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Recent guest reviews

What I didn't like was that the soap holder in the shower looked like it has black stuff around the top of it. Other than that, that staff was pleasant, the room was very nice.

Clean, very nice staff', parking near the rear exit.

Super friendly and accommodating staff. Spacious and clean room!

Covid definitely messes with the experience and honestly not even because of that policies. Unfortunately it’s mostly because of the inconsistencies of the employee communication to the guests. The pool was open but only allowed 10 people and closed at 6. With a 3pm check in that only left a short time to swim but the pool was at capacity the whole time. No complementary bottles of water at check in and very little info was given at that point for anything. The morning attendant was more informative but overall the stay was just less than good. The rooms were fine but the guests were loud all around us. It was just so-so.

They gave a me a room that some else was still in !!!

Average Hilton Garden Inn. Nothing fancy but served its purpose.

I was pleased with the hotel, however nobody had informed me that my room had to be changed to one of a lesser value until i showed up. I feel like this should have been taken care of prior to my check in.

They were very accommodating in helping cancel an extra room I booked. Managers decided to provide free breakfast for all that was a treat and money and time saver. I would stay here again. Nice location, great managers and clean.

We had a great day. Room was extremely clean. Hotel staff was very nice

The young lady who checked us in was wonderful, great sense of humor and professional. For the most part we generally stay with Hilton so I was a little surprised that we were charged for breakfast....... Ron & Kelly

One thin I wish that had was free breakfast; aside from that, the hotel itself was very modern and looked great. Was there for a single night business trip; everything definitely met or exceeded my expectations. I would recommend for sure

while the location was a bit off the interstate, the hotel was very clean, staff extremely friendly, helpful and efficient. Restaurant food was quite good considering it was a low-occupancy week-end. Overall, very enjoyable stay.

Really enjoyed our stay. Room was clean and very comfortable!

Friendly greeting, great bar and server staff; pleasant front desk person upon leaving; helpful.

Had a great time. Would stay definatly stay again.

Excellent hotel. The rooms were big with a lot of extras such as a free internet that was fast, a refrigerator and a nice desk chair for working. Breakfast options were wonderful. Great service from the staff as well. I would definitely stay again.

This is a decent, clean hotel. We stayed there once before a couple of years ago for a basketball tournament. It's nothing special, but it's a clean room at a decent price. Syracuse is pretty much in the middle of nowhere, so don't expect that there will be much to do. The pool is OK, although a little on the small side. Overall, I'd stay again.

a day at the state fair and a night at the hotel was great goodtimes

Fair Lakes Rd East Syracuse NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Hilton Garden Inn Syracuse places you within a 15-minute drive of popular attractions such as Erie Canal Museum and Destiny USA. This 3-star hotel welcomes guests with 100 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 10:00 AM.


Rooms

The 100 air-conditioned rooms feature kitchens with refrigerators and microwaves. Guests can expect 42-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and toothbrushes and toothpaste, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, coffee makers, and free local calls are other standard amenities.


Property features

Guests staying at Hilton Garden Inn Syracuse enjoy an indoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

One king bed

1 King Bed | Sleeps 4

Room, 1 King Bed (With Drinks-Snacks)

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

One king bed with sofabed

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Hilton Garden Inn Syracuse

Everyone (4) Couples (9) Business (3) Family (7) Friends (1) Other (1)
4
Everyone

What I didn't like was that the soap holder in the shower looked like it has black stuff around the top of it. Other than that, that staff was pleasant, the room was very nice.

By on Apr 9, 2021

Review comment responded on Apr 9, 2021

Thank you for your review. We will get with our housekeeping staff and address this issue.

4
Partner Couples Family

Clean, very nice staff', parking near the rear exit.

By on Mar 19, 2021

Review comment responded on Mar 22, 2021

Thank you for the review! We hope to see you again soon.

5
Partner Couples

Super friendly and accommodating staff. Spacious and clean room!

By , from NYC on Sep 8, 2020

Review comment responded on Sep 9, 2020

Thank you Lene, for the great review! We hope to see you again soon!

3
Partner Couples

Covid definitely messes with the experience and honestly not even because of that policies. Unfortunately it’s mostly because of the inconsistencies of the employee communication to the guests. The pool was open but only allowed 10 people and closed at 6. With a 3pm check in that only left a short time to swim but the pool was at capacity the whole time. No complementary bottles of water at check in and very little info was given at that point for anything. The morning attendant was more informative but overall the stay was just less than good. The rooms were fine but the guests were loud all around us. It was just so-so.

By , from Albany NY on Aug 24, 2020

Review comment responded on Aug 25, 2020

Thank you Brie, for reaching out and letting us know about your experience. We greatly apologize for the less than please stay you had with us. We will work on finding a better solution to our pool issues and to better communicate our staff. We hope to see you again soon.

4
Everyone

By on Feb 17, 2020

Review comment responded on Feb 19, 2020

Thank you for the great review. We hope to see you again soon!

3
Family

They gave a me a room that some else was still in !!!

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

We will address this issue with our front desk staff immediately. Thank you for letting us know the issues you experienced

4
Business Business

Average Hilton Garden Inn. Nothing fancy but served its purpose.

By on Aug 30, 2019

Review comment responded on Sep 3, 2019

Thank you for your review. We hope to host you again soon.

4
Partner Couples

I was pleased with the hotel, however nobody had informed me that my room had to be changed to one of a lesser value until i showed up. I feel like this should have been taken care of prior to my check in.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

Thank you for the review. We apologize about the last minute rooms change. We hope to see you again soon!

4
Family Family

They were very accommodating in helping cancel an extra room I booked. Managers decided to provide free breakfast for all that was a treat and money and time saver. I would stay here again. Nice location, great managers and clean.

By on May 13, 2019

Review comment responded on May 14, 2019

Dear RP, We are pleased that you enjoyed your time here with us at our property. We look forward to welcoming you back in the future.

4
Everyone

By on Apr 1, 2019

Review comment responded on May 9, 2019

Thanks for staying with us. We appreciate your feedback!

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