney hotels as well as Hong Kong Disneyland itself. Lots of activities are scheduled throughout the day for all ages. The hotel also has a great gift shop which has a [too small] selection of hotel-specific merch, as well as all the best merchandise from Hong Kong Disneyland. So many Disney details all over the resort brought a smile to my face, particularly the elevators themed to be the inside of a hot air balloon. What a wonderful touch! The room itself was incredibly large, certainly by Hong Kong standards but also by American standards. It was so large that some of the spaces actually could've used MORE furniture. There were so many Disney details in the space, from the Mickey and Minnie headboards, wall art to the patterned comforter. Our request for non-feather bedding was easily accommodated. We had a Sea View room on a high floor, providing stunning views of the Rafiki Garden and the islands of Hong Kong beyond. It was very special to wake up to see the ocean, which certainly went along with the theme of the hotel. The springtime toiletry set was adorable, though I did pay an extra HK$50 for a resort-branded tin. The bathroom was well-equipped with a separate vanity area and a spacious walk-in shower with both a rainfall showerhead and a handheld one. The Disney H20 products were also nice. Two large bottles of water were provided for each night of your stay. Some of the power plugs also had international adapters on them, so many that we didn't need to take ours out. Honestly my only complaint was that an iron and ironing board didn't come standard in the room. However, it was very quickly accommodated after being requested. We dined at two of the hotel's three restaurants. Dinner was at World of Color, which had a surprisingly minimalistic aesthetic and a varied menu. The service was wonderful, though the prices were a bit high. (Something to be expected at a theme park resort, honestly) For a quicker meal, we had two breakfasts at the counter service Chart Room Cafe. Traditional Hong Kong style and American style sets were offered, all of our choices great tasting. While most of the food choices could have been cheaper, my main food/drink complaint is that there is no tiki bar! The hotel's aesthetic is just begging for an elaborately-designed Disney bar for its guests. It certainly has space! Hopefully one day it will be added. Although we certainly could have stayed somewhere cheaper, the experience provided by the Explorers Lodge really made it all worth it. The intricate detail all over the resort contributed to a magical visit we won't forget anytime soon!
- Free WiFi in public areas
- Onsite dining
- Outdoor pool
- Concierge services
Located 1.4 mi (2.3 km) from Hong Kong Disneyland, Disney Explorers Lodge is within a 15-minute drive of other popular attractions like Citygate Outlets. This 750-room, 3.5-star resort has 2 restaurants and a coffee shop/café, along with an outdoor pool.
Enjoy dining at the resort's 2 onsite restaurants: Dragon Wind specializes in Chinese cuisine; World of Color Restaurant offers relaxing garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The bathroom offers hair dryers, slippers, and bathrobes. Other standard amenities include a minibar, free weekday newspapers, and free bottled water.
Guests staying at Disney Explorers Lodge enjoy an outdoor pool, free WiFi in public areas, and a TV in a common area. For transportation, you can make use of an airport shuttle (available on request) for HKD 50 per person one-way, as well as limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Other amenities at this family-friendly resort include a gift shop, a garden, and an ATM.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 625 reviews