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Best Western Papilio Hotel

3.5 star property
Hotel in Surabaya with free valet parking and a fitness center

Choose dates to view prices

Photo gallery for Best Western Papilio Hotel

Outdoor pool, sun loungers
Building design
Interior
View from room
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Jalan A Yani No 176-178, Surabaya, 60235
  • Petra Christian University
    ‪15 min walk‬
  • Royal Plaza Surabaya
    ‪2 min drive‬
  • Surabaya Zoo
    ‪4 min drive‬
  • Surabaya (SUB-Juanda)
    ‪13 min drive‬

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Room options

View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Smoking, City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

In-room safe, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

View from room

Deluxe Room, 1 Queen Bed, Smoking, City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

View from room

Deluxe Room, 1 Queen Bed, Non Smoking, City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking, City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking, City View

Suite, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

View from property

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Queen Room - Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Executive Queen Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

View from property

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Surabaya

Best Western Papilio Hotel places you within a short walk of Universitas Islam Negeri Sunan Ampel Surabaya and within a mile (2 km) of City of Tomorrow. This 3.5-star hotel has 226 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking.

What's nearby

  • Petra Christian University - 15 min walk - 0.8 miles
  • Royal Plaza Surabaya - 2 min drive - 1.7 miles
  • Surabaya Zoo - 4 min drive - 2.6 miles
  • Tunjungan Plaza - 8 min drive - 5.5 miles
  • Pakuwon Mall - 11 min drive - 7.1 miles

Getting around

  • Jemursari Station - 3 min walk
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • ‪Ayam Bakar Primarasa - ‬6 min walk
  • ‪Bebek Sinjay - ‬6 min walk
  • ‪Bebek Goreng Tiga Putri - ‬8 min walk
  • ‪Holland Martabak Terang Bulan - ‬5 min walk
  • ‪The Lodge Coffee & Eatery - ‬6 min walk

About this property

Best Western Papilio Hotel

Hotel in Surabaya with free valet parking and a fitness center
Best Western Papilio Hotel features an outdoor pool, a children's pool, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and express check-in.
Guests can expect to find free WiFi and LED TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and slippers. Other standard amenities include washers/dryers, refrigerators, and electric kettles.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 36 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 350000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: IDR 350000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

What is there to do close to Best Western Papilio Hotel?

This hotel is located in Surabaya within a short 18-minute walk of City of Tomorrow. You'll also find Tunjungan Plaza and Royal Plaza Surabaya within a short drive.

How much does it cost to stay at Best Western Papilio Hotel?

As of May 23, 2025, prices found for a 1-night stay for 2 adults at Best Western Papilio Hotel on May 30, 2025 start from $39.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Papilio Hotel?

Yes, valet parking and self parking are offered for free at the hotel.

Does Best Western Papilio Hotel feature a casino?

No, Best Western Papilio Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Papilio Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Best Western Papilio Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Best Western Papilio Hotel?

No, there isn't a spa tub at this hotel.

Does Best Western Papilio Hotel feature a restaurant that includes a breakfast menu?

No, Best Western Papilio Hotel doesn't have a restaurant that serves breakfast.

Will Best Western Papilio Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Best Western Papilio Hotel.

Does Best Western Papilio Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Papilio Hotel?

The closest major airport to Best Western Papilio Hotel is Surabaya (SUB-Juanda), which is 6.8 mi away (21 minutes by car).

Are there rooms with balconies at Best Western Papilio Hotel?

Yes, some guestrooms at Best Western Papilio Hotel offer a balcony and may feature city views.

Best Western Papilio Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 4 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ashfaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant stay

overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
Stayed 2 nights in Dec 2019

10/10 Excellent

Siti Zulaikha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Diya, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities
pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
Stayed 2 nights in Jun 2019

10/10 Excellent

Robert Tjipto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Stayed 2 nights in Jun 2019

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Stayed 1 night in May 2019

10/10 Excellent

pervaiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

CHEE KIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
Stayed 1 night in Mar 2019

10/10 Excellent

Sarisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast & efficient very friendly and the smell of the lobby is lovely....
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Room was decent and clean. However the breakfast area and variety can be improved
Stayed 1 night in Nov 2018

10/10 Excellent

Richard J

Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Stayed 1 night in Nov 2018

10/10 Excellent

Ananmanan, Singapore

It to far from my place that I want to visit,but the Hotel is 👍👍👍👍👍
Stayed 2 nights in Oct 2018

10/10 Excellent

JXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay with good buffet breakfast!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I was placed in a smoking room. The cigarettes smell is really strong.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning hotel 10 out of 10

I found this hotel great, friendly staff ,clean ,beds ,very comfortable . Rooms were a bit small but very cosy had some trouble connecting to wifi staff fixed it straight away. Usual facilities pool gym very safe & secure hotel definitely stay here again
Stayed 1 night in May 2018

8/10 Good

Siew Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room ok, but restaurant food is lousy. Location wise not so convenient. You need to take taxi or Grab to anywhere except a restaurant nearby call Ayam Bakar Primarasa, about 200m away.

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good clean room nice pool view nice welcome drink.
Stayed 3 nights in Apr 2018

6/10 Okay

shen

Disliked: Cleanliness

Please concern about the cleanliness

About the food, it have lot of food choices,all is delicious, wifi speed is best ,no lagging. But the cleanliness are not good ,it have several bugs in my beds.
Stayed 1 night in Feb 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business style hotel

Good service, reception staff were helpful. Good value food. The "business centre" is like something from the 1980s with old PCs and a printer that doesn't work but when I needed to print a few things I just asked reception and they were more than happy to print for me. They had music on the terrace which turned into unplanned karaoke from students eating there which was funny. The pool was out of use when I was there which was not indicated when booking which could have been annoying but it wasn't a priority for me so I wasn't too bothered. Not much character - a standard business style hotel but it's well run and I'd stay there again.
Stayed 4 nights in Oct 2017