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Arcadia Surabaya by Horison

Property class: 3.5

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Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Jalan Rajawali No. 9-11, Surabaya, East Java, 60175
  • Place, Red Bridge
    ‪5 min walk‬
  • Place, Chinatown
    ‪9 min walk‬
  • Place, Ampel Mosque
    ‪17 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪31 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, rollaway beds (surcharge), WiFi (free)

Standard Twin Room

  • City view
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, rollaway beds (surcharge), WiFi (free)

Standard Double Room

  • City view
  • 279 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room Single Use, 1 King Bed

Deluxe Double Room Single Use, 1 King Bed | In-room safe, desk, rollaway beds (surcharge), WiFi (free)

Deluxe Double Room Single Use, 1 King Bed

  • City view
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room, 1 Queen Bed

In-room safe, desk, rollaway beds (surcharge), WiFi (free)

Superior Double or Twin Room, 1 Queen Bed

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Modern King

In-room safe, desk, rollaway beds (surcharge), WiFi (free)

Deluxe Modern King

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Deluxe King

In-room safe, desk, rollaway beds (surcharge), WiFi (free)

Classic Deluxe King

  • Sleeps 3
  • 1 King Bed

Standard Queen Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Surabaya

Located in Ampel (Arab Quarter), Arcadia Surabaya by Horison is adjacent to Red Bridge and within a 10-minute stroll of Gedung PTP XXII. This 136-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Red Bridge - 5 min walk - 0.3 miles
  • Chinatown - 9 min walk - 0.5 miles
  • House of Sampoerna - 12 min walk - 0.7 miles
  • Ampel Mosque - 17 min walk - 0.9 miles
  • Pasar Atum Mall - 18 min walk - 1.0 mile

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya Kota Station - 14 min walk
  • Surabaya (SUB-Juanda) - 45 min drive

Restaurants

  • ‪Depot Lontong Balap Rajawali - ‬2 min walk
  • ‪Rumah Makan Laksana Jaya - ‬3 min walk
  • ‪Fifteenth Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Depot Sari - ‬4 min walk

About this property

Arcadia Surabaya by Horison

Arcadia Surabaya by Horison features free WiFi in public areas, meeting rooms, and conference space. Free parking is included with your stay. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a business center, free newspapers, and a ballroom.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Electric kettles, laptop-compatible safes, and desks are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 84,700 for adults and IDR 42,350 for children
  • A restaurant

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • Elevator

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for IDR 171488.0 per day

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 84700 for adults and IDR 42350 for children
  • Rollaway bed fee: IDR 171488.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Property is also known as

Arcadia Surabaya
Arcadia Surabaya Horison Hotel
Arcadia Horison Hotel
Arcadia Surabaya Horison
Arcadia Surabaya Hotel
Arcadia Surabaya by Horison Hotel

Frequently asked questions

Are free cancellation options available at Arcadia Surabaya by Horison?

Arcadia Surabaya by Horison offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What is there to do near Arcadia Surabaya by Horison?

This hotel is situated in Ampel (Arab Quarter), just steps from Red Bridge, and within a 10-minute walk of Gedung PTP XXII and Pasar Pabean. You'll also find Chinatown and Pasar Atum Mall less than a mile away.

Does Arcadia Surabaya by Horison feature a casino on the premises?

No, Arcadia Surabaya by Horison doesn't have a casino.

Will I find an indoor pool at Arcadia Surabaya by Horison?

No, there is no indoor pool at this hotel.

Does Arcadia Surabaya by Horison feature a restaurant that includes a breakfast menu?

Yes, Arcadia Surabaya by Horison serves buffet breakfast each morning for a surcharge from its restaurant.

Will Arcadia Surabaya by Horison allow pets to stay for free?

No, pets aren't allowed at Arcadia Surabaya by Horison.

How far is the airport from Arcadia Surabaya by Horison?

The closest major airport to Arcadia Surabaya by Horison is Surabaya (SUB-Juanda), which is 17.3 mi away (45 minutes by car).

Arcadia Surabaya by Horison Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 36 reviews
Rating 8 - Good. 19 out of 36 reviews
Rating 6 - Okay. 9 out of 36 reviews
Rating 4 - Poor. 2 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was slow because the rooms were not ready (although we arrived way past 2.00 pm) and we were only given an extra bed on the 2nd day. The rest were ok - breakfast aplenty and kitchen staff were very helpful. Perfect location (public transport just across the hotel). Will stay again for sure.
Stayed 6 nights in Nov 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

All staff members are friendly.

