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favehotel MEX Surabaya

3.0 out of 5.0

Recent guest reviews

This hotel is great for a working traveler like me. It is located on the center city of Surabaya and the great mall is only a walking distance away. It is also surrounded by few interesting restaurants and cafes. On the plus side, this hotel also have its 24 hour restaurant. The food is not bad either, however the breakfast choice is limited but still nice. It has a mini working desk and lamp which help me to work at night. Also, it has a vending machine and coffee machine which is so helpful during the night. Plus, there is a taxi pool outside, so mobility wouldn't be an issue.

To make it clear, I write this review because i want the readers who might be future guests could get prepared. I am simply disappointed and here what happened. 1. First, the moment I enter the building I was confused. Where is the lobby?? Well the security staff helped me to carry my baggage from the cab to the door. But, he didn't tell me where should I go. Well, it is okay if the lobby located in normal place just like the other hotels. But it is not, it would be better that he told me where the lobby is. And there is no sign there to inform you where the lobby is. All you can see is isle and elevator, and then you will find out the hotel lobby from the floor button in the elevator. It is located in the 3rd floor. Unique right? I mean it is no problem, but please make a sign. I arrived there almost midnight and I am tired, it would be nice to give information to your hotel guests right? 2. The moment I entered the room, it is nice. The only bothering thing is that the bed located away from the bedside table. I mean it's bedside table,right? It would be better if you move the bed next to the bedside table. 3. And then I came in to the bath room, and there is only 1 set toothbrush+toothpste, some soap in the jar, and that's it. But you can ask for more for free by asking the receptionist. And I needed shower cap for sure, so I called the receptionist that I asked for shower cap, then he replied "please, wait". And it took almost half an hour before I decided to call the receptionist again to ask for the shower cap. Jeeze you need to be quick. It is fine to just wait a while. But more than 30 minutes? That's ridiculous. 4. Now, after shower. I accidentally looked at the headboard. Oh my God, it was super dusty. It's not something difficult to clean right? I mean, unless it is on the ceiling which is high. It is headboard guys! 5. The time I checked out, I wasn't realize that i left my earphone on the bed. I just realized when I was no longer in Surabaya. Maybe, just like the other hotel, make sure that nothing is left behind in the room or nothing is taken from the room. 6. After several hours I checked out, I got a text message claiming that it was from your hotel, saying thank you for staying there and hope for any suggestion. So, I replied that I lost my earphone (I also gave the compliment, fyi). But you know what makes me more disappointed? There is no reply, just to say thank you or maybe apologize. Where's your attitude???

As a first time guest, the hotel is too complicated for me while nobody greet me at the entrance and explained where the the check in counter? the hotel still under construction at the entrance and a blocking the whole floor. reception not even smile and greet me and I must pay for my early check in Rp. 87.600 without any clue/information or suggest to wait or another option to me...... Bravo for the clean room!!!

Near enough from Tunjungan Plaza, budget hotel, friendly staff, helpfull staff, great location, near enough to search street food or restaurant around hotel. Improve the breakfast. Fast wifi. And thanks to receptionist to keep my suitcase while im check out until i take it back after several hours. But in the morning i can hear voice clearly from next room beside me, its so disturb my sleep.

If you go to Surabaya you can stay in here because its good place to sleep, comfortable, good service, not noisy despite its location on the roadside and near enough if you want walk looking for street restaurant.

Not Great at all. Maybe this was my fault by not reading the small print and booking online, but the picture I saw advertised with the price I paid showed a room with a nice view, some chairs there, and all in all a comfy looking place to stay. What I got was a disturbingly small room with no windows. I was not claustrophobic prior to checking in but pretty sure I am now. I felt like one of those people who do something horrible in prison and get sent to an isolation room. Internet was free but horrendous. Used my phone hot-spot instead. Kudos to the staff nonetheless who were exceptional in helping my print some documents. They were really friendly and helpful. I still would never stay here again if my life depended on it, but if you can handle a staying in a pink closet then feel free. Or just AVOID the standard room.

i had 4 days and 3 night in this hotel, the hospitality is very good, and the price is fairly good, not too expensive. the location of this hotel is very strategic in the center of surabaya city, you can find many option of transportation to go a round surabaya.

This hotel has a good location but small room even for superior room. Not much choice for the breakfast menu,taste so so. Internet connection is bad. The interior for restaurant,lobby, and room are not attractive.

this hotel located in the center of Surabaya closed to Tunjungan Plaza and other Surabaya Landmark just by walking. friendly staff and express check in, but we got standard room in 6th floor without windows, small room and smelly. The breakfast is so bad for 3 star hotel. Theres was several restaurants near the hotel for the choice like Holycow and Boncafe.

I'm stay in fave mex within this week. The room looks clean but the bedsheets was so many dirty spot. The towel need to replace, the wifi not so good. I don't know why but always reconnect. The breakfast lack of name tag, the fruit not fresh, the omelette over cook. Will find another stay while stay in Surabaya, to noisy, im stay at 638,

Jl. Pregol 1 3 5 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Favehotel MEX Surabaya places you within a 10-minute stroll of Joko Dolog Statue and Sharp Bamboo Monument. This 163-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a fitness center. Centrally located in Surabaya, the hotel is also a short walk from Grahadi and Tunjungan Plaza.


Dining

For your convenience, a buffet breakfast is available for a fee. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

All of favehotel MEX Surabaya's 163 rooms are individually decorated and have an array of amenities, including free bottled water, safes, and desks. Guests can enjoy free WiFi and satellite TV. Free toiletries are also available.


Property features

Favehotel MEX Surabaya features a fitness center, free WiFi in public areas, and a meeting room. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for IDR 230000 per vehicle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has laundry facilities.

Room options

Superior Room

Full 1 | Twin 2 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 2

Superior Room (Room Only)

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 434 reviews