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Genesee Grande Hotel and Suites

3.5 out of 5.0

Recent guest reviews

Everyone was very accommodating above & beyond! Never had to wait when we called the shuttle and any issues with our room was tended to immediately (air unit quit)

Rooms were good. Building is older but rooms have been recently updated and are kept very clean. The staff was very friendly and helpful with every needed. Food in the restsurant was also very good.

Air Conditioner didn't work, sink leaked, bathroom wasn't user friendly

The hotel is excellent. It is very elegant. The staff is friendly, and efficient. Everything was spotless. It was an overall good experience.

Overall, the stay was great. Wish there was some type of complimentary breakfast.

My wife and I enjoyed our stay at the Genesee Grande Hotel very much! Our room was very spacious and clean. Staff was friendly and helpful. We will definitely try to book our next stay at the Genesee Grande Hotel...

We checked in after 11pm, but were met by a nice receptionist who was helpful about getting around town the next day. The hotel restaurant is good, and there is a "to go" bar for breakfast sandwiches and coffee. The room was a bit on the blah side, but the bed was decent. The closet space is small, and the room heater comes on loudly. The hotel is near the Syracuse University campus, and is about a mile from the downtown business district. The shuttle is a bonus--we had lifts from downtown, and the last morning a free ride to the airport.

Dining room breakfast is a bit pricey for eggs and waffles. Front desk attendant, Jen, is sooo nice, and knows the area really well.

Had the charm of a bygone era with leather club chairs, water fountains, nice lobby, bar, dining. Rooms were very nice, comfortable with granite throughout the bathrooms. Only complaint was noisy guests talking and yelling to each other in the hallway. They were part of a reunion or some event going on in the hotel, I believe. Would have been perfect if breakfast was included.

It was good. The hotel was nice. The staff was friendly.

had a good experience, very pleased! Room was very nice and I thought the price was good. had dinner there and it was very good.

Wonderful staff, food and bar area. Perfect place to meet up with family. Very clean.

Beautiful hotel, lovely rooms. Very pleasant and staff were helpful.

Very nice hotel with excellent food. Thoroughly enjoyed the lobby area and the hotel has plenty of parking.

Room was beautiful - just as I remember from years ago! Great staff. We got this hotel with a promo that was offered which made the deal sweeter. Highly recommend this gem!

the premium king suite was very spacious and comfortable. terrific value.

$200/night wouldn't have been in my price range, but split among three of us, this was a great place to stay at a decent price. The place felt luxurious without coming off a snobby and seemed to have enough on-property to keep us occupied if we ended up stuck in the room for the weekend.

We usually stay on the outskirts of the city, but we saw a promo at this hotel for the weekend and decided to give it a try. Except for the fact that there was no coffee/mini bar in the room, no complementary breakfast, and no swimming pool, it was clean and comfortabel and, given that we were in Syracuse to due some shopping, it was quite appropiate for our needs.

Warm and welcoming, with all the amenities I wanted. My room was at the end of the hall and extremely quiet. Free coffee in the morning is an added bonus. Fitness center had plenty of equipment though it could use some updating.

1060 E Genesee St Syracuse NY

Hotel highlights

  • Close to Syracuse University and Erie Canal Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Syracuse, Genesee Grande Hotel and Suites is within a mile (2 km) of popular sights such as Syracuse University and Erie Canal Museum. This 159-room, 3.5-star hotel has free in-room WiFi along with free self parking and a free airport shuttle. It's also close to Museum of Science and Technology and Carrier Dome.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 159 air-conditioned rooms feature coffee makers, phones, and ironing boards. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Rooms also include desks.


Property features

Genesee Grande Hotel and Suites features a fitness center, free WiFi in public areas, and 6 meeting rooms. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed with Sofa bed (Road Warrior)

King 1 | Sleeps 4

Luxury Suite, 1 Queen Bed

Queen 1 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 3

Standard Room, 2 Double Beds

Full 2 | Sleeps 5

Guest reviews for Genesee Grande Hotel and Suites

Everyone (10) Couples (8) Business (7) Students (1) Family (12) Other (2) Friends (2)
5

visiting for the national bowling convention

Everyone

Everyone was very accommodating above & beyond! Never had to wait when we called the shuttle and any issues with our room was tended to immediately (air unit quit)

By on May 11, 2018

Review comment responded on May 14, 2018

Good morning. We are pleased to hear that you enjoyed your stay. Thank you for your positive review and we will see you again on your next visit to Syracuse! Have a fantastic day!

5
Everyone

Rooms were good. Building is older but rooms have been recently updated and are kept very clean. The staff was very friendly and helpful with every needed. Food in the restsurant was also very good.

By on May 11, 2018

Review comment responded on May 14, 2018

Good morning. Thank you for your review! We are glad that you enjoyed your stay and hope to see you again on your next visit to the Syracuse area. Again, thank you for your review and have a wonderful day!

4
Families

Air Conditioner didn't work, sink leaked, bathroom wasn't user friendly

By on May 6, 2018

Review comment responded on May 7, 2018

Good morning, Thank you for your feedback. We do apologize for the inconvenience you experienced during your visit. We will review the Air Conditioning and be sure all is in working order so this doesn't happen again. We hope you will decide to visit us again on your next visit to the Syracuse area. Once again thank you and have a wonderful day.

5
Everyone

The hotel is excellent. It is very elegant. The staff is friendly, and efficient. Everything was spotless. It was an overall good experience.

By , from Brooklyn, NY on Mar 20, 2018

Review comment responded on Mar 20, 2018

Good afternoon David, Thank you for your feedback. We are happy you enjoyed your visit with us. We hope to see you again on your next visit to the Syracuse area. Thank you again for your review. Have a wonderful day.

5
Everyone

Overall, the stay was great. Wish there was some type of complimentary breakfast.

By on Feb 2, 2018

Review comment responded on Feb 5, 2018

Good morning, Thank you for your feedback. We look forward to seeing you on your next visit to the Syracuse area. Have a great day.

5

beautiful hotel

Everyone

My wife and I enjoyed our stay at the Genesee Grande Hotel very much! Our room was very spacious and clean. Staff was friendly and helpful. We will definitely try to book our next stay at the Genesee Grande Hotel...

By , from Edgewood, KY on Jan 18, 2017

4

the hotel was nicer than i expected!

Students

We checked in after 11pm, but were met by a nice receptionist who was helpful about getting around town the next day. The hotel restaurant is good, and there is a "to go" bar for breakfast sandwiches and coffee. The room was a bit on the blah side, but the bed was decent. The closet space is small, and the room heater comes on loudly. The hotel is near the Syracuse University campus, and is about a mile from the downtown business district. The shuttle is a bonus--we had lifts from downtown, and the last morning a free ride to the airport.

By on Jan 7, 2017

4

fine hotel, we stayed two night in oct 2016.

Everyone

By on Oct 23, 2016

3

nice hotel close to syracuse university

Everyone

Dining room breakfast is a bit pricey for eggs and waffles. Front desk attendant, Jen, is sooo nice, and knows the area really well.

By on Apr 26, 2016

4

nice hotel near syracuse university.

Everyone

Had the charm of a bygone era with leather club chairs, water fountains, nice lobby, bar, dining. Rooms were very nice, comfortable with granite throughout the bathrooms. Only complaint was noisy guests talking and yelling to each other in the hallway. They were part of a reunion or some event going on in the hotel, I believe. Would have been perfect if breakfast was included.

By , from Sparta, NJ on Apr 25, 2016