Hotel very close to public transport, room was clean. I do recommended to everyone
Stayed 6 nights in Jun 2017
Verified review

6/10 Okay

A short stay.

Value for money.
Verified review

6/10 Okay

Hotel dekat perak

Akses hotel dekat dengan perak juga dekat ke arah pasar genteng pusat untuk beli oleh oleh disurabaya,selain itu juga dekat dengan stasiun pasar turi.tapi sayang kamar mandi airnya sering menggenang...
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice stay

Special thanks to the very nice front desk staff Location was good for me close to old surabaya and ferry terminal Same day laundry service Nice view from my room over old Surabaya
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disini aku bisa tenang

Mencari ketenangan dan aku dapatkan di Ibis, menyenangkan dan pelayanan yang ramah.
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
It was very comfortable and the staff very polite and helpful. The hotel is clean and very ideally located.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

one rude staff and fouls smell in the lobby

Overall a bad stay. The foul smell in the lobby and hallway just the beginning of my unsatisfaction. Most of the staff are ok but one rude staff ruins the ok reputations.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locations

Great place to stay at surabaya
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

above than everage if we think about price.

room is clean and calm, staffes are kind and price is resonable. but no pleace to eat near hotel, no restaurant, no convinient store like alfa mart or seven eleven.But good please to visit PAL or central or central commercial area in surabaya.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gutes Hotel in Zentrumnaehe.

bei unsere durch Reise nach Borneo haben wir 3 nächste im Ibis Rajawali verweilt und das zum dritten mal.
Verified review

6/10 Okay

Value for money hotel.

I am a business traveler and my reason to come to Surabaya is for an important meeting at the Port of Tanjung Perak. I chose Ibis Rajawali because it is close to my location of meeting. For the hotel rate, I was pleasantly surprised at the facilities in the room. Internet access was also available for free.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kamar luas, nyaman

Lain kali akan menginap lagi di Ibis Rajawali
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to sights an easy to get a taxi to places.

Comfortable stay, quiet and clean
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

What you pay is what u get

Been here for 4 days. Location is good as its very near to JMP however during night time very quiet and can say like a ghost town. The buffet is highly not recommended as it is not nice at all and very limited choices. The room is just fine. Its a budget hotel so dont expect more. The salon at the lobby is also not that good as their service very slow and they dont even have the curler and the basic equipment whereby a salon must have.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable service satisfactory would recommend to others for its value
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Good time in Surabaya

Convinient location, friendly staffs, clean room and comfort bed. Foods are ok but bar services is poor. Good moments with pionist for the song 'The moon represents my love to you"
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and great service

On a budget, this was the best hotel we stayed at during our 60 day trip in Indonesia. Very clean and quite spacious room. Nice bathroom. The personel was very helpful, and the service at the restaurant was good. We only stayed one night, and we did not venture around the neighbourhood, so cant say much about the location.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confenient location.

Clean good hotel. close to shopping centre. Food and beverage a bit overpriced for Indonesian standards.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Nice clean hotel but nothing to shout about....
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familienfreundlich

Das Hotel kann ich nur weiter empfehlen. Sehr freundliches Personal und die Sauberkeit wird auch sehr gross geschrieben. Fruehstuecksbuffet war klasse.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

We have been staying more than once, never fails to deliver consistent excellent service and comfortable clean rooms. We will stay in the same hotel for our subsequent visits due to its strategic location for convenient shopping and access to many places.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel ibis

hotel sangat bagus kerna ianya berdekatan dengan pusat membeli belah.selain daripda itu staff staff nya juga cantik cantik sekali. Tapi kalau saya mahu ,merasa makanan di luar hotel seperti macam ngak ada ya
Verified review

8/10 Good

Liked: Staff & service

Not Excellent but Above Average

My stay at Ibis Surabaya Rajawali was just average. However, I would return to the hotel if it was the same rate. The room and amenities were average. Nothing to shout about. However, it was just nice and sufficient for a short stay. However, I really liked the location of the hotel. It was near many points of interest (eg. House of Sampoerna, Chinatown etc.), Giant Hypermarket and a textile market. In addition, I thought that their staff members, especially their cafe waiters and waitresses, provided really good service. Their food at the cafe was excellent as well and I really enjoyed their Indonesian-style satay.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air vi dusin did not work as it supose to do, not so good food in the restaurant. Very much traffic outside. Good service, clean hotell. Okey hotell for just a place to sleep.

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