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Sheraton Surabaya Hotel and Towers

5.0 out of 5.0

Recent guest reviews

I recently stayed for a night at this hotel. What I like best about this hotel is the location. It's connected to a large mall in the city, Tunjungan Plaza, so it's easy to just go next door and find something to eat or even do a little bit shopping. The room is okay. I stayed in a non-smoking room, but i can faintly smell cigarette. Bathroom is a bit small and you can easily tell it's old. When I checked in, the hotel said i got upgraded to the next level room, but seriously, mine didn't feel like an upgrade, it feels just like a standard room. Breakfast was okay, but the sofas at the breakfast restaurant looks really old and need replacement, not fitting for a five star hotel I think. Oh and the worse part is, smoking in an air conditioned room is allowed! i had coffee in the afternoon at the Kawi lounge and there are people smoking there! They have a non-smoking section but it's very small and it's basically not separated with a glass door to the large smoking section.

We stayed next door at Four Points but came here most nights for the lounge. Love the atmosphere and drink selection is decent. The music was good except the band was not great. It's amusing for sure. Nice hotel but there is some construction still going on.

I visited this hotel several times for my business trip in Surabaya. What a nice hotel and always know how to make me and my little family feel comfortable. Kawi Lounge has a great menu to treat my business guests and relatives so does with the ambiance.

Sheraton's location is very convenient because near the mall, even though there are some constructions around the building but it has been a pleasant stay there, the staffs are nice and helpful, breakfast is great many choices.

Sheraton, why would there be ashtrays in a non-smoking room on a non-smoking floor? Answer:. You obviously do not maintain your property or give the necessary guidance to your employees in order to comply with the advertised non-smoking accomidations. The result of your blatant disregard is that i had one of the worst hotel experiences of my life and paid for it with good money. Because of the horrible smell I felt dirty and sick to my stomach. Because of this I felt weary in regards to other aspects of my room's cleanliness. We're the floors clean or the glasses sanitized? We changed rooms but smoke permeated everything and was so strong that it would wake me up at night. Also, the bed linen was stained and had holes in them. Sheraton should be ashamed. I left this property dirty and everything I brought into your hotel stinks..

I was expecting to check in to the usual Sheraton experience but in left with great disappointment. Room was shabby, musky smelled and worst., maintenance was bad. I had a badly damaged shower area with tiles chipped off, causing potential cut . Housekeeping staff can't be bothered to clean the room, paper chips that dropped from my bad were left on the floor until the last day. The attendant can't bother to vacuum the long trail of small paper chips. Am really surprised. Soap was not replaced, no toothbrush or tooth paste. Even drinking bottled water seems so difficult to assess. I hope it's probably that one housekeeping personnel that was lazy. The front office staff or restaurant staff are all very friendly and helpful. Something commendable.

Stayed our last night in Sheraton as the last leg of our week's trip for our wedding anniversary. Several staff from the guest relations & front office gave us a surprise by dropping by our room with a cake and lots of well wishes. Was blown away by the welcoming gesture. Room was perfect with King size & soft fluffy pillows. Pool was a good size. Location was splendid with direct linked to one of their newer mall -Tunjungan Plaza. Great selection of stores with main Anchor Sogo, cinema and eateries. Wide spread breakfast with mainly International & local indo dishes. Would recommend Sheraton if you are in Surabaya for your vaca.

We were lost in four points hotel which is in the same mall area Tunjungan Plaza. When we get into this old hotel we dissapointed with the internet connection, the water too hot, almost burn my skin. It was my fault, I shouldn't just put my feet in the tub. Thought it was enough, but we found the bed was so standard. We need airy bed, come on!!

saya meninggalkan cellular di kamar karena lupa waktu check out dan berkat kesigapan room service dan Bagian Front desk, , cellular segera ditemukan dan dikembalikan,High recommended for stay, clean , very quite room , good food for breakfast, dinner and lunch, Always hommy for visitor

Rooms and grounds are nice. Bathroom might need better cleaning, I can smell urine, though faint, but still there. Location is perfect if you want to shop in TP. Hotel needs to provide more working elevators. Half of the elevators didn't work when I was there. It took a long time to get up and down. Also when I was there July 2017, it was very crowded. A lot of guests after the Ramadhan.

Room options

Club Room

Full 2 | King 1 | Sleeps 2

Deluxe Suite

King 1 | Sleeps 2

Executive Suite

King 1 | Sleeps 2

Premium Room

Full 2 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 776 reviews