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Sheraton Surabaya Hotel and Towers

5.0 out of 5.0

Recent guest reviews

I had a great time at sheraton surabaya when we stay at 4-5 nov, great service, great food, great benefide,thanks chef steve for your helping us, also cafe bromo staf, kawi lounge and fo team for the great service and recognize

I have stayed in this Sheraton for many years. Was upgraded to a newer room at the top floor (28th) with lounge access (25th). The newest 6th section of the TP mall is now open and located next door. Front desk service is fast and courteous. Breakfast buffet on the ground level was very crowded. Tired of waiting for coffee refills, even though there are several staff working at some counters. Speed and efficiency need improvement. As the opposite, the Lounge service is excellent during our stays. Ms. Dellan, Alfred, Benny, Yumi, and others are all professionally helpful and courteous. When asked, Ms. Dellan took extra efforts to order traditional desserts for us; which are not always on the menu. Variety of food in the lounge both during breakfast and evening cocktails are generous and of good quality. There should be stricter rules on allowing family with small children in the lounge. Parents are responsible to keep the kids from being too active and noisy. Laundry service was very slow: it took two days just to wash a shirt and pant. This is unacceptable. When we complained, someone was saying that the hotel is "trying to find a better service...". This is surely not the answer when we are running out clean clothes. We noted that the tap water sometimes does not smell fresh. They need to check any corrosion or clogging in the pipes.

Can't compare to other hotels in Surabaya but typical middle of the road Sheraton business hotel. Staff were very friendly but otherwise functional rooms. Stayed in the Deluxe Suite (basically two guest rooms joined together - no mini-bar. Comfortable bed and nights sleep.

Sheraton Towers in Surabaya totally lives up to the expectations. Located right in the middle of the Tunjungan Plaza Mall, the Hotel offers you a wide variety of options for shopping. The Hotel is slight far off from the Airport (around 30-40 mins drive, more if there is traffic) but being in the middle of the city helps. The rooms are spacious and well maintained though the in room lighting is a bit dim. The staff is very friendly and helpful. They have multiple choices for food, inhouse and since you can walk right into the Mall from the Hotel, you can explore further options for food there. A wide variety indeed. They have a fabulous swimming pool where you can spend entire afternoons before you wind up with a drink at their Lounge bar right next to it. We had a couple of meals at their inhouse Chinese restaurant and the food and the service there was impeccable. Though Surabaya by itself does not offer much for sight seeing, you can always take the overnight excursion to Mt. Bromo and the Hotel is always happy to assist you with it.

All Service was great, Room was Clean and Tidy. Near to mall Tunjungan Plaza. location in the central of town it recommend to business and short trip, helpfull staff .. ....... quite good place to stay!

I was there recently for a short business trip. I needed to be in a central part of town, which this hotel is. I needed a sensible price for such a higher class hotel, which I got. And I needed a comfortable and easy stay, which this hotel gave me in abundance. Really helpful and friendly staff (GENUINELY too, not like some hotels where you feel it's fake), and the room I had was very comfortable indeed. The club floor was great. I would very likely stay there again next time.

A short biz trip but convenient to a mall next to the hotel. Staff is helpful ensuring my requests are met. Staff at the breakfast restaurant make sure I always have a warm if not a hot cup of coffee and even quickly change one that was getting cold! Rooms are clean. We tried the Chinese Restaurant for dinner - a bit pricey.

service oke, perfect room, good ambience, nice bathroom, proper breakfast, comfy bed, nice balconny, and get a nice view. overall oke. i will back to this hotel again if i was given a chance to stay. keep improving!

Good place and service but the interiors (furnitures etc.) and equipments are so old, the ac doesn’t even have a remote. But the employees are so polite and nice. The bathub are great, the soap smells good, the bathroom is clean

Third time I've stayed here. Very convenient for business and the mall. Staff all polite and helpful. 150,000 from airport. Food is very good but expensive as are the drinks. Avoid the bar area as it's INFESTED with mosquito.

Room options

Club Room

Full 2 | King 1 | Sleeps 2

Deluxe Suite

King 1 | Sleeps 2

Executive Suite

King 1 | Sleeps 2

Premium Room

Full 2 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 800 reviews