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Best Western De Papilio

3.5 star property

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Photo gallery for Best Western De Papilio

A high-rise hotel with multiple floors, a prominent vertical design, and illuminated windows.
Property video
Suite, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board
Outdoor pool, sun loungers
Suite, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jalan A Yani No 176-178, Surabaya, 60235
  • Place, Universitas Islam Negeri Sunan Ampel Surabaya
    ‪12 min walk‬
  • Place, Petra Christian University
    ‪20 min walk‬
  • Place, City of Tomorrow
    ‪20 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪22 min drive‬

Room options

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, City View

Suite, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Smoking, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

In-room safe, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 Queen Bed, Smoking, City View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 Queen Bed, Non Smoking, City View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Twin Room Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Smoking

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Surabaya

Best Western De Papilio places you within a short walk of Universitas Islam Negeri Sunan Ampel Surabaya and within a mile (2 km) of City of Tomorrow. This 3.5-star hotel has 226 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking.

What's nearby

  • Universitas Islam Negeri Sunan Ampel Surabaya - 12 min walk - 0.7 miles
  • Petra Christian University - 20 min walk - 1.1 miles
  • City of Tomorrow - 20 min walk - 1.1 miles
  • Pelita Harapan University Surabaya - 4 min drive - 1.3 miles
  • Al Akbar Mosque - 6 min drive - 1.7 miles

Getting around

  • Jemursari Station - 3 min walk
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • ‪Ayam Bakar Primarasa - ‬6 min walk
  • ‪Galeri Seafood - ‬7 min walk
  • ‪Soto Ayam Pak Idoh - ‬1 min walk
  • ‪Depot Mie Remaja - ‬7 min walk
  • ‪Mie Gacoan Ahmad Yani Surabaya - ‬5 min walk

About this property

Best Western De Papilio

Best Western De Papilio features an outdoor pool, a children's pool, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and express check-in.
Guests can expect to find free WiFi and LED TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and slippers. Other standard amenities include washers/dryers, refrigerators, and electric kettles.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 176,471 for adults and IDR 88,236 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 36 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 411765.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately IDR 176471 for adults and IDR 88236 for children
  • Rollaway bed fee: IDR 411765.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.
Property Registration Number 55110, 9120508132629

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

What is there to do close to Best Western De Papilio?

This hotel is located in Surabaya within a short 18-minute walk of City of Tomorrow. You'll also find Tunjungan Plaza and Royal Plaza Surabaya within a short drive.

How much does it cost to stay at Best Western De Papilio?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Best Western De Papilio on Jul 2, 2026 start from $36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western De Papilio?

Yes, valet and self parking are offered for free at the hotel.

Does Best Western De Papilio feature a casino?

No, Best Western De Papilio doesn't have a casino.

Will I find an indoor pool at Best Western De Papilio?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Best Western De Papilio a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Best Western De Papilio?

No, there isn't a spa tub at this hotel.

Does Best Western De Papilio feature a restaurant that includes a breakfast menu?

Yes, Best Western De Papilio serves continental breakfast each morning for a surcharge from its restaurant.

Will Best Western De Papilio allow pets to stay free of charge?

No, pets and service animals aren't allowed at Best Western De Papilio.

Are there connecting rooms at Best Western De Papilio?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Best Western De Papilio?

The closest major airport to Best Western De Papilio is Surabaya (SUB-Juanda), which is 6.8 mi away (21 minutes by car).

Are there rooms with balconies at Best Western De Papilio?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and courtyard views.

Best Western De Papilio Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 50 reviews
Rating 8 - Good. 18 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 2 out of 50 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent value and fantastic breakfast

Clean and modern hotel which lived up to what was promised. Staff helpful.
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely accommodating and made my stay a pleasure. Indi in customer relations went above and beyond to make sure I had an enjoyable stay.
Stayed 18 nights in Jun 2025
Verified

8/10 Good

Gianfranco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile e disponibile.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant stay

overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many breakfast options! Suitable for vegans. Room was clean and the bed was very comfortable.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Diya

Liked: Cleanliness, staff & service, amenities
pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Robert Tjipto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Stayed 1 night in May 2019
Verified

10/10 Excellent

CHEE KIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Sarisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast & efficient very friendly and the smell of the lobby is lovely....
Stayed 2 nights in Feb 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Room was decent and clean. However the breakfast area and variety can be improved
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Richard J

Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Ananmanan

It to far from my place that I want to visit,but the Hotel is 👍👍👍👍👍
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

JXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay with good buffet breakfast!
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I was placed in a smoking room. The cigarettes smell is really strong.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Isnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOP

Dengan harga yang cukup terjangkau, fasilitas kamar di papilio sungguh memuaskan
Stayed 2 nights in Jun 2018
Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning hotel 10 out of 10

I found this hotel great, friendly staff ,clean ,beds ,very comfortable . Rooms were a bit small but very cosy had some trouble connecting to wifi staff fixed it straight away. Usual facilities pool gym very safe & secure hotel definitely stay here again
Stayed 1 night in May 2018
Verified

8/10 Good

Siew Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room ok, but restaurant food is lousy. Location wise not so convenient. You need to take taxi or Grab to anywhere except a restaurant nearby call Ayam Bakar Primarasa, about 200m away.
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good clean room nice pool view nice welcome drink.
Stayed 3 nights in Apr 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

first impression stay in papilio

papilio merupakan hotel dengan standard pelayanan yg baik. namun perlu diadakan perbaikan terutama untuk kenyamanan tamu dimana masih terdengar suara senda gurau dari kamar samping kiri maupun samping kanan. alangkah baiknya apabila hal tersebut bisa diminimalkan dengan memperbaiki atau menambah peredam suara. untuk makanan terbilang istimewa dan saya menyukai sajian menu breakfastnya.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

베스트웨스턴파필리오

방음이 너무 안되서 옆방 티비 소리와 새벽까지 떠드는 사람들 소리가 그대로 들려서 좀 힘들었음. 전체적인 호텔 시설과 식사는 매우 훌륭함
Stayed 2 nights in Mar 2018
Verified

6/10 Okay

shen

Disliked: Cleanliness

Please concern about the cleanliness

About the food, it have lot of food choices,all is delicious, wifi speed is best ,no lagging. But the cleanliness are not good ,it have several bugs in my beds.
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort
location and acces ok no buth tub for deluxe food variance ok taste need to improve
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business style hotel

Good service, reception staff were helpful. Good value food. The "business centre" is like something from the 1980s with old PCs and a printer that doesn't work but when I needed to print a few things I just asked reception and they were more than happy to print for me. They had music on the terrace which turned into unplanned karaoke from students eating there which was funny. The pool was out of use when I was there which was not indicated when booking which could have been annoying but it wasn't a priority for me so I wasn't too bothered. Not much character - a standard business style hotel but it's well run and I'd stay there again.
Stayed 4 nights in Oct 2017

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