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Best Western Plus Seattle/Federal Way

3.0 out of 5.0

Recent guest reviews

It is not close to SEA TAC airport. The main issue is the bed is not clean. I had to ask hotel to give me a bed sheet and I replace it with an old and probably not clean bed sheet by myself

Breakfast was ok but tables were not clean. Garbage cans were overflowing.

Hotel lobby smelled funky but rooms were clean and breakfast was OK. Hotel gym was pretty bad. Not a bad place to spend a night if you are looking to stay on a budget.

I've stayed in lower rated hotels in the area for the lower prices, thought I'd spurge this time and the experience was not worth the extra $$ I paid for the room.

Rock hard bed and rock hard pillows. Left early. OK hotel if you don't plan on sleeping there.

This hotel is conveniently located near shopping center and restaurants. The hotel is new, clean and comfortable. Free breakfast includes customized omelet.

Family getaway. Nice hotel; clean, safe, goof food.

clean rooms, very friendly staff. shuttle service was great for use to/from airport, as well as the local shuttle

Fine hotel....good bed, terrible shower, it was cold and not enough pressure. taken both in the morning and at night with same experience.

Walkable to many restaurants and the Commons shopping center. The breakfast was awesome. The only downside was the lounge/restaurant in the hotel was closed new year's eve

The hotel staff was very friendly. The room looked clean, but I am allergic to pets and my allergies acted up pretty badly. The pool water was not warm enough. The hot tub wasn't working. The worst part about it was the mattresses were too firm and it felt like we were sleeping on soft ground. The pillows were an odd shape and size. I was very glad to get back to my own bed.

Hotel Staff was friendly and professional. Hotel condition was clean, aged but well maintained.

You get a full hot breakfast with omelet options the room was amazing for the price! We had to wait about 15 minutes to be helped when we checked in and the hot tub was out of commission but we were still very pleased with the hotel itself.

Room quiet and comfortable. We arrived early and our room wasn't quite ready, but front desk was pleasant. Breakfast was great. Pool and hot tub wonderful.

Check in was fast. Very friendly staff. Excellent shuttle service

Worst room ever. Key cards didn't work...had to go back to the front desk 3x. Instead of just getting me a new room, the service guy got it open and they told me to just not leave the room. ???

Very pleasant and helpful staff. Loved the views of the mountains. A bit weird entrance to hotels via side street but I can see hoe this provides added security to hotel parking lit with only one entrance/exit. Our stay was very enjoyable here and would recommend this to anyone staying in Seattle area. We loved the fact that being north of city we could easily drive back south the next am and avoided all the traffic congestion that was pushing up into city from the south.

Great breakfast, all the staff has been there long-term & they are very helpful & knowledgeable, make you feel welcome & inviting, not very many rooms available tho!

The hotel was clean, comfortable, and had a lot of amenities. It was in a very good location right off the freeway and close to a lot of shopping and dining options. Staff was very friendly and eager to address questions. The only issue that we experienced is that we booked a room with two queen beds. However, due to overbooking through the various travel websites, the hotel was "over-booked" so we were upgraded to a suite with a king size bed and a hideaway. Although the room was very nice, a hideaway bed was not my idea of a comfortable night's sleep. We were not able to have this remedied due to the overbooking issue. The hotel did provide a roll-away bed that was at least better than a hide-away and apologized for the inconvenience. Fortunately, we were out and about so much it was only a minor inconvenience and everything else provided kept the stay nice. The hotel was in the path of the airport flight patterns, so there was some noise from that, but not bad.

Good value hotel. Very friendly front desk staff. If you stay, ask for a room on the back side away from the freeway. The room was what I expected for the price. The room was clean but they could use bigger pillows. The mattress was comfortable. Free breakfast was good.

32124 25th Avenue S Federal Way WA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of The Commons at Federal Way, Best Western Plus Seattle/Federal Way is within 2 miles (3 km) of Federal Way Community Center. This 165-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. It's near the airport and also close to Emerald Downs and Rhododendron Botanical Garden.


Dining

Free full breakfast is served each morning from 6 AM to 10 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service.


Rooms

Best Western Plus Seattle/Federal Way's 165 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Free newspapers, free local calls, and free bottled water are other standard amenities.


Property features

Guests of Best Western Plus Seattle/Federal Way have access to an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 4 meeting rooms, and conference space.

Room options

Suite, Multiple Beds, Non Smoking, Fireplace

King 1 | Sleeps 6

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Microwave (Pet Friendly)

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Seattle/Federal Way

Everyone (21) Business (5) Couples (3) Family (8) Other (4) Friends (2)
2

the bed is not clean

Everyone

It is not close to SEA TAC airport. The main issue is the bed is not clean. I had to ask hotel to give me a bed sheet and I replace it with an old and probably not clean bed sheet by myself

By on Jun 30, 2017

Review comment responded on Jul 2, 2017

I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way

4

nice hotel front staff not so good!

Everyone

Breakfast was ok but tables were not clean. Garbage cans were overflowing.

By , from oregon on May 29, 2017

Review comment responded on Jun 1, 2017

Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way

3

stayed for a night

Everyone

Hotel lobby smelled funky but rooms were clean and breakfast was OK. Hotel gym was pretty bad. Not a bad place to spend a night if you are looking to stay on a budget.

By , from Doylestown PA on May 21, 2017

Review comment responded on May 23, 2017

Thank-you for your recently stay and for your feedback. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way

1
Everyone

I've stayed in lower rated hotels in the area for the lower prices, thought I'd spurge this time and the experience was not worth the extra $$ I paid for the room.

By on Apr 23, 2017

Review comment responded on Apr 25, 2017

Thank-you for your recently stay. We apologies about your experience at our property. We will like to make it for you if you decide to stay with us again. Thank-you Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way

1

rock hard bed and rock hard pillows. left early.

Everyone

Rock hard bed and rock hard pillows. Left early. OK hotel if you don't plan on sleeping there.

By on Apr 21, 2017

Review comment responded on Apr 25, 2017

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way

5

nice hotel near everything

Everyone

This hotel is conveniently located near shopping center and restaurants. The hotel is new, clean and comfortable. Free breakfast includes customized omelet.

By , from Los Angeles on Apr 9, 2017

Review comment responded on Apr 11, 2017

Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way

5

great hotel for staying in the puget sound area.

BusinessTravelers

Family getaway. Nice hotel; clean, safe, goof food.

By , from Portland, OR on Feb 27, 2017

Review comment responded on Mar 20, 2017

Thank-you for staying with us we really appreciate your business. We hope to see you soon! Sincerely, Jeaneth Cardenas Front Office Manager Best Western Plus Seattle/Federal Way

4
Everyone

clean rooms, very friendly staff. shuttle service was great for use to/from airport, as well as the local shuttle

By on Feb 17, 2017

Review comment responded on Mar 24, 2017

Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way

3

terrible shower...slow and cold. ruined the trip

Everyone

Fine hotel....good bed, terrible shower, it was cold and not enough pressure. taken both in the morning and at night with same experience.

By on Jan 16, 2017

4

convenience

Everyone

Walkable to many restaurants and the Commons shopping center. The breakfast was awesome. The only downside was the lounge/restaurant in the hotel was closed new year's eve

By , from Walla Walla, WA on Jan 3, 2017