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Surabaya Suites Hotel

4.0 out of 5.0

Recent guest reviews

Worn out carpeting, creaky bath counter, room amenities are lacking (toilet roll is one-third only and they did not replace until the next day despite request). But I guess they are doing good business because breakfast was PACKED. Its like a game of musical chair that somebody grabs your seat once you go back for refill and you have to wait again for somebody to finish.

Take a holiday with my big family in Surabaya, this is one of our families favorites hotel. The price always affordable for us, our business room is spacious with guests room, Clean and comfortable. Breakfast is delicious with various choices of food. Recommend this hotel to everyone.

I enjoyed the time staying in this hotel with my family. With that affordable rate for Business Suite of more than 48 sqm ?? Surrounded by a big famous mall of Surabaya Plaza, Submarine Museum, Railway Station, City Hall, World Trade Centre in a distance of only walk steps away ?? No kidding ?? Of course I'm in !!! 👍👍👍

Arrived here around 4.00 pm after a train trip from Jember. The room was ready. We have stayed here 3 or 4 times before and love it here. It is next door to a large plaza with good food places if you want to eat away from the hotel. The hotel has changed names and used to be called the Surabaya Plaza Hotel. It is also being renovated from the top down but that will not interfere with what you are doing. There are 2 lift stations and one is under renovation. It did not affect us Service excellent as usual and it has a nice bar downstairs which surprisingly is quiet cheap now. Breakfast was good this morning as usual also. There is a little coffee area which we have used before also on the ground floor Our room is on the second floor and has a separate lounge area with couch and chairs and a desk for your laptop needs. The bed and pillows are comfortable. There is a bar fridge. The room is quiet and you cannot here the noise from the main road below or the shopping mall either Look, this place is good. There is not much else to say about it. Just keep in mind the traffic when you arrive at Surabaya airport or the train station. That is part of life here in Indonesia and I love the hustle and bustle character of this great country even though delays because of traffic can be a pain

This hotel is near or in front of mall. The former name for this hotel is Surabaya Suite Hotel, you can see the bilboard name of it. Even old hotel but has managed by horison group hotel make one of the best hotel in surabaya. The breakfast is good and you can go around near hotel to get a lunch or dinner in the mall. Junior suite room is the best choice for you. Its a big room. And the last is staff will serve you in excellent. Thanks horison.

Room are big had separate living room. Bathroom clean with good amenity Wifi quite strong at our room on 6th floor...we changed the room since the aircon are not cold enough...cleanliness average...old hotel maintain good...breakfast was ok ...variations of food good enough...staff are friendly

Went here for 6 nights. The interior needs re-decoration I guess. The curtain used in the bath tub should be washed to wipe out the fungus. The breakfast is standart. One thing nice is the you gan go shop arround as cellphone shopping center is a door step away from the hotel. You may find Surabaya Plaza also that you can have dinner there.

This is a used to plaza surabaya hotel that renamed. Ya according the name..suites..its have a large room. But poorly my room have a bad bed sheet. Its have black stain. This room have a large nice bath room. Its location quite strategic near the plaza surabaya and wtc surabaya...but unfortunately my room have a bad view the old building behind the plaza so make its seems quite spooky. And please the staff also much more friendly n smile.

Before it become Horison Suites, it used to know as 1 of the very 1st hotel in Surabaya that had the guts to declare itself as "No Smoking Hotel" or "Smoke Free Hotel" (which is very very good!). But now, from the 1st time we step in to the lobby, you can smell very thick smoke & you can see smokers smoke everywhere INSIDE the hotel! :-( There're a lot of kids running around, but the hotel seems dont care with the fact that those kids being poisoned by the smokers! Conclusion: NOT a family hotel (especially family with kids!) We're doing 1 day meeting & another "funny" (read: annoying) thing is the public male restroom are not available & if you want to go to the restroom you've to go to 2nd floor and "do your thing" in room 201 & 204 (as the replacement of unavailable regular public restroom). Can you imagine, hundreds of men lining up in front of room 201 & 204 because there're only 2 room for it??? :( Conclusion: adding up the free to smoke policy & this restroom situation, it seem the spirit of excelent hospility has vanish from this (used to be) wonderful hotel... too bad... :-(

An old fashioned hotel in the city center but with a very cozy atmosphere and friendly. Enjoy music in the "Cafe Taman" with well arranged menu and the best service from Bagus a bartender and Nanag the banquet associate at this hotel. I think the management should pay attention and to developing their career to the next level, they're your assets.Also last but not least the welcoming scene and good information from Tulus a concierge there make this hotel like a five star hotel. Meanwhile the rooms are large and comfortable and away from the noise of the city center, Little improvement is needed but does not reduce the best experience to stay here. Keep it up guys! Cheers !!!

Plaza Boulevard, Jalan Pemuda 31-37 Surabaya East Java

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Bar/lounge
  • Outdoor pool

Surabaya Suites Hotel places you next to Surabaya Plaza Shopping Mall and within a 5-minute walk of Submarine Monument. This 230-room, 4-star hotel has a bar/lounge, an outdoor pool, and free in-room WiFi. Centrally located in Surabaya, the hotel is also a short walk from World Trade Centre and Grahadi.


Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


All of Surabaya Suites Hotel's 230 recently renovated rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include free bottled water, phones, and desks.

Property features

Surabaya Suites Hotel features an outdoor pool, a children's pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for USD 48 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options

Business Double or Twin Room

King 1 | Twin 2 | Sleeps 3

Deluxe Double Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 210 reviews