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Sheraton Surabaya Hotel and Towers

5.0 out of 5.0

Recent guest reviews

Rooms are the standard SHeraton design, slightly dated, the bathrooms should be renovated any time (and the fitness center as well). Wifi was slow. Location is perfect, connected to the main shopping mall. Breakfast is very good, room service worked well, the staff was extremely nice (above average, even by Indonesian standards). Special thank you to Didiek for providing amazing concierge service!

Right where do I start with this one. First of all I was in bali and the international airport got closed due to the volcanic activity at mount agung. So i spoke to my airline to change my flight to Surabaya they did but It meant having a 4 day layover in Surabaya ... So I took a look on agoda and found this place for a great price! Approx $75 a night Not bad at all for a 5 star establishment Having arrived at 8am after a 17-18 hour drive from bali knackered and exhausted I explained my situation to the friendly staff and they immediately took pity on me and upgraded me from a basic Room to a 1 bedroom apartment free of charge! And swiftly took my bags upto my room This place is a great location if you are on business in Surabaya being linked directly next to a huge shopping mall with hundreds of shops and restaurants . The bar downstairs here is also very well stocked and the restaurant food is great too. Although it was a lot more pricy around 400k I used the hotel car to take me to the airport Surabaya isn’t the tourist haven bali is but if I came here again I would definitely stay at the Sheraton.

The hotel is located in the downtown area of Surabaya, embedded - connecting to Tunjungan Plaza, a chain of 6 plaza building that host anything from branded goods to cheap stuff. Although its connected this hotel doesnt have the noise disturbance. The sound proof quality is quite good. Being connected to Tunjungan Plaza means you got all the benefit like easy place to spend time, and finding food would be an easy thing to do. The room is quite average, but its got all the amenities for a good night stay. All and all, its a 5 stars hotel with 5 stars facilities. The breakfast is quite wide spread. Nothing to complain here.

Just couldn't fault this hotel. Checked-in personnel full of energy and chat with you casually to make you feel welcome. I didn't catch his name (he's usually in front desk at night) and my room got upgraded so BIG thanks to him. The room was spacious in the corner and newly renovated with Sheraton quality. The bathroom was big and plenty of amenities. Tried their breakfast and the staffs attitude are top-notch as one of them came to me and asked for suggestion of improvement. Location is also key as this hotel is super convenient surrounding by gigantic Tunjungan Plaza. Totally impressed!

This hotel has a good location.. It is located in the middle of town.. At tunjungan plaza (the biggest shopping mal in Surabaya) they have direct access to this shopping center. Their staff is polite and friendly, the room is clean and comfort. Like other 5 stars hotel.. Their equipped with a good facilities... Their nice swimming pool etc

I came 2 days before CNY, upon arrival was greeted by a Mr. Susilo at front desk. All smiles and enthusiastic he made me felt like the hotel was a beach resort amidst a busy and chaotic lobby crowded with people waiting to check in and some shoppers from the nearby malls just hanging out at the lobby. He instantly upgraded me with a late check-out till 1600hrs as requested, bearing in mind I am Platinum on IHG, I do not even get that sort of treatment. I am so thrilled and Mr. Susilo made sure that every single fussy request I made was attended to, I am so thankful for that and I am sure he is a very good ambassador of your good hotel. Rooms are spacious and as mentioned by many it is dated, they are very good size and quiet it was perfect for someone like me who wanted to get away from the hustle and bustle of CNY just for a few quiet nights. The only issue I wish to mentioned was that the room beside mine has a problem with their shower, while the occupant was showering for 30mins or so, the squeaking sound was so loud and unbearable that it was louder than my TV when volume was adjusted up to +20 for my TV but that was ok. I also had dinner one night which i thnk was CNY eve at the restaurant downstairs not the Chinese one. It was quite ok and you can feel a little festive mood with Lion Dance, Chinese food such as Roast Piglet, Duck etc but it was chaotic as it was filled with guest celebrating CNY. Sad to say breakfast was filled to the brim as I made my way down at 945am thinking that there will be lesser crowd, it so happens to be the adverse as even guest who paid with advance booking were on waiting list and theres like 20 guest ahead of me, despite the huge restaurant it was not able to accomodate people and some were sitting at Cafe Kawi for breakfast and imagine 1030am is the cutoff time. Tis goes to shows that the hotel is popular I must say. Tried the massage,very good masseuse they got and good price. Really if I were to fault anything would be facilities it is dated and needs some revamp or in the next 3 years the Four stars (Four Points Sheraton) next door may well eclipse this hotel As of now it is highly recommended as it links u to the 6 towers of Tunjungan Plaza.

Nice dinner and breakfast buffet. Nice polite and helpfull smiley staff. Prime location. Just walk to yhe biggest shopping center in Surabaya, Tunjungan Plaza. We are very satisfied while staying in Sheraton Surabaya. Will stay again when go to Surabaya. Thank you Sheraton Surabaya.

This hotel located in Tunjungan Plaza mall area, so it is so easy if you would like to walk around this huge mall. This is an old hotel but stil with a clean, tidy and as expected room and facilities. The front desk is very professional, we are treated with a warm welcome on arrival. All staff were very good, nice and friendly. A good choice if you come to Surabaya.

Stayed here for three nights as an SPG Platinum member and was overall pleased with the facility. I was upgraded to a suite. It is not a small cozy hotel, but a grand one with many amenities and features to offer. The breakfast buffet is plentiful and has everything you could want. The hotel bar features live performance at night, which was a treat. Most importantly, the staff at the concierge lounge weree very helpful and attentive. They remembered my name from the first day. When I had a question about booking a local flight to Bali, one of gentleman at the concierge sat down with me to make multiple calls to different travel agencies before we found one at the mall next door to the hotel. Wonderful, wonderful service.

Was great hotel with a good staff also i got an upgrade for free. Sheraton got direct access to Tunjungan Plaza Mall (Famous mall in Surabaya), so it is help us to reach Tunjungan faster by walking. All staff was incredible helpful.

Jalan Embong Malang 25-31 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Sheraton Surabaya Hotel and Towers places you next to Tunjungan Plaza and within a 10-minute walk of Grahadi. This 348-room, 5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Centrally located in Surabaya, the hotel is also a short walk from Joko Dolog Statue and BG Junction.


There are ample dining options with 3 onsite restaurants, including Kafe Bromo, which specializes in international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


All 348 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, free bottled water, and laptop-compatible safes are also standard.

Property features

Sheraton Surabaya Hotel and Towers features an outdoor pool, a children's pool, and a fitness center. Parking is IDR 50000 per stay (IDR 50000 per stay for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for IDR 460000 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 849 reviews