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Sheraton Surabaya Hotel and Towers

5.0 out of 5.0

Recent guest reviews

Stayed here for three nights as an SPG Platinum member and was overall pleased with the facility. I was upgraded to a suite. It is not a small cozy hotel, but a grand one with many amenities and features to offer. The breakfast buffet is plentiful and has everything you could want. The hotel bar features live performance at night, which was a treat. Most importantly, the staff at the concierge lounge weree very helpful and attentive. They remembered my name from the first day. When I had a question about booking a local flight to Bali, one of gentleman at the concierge sat down with me to make multiple calls to different travel agencies before we found one at the mall next door to the hotel. Wonderful, wonderful service.

Was great hotel with a good staff also i got an upgrade for free. Sheraton got direct access to Tunjungan Plaza Mall (Famous mall in Surabaya), so it is help us to reach Tunjungan faster by walking. All staff was incredible helpful.

I am not the fan of the hotel and its sister property, to be honest like my other review on the next door hotel, i have pointed out that the hard work of its staff is being hindered by the policies by the management. Parking is one of my biggest gripe, since valet is being charged per service, 50.000 IDR each time you use the service, which really means you get your wallet dented if you happen to bring your car. Management tried to reply my review on the other property (Four Points) saying that it was the mall's management who charged the parking. I don't know if you tried to maximise revenue, with such petty policy and would it work. Here's what i thought, you could have valet prices to be actually integrated to your stay pricing, with 50k charged extra to the current night, no one spending would complain for this, rather than charging me every time i park in your hotel. I was thinking that maybe you had one off problem, and not a system problem hence the extension of the stay, turns out to be a problem on both properties so i guess the problem lies with the management system. Other than that, the room looks very old, and is in dire need to be renovated, I was asking regarding this to one of the hotel employees, and she answered that some suites are undergoing a refurbishment. I think the SPG recognition is somewhat mixed, with some of the employees knowing full well what a platinum benefit of a SPG Platinum is, and some of the junior employee seem to be oblivious on what it is. I seriously hope that this hotel could improve. Stayed as Soesanto S.

The hotel is located in the heart of Surabaya and also connected with Surabaya's biggest shopping mall (Tunjungan Plaza). The hotel room is large, nice, and clean. The restaurant offers various delicious food from Indonesia. The meeting package is good and the ballroom is more than adequate to accommodate our seminar guest. Overall, it is a nice stay in Sheraton Surabaya.

Always stay at this hotel when in Surabaya. Great location, staff, value and amenities. The Club Lounge is a nice addition with helpful staff and a relaxed atmosphere. The buffet breakfast is good and the pool is usually quiet and fairly private

The hotel is next to Tunjungan Plaza, that's why we chose this hotel. In other way, the service, the room, the breakfast were extraordinary! Andddd i really love the big christmas tree in the lobby. Such as a good experience to stay at this hotel. Will be there again next time if we have chance to stop in Surabaya.

The Sheraton is strategically located & directly linked to a massive comprehensive shopping complex that serves both the luxury & mass market spectrum. Checked into a junior executive suite that has been recently refurbished with access to the club lounge. Both executive suite & lounge has been tastefully furnished where the staff are always most eager to assist to ensure your stay is most comfortable. The hotel rooms are being gradually upgraded which may take another 12 months to complete. Special thanks to the Director of Rooms I-Made Arnawa who took exceptional & meticulous care of me to ensure all my needs were attended to, which in turn persuaded me to make another stay soon after. Best wishes Alan Leong Singapore

great hotel, its a refurbish one but done it nicely and the staff is Top one, very helpful and cheerful. very polite and you feel like you at your home town. you have to try the hotel kitchen, the fish and chips and the Javanese soto ayam is the best one so far I have on Surabaya, well done guys!!

Love to stay at this hotel cause the pillow and comfortable Bed. I also like the Breakfast with a lot of food variety. They had a whirlpool near the main pool but not heated one. Gym was also fun coz it has a lot of equipment.

Back at the hotel after 2 years. Club service was good, with decent selection of wine & finger food. Had asked to changed room to reduce the early noise disturbance. Front desk staff were friendly. Good connection to the expanded mall for an evening walk before/after meal. Overall, it was another nice stay.

Jalan Embong Malang 25-31 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Sheraton Surabaya Hotel and Towers places you next to Tunjungan Plaza and within a 10-minute walk of Grahadi. This 348-room, 5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Centrally located in Surabaya, the hotel is also a short walk from Joko Dolog Statue and BG Junction.


There are ample dining options with 3 onsite restaurants, including Kafe Bromo, which specializes in international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


All 348 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, free bottled water, and laptop-compatible safes are also standard.

Property features

Sheraton Surabaya Hotel and Towers features an outdoor pool, a children's pool, and a fitness center. Parking is IDR 50000 per stay (IDR 50000 per stay for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for IDR 460000 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Club Room

Full 2 | King 1 | Sleeps 2

Deluxe Suite

King 1 | Sleeps 2

Executive Suite

King 1 | Sleeps 2

Premium Room

Full 2 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 836 reviews