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Sheraton Surabaya Hotel and Towers

5.0 star property
Luxury hotel with 3 restaurants connected to the convention center in Surabaya

Choose dates to view prices

Photo gallery for Sheraton Surabaya Hotel and Towers

Relax by the pool surrounded by lush greenery and comfortable seating options.
Relax and socialize in our stylish lobby, featuring a central seating area and curved reception desk.
Experience the hotel's striking entrance and beautifully maintained garden area.
Experience the hotel's spacious lobby, featuring a central buffet area, comfortable seating, and a unique reception desk.
Enjoy panoramic views of the city from this rooftop space, featuring a sofa set, coffee table, and comfortable seating.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Parking included
  • Laundry

Explore the area

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
  • Tunjungan Plaza
    ‪1 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Grand City Surabaya
    ‪17 min walk‬
  • Surabaya (SUB-Juanda)
    ‪22 min drive‬

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Room options

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 Bedroom

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 Bedroom, Non Smoking

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Apartment, 3 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Classic Apartment, 3 Bedrooms

  • 1485 sq ft
  • Sleeps 7
  • 3 Double Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed, Non Smoking

  • 2583 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom, Non Smoking

Royal Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Royal Suite, 1 Bedroom, Non Smoking

  • 1292 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Double Beds

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Apartment, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Classic Apartment, 2 Bedrooms

  • 1173 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Apartment, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Classic Apartment, 1 Bedroom

  • 743 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Club Room, 2 Double Beds

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Club Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms, Non Smoking

Club Suite, 2 Bedrooms, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 2 Bedrooms, Non Smoking

  • Sleeps 5
  • 2 Double Beds

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Doubletree By Hilton Surabaya

Surabaya Center
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 101 reviews
$57 nightly
The price is $63
Jul 27 - Jul 28
Total includes taxes and fees
Doubletree By Hilton Surabaya

About the neighborhood

Surabaya

Located in Surabaya Center, Sheraton Surabaya Hotel and Towers is adjacent to Tunjungan Plaza and a short stroll from Grahadi. This 5-star hotel welcomes guests with 348 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Surabaya, the hotel is connected to the convention center, and a short walk from Joko Dolog Statue and Surabaya Youth Center.

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 miles
  • Surabaya Plaza Shopping Mall - 15 min walk - 0.8 miles
  • Grand City Surabaya - 17 min walk - 0.9 miles
  • Submarine Monument - 18 min walk - 1.0 mile
  • Surabaya Zoo - 5 min drive - 3.0 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • ‪Yamagoya Ramen - ‬8 min walk
  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Bakmi GM - ‬3 min walk
  • ‪Excelso - ‬10 min walk
  • ‪Imperial Kitchen & Dimsum - ‬8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Luxury hotel with 3 restaurants connected to the convention center in Surabaya
Sheraton Surabaya Hotel and Towers features a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 50000 per stay)—also useful is an airport shuttle (available 24 hours) for IDR 490000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, minibars, and coffee makers are also standard. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Indonesian

Similar properties

Relax by the resort's large, winding pool surrounded by lush greenery and palm trees.

JW Marriott Surabaya

  • Pool
  • Hot Tub
  • Kids pool
  • Parking included
9.2 out of 10, Wonderful, 448 reviews
$101 nightly
The price is $111
Jul 18 - Jul 19
Total includes taxes and fees
JW Marriott Surabaya

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 340,000 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Kafe Bromo
  • Kawi Lounge
  • Link at Sheraton
  • Lung Yuan
  • Sheraton Club Lounge

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (441 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Facials
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Grab bar in bathtub (39 inches high)
  • Grab bar in shower (59 inches high)
  • Handrails in stairways
  • Lever door handles
  • Low-height bed (28 inches high)
  • Low-height desk (28 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 28 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 786500.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 340000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 19 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Is free cancellation available at Sheraton Surabaya Hotel and Towers?

Sheraton Surabaya Hotel and Towers provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Surabaya Hotel and Towers?

As of Jul 17, 2025, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on Jul 24, 2025 start from $86.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sheraton Surabaya Hotel and Towers?

This hotel is situated in Surabaya Center, just steps from Tunjungan Plaza. You'll also find Surabaya Plaza Shopping Mall and BG Junction less than a mile away.

Will I be able to park at Sheraton Surabaya Hotel and Towers?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 50,000 per stay. Accessible parking is also available for guests.

Is there a spa available at Sheraton Surabaya Hotel and Towers?

There is a full-service spa available for guests to enjoy and services include Thai massages and reflexology.

Does Sheraton Surabaya Hotel and Towers have a casino at the property?

No, Sheraton Surabaya Hotel and Towers doesn't have a casino.

Will I find an indoor pool at Sheraton Surabaya Hotel and Towers?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have 24-hour pool access.

What do couples enjoy most about Sheraton Surabaya Hotel and Towers?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at Sheraton Surabaya Hotel and Towers?

No, but this hotel does have a steam room.

Does Sheraton Surabaya Hotel and Towers have a restaurant that serves breakfast?

Yes, Sheraton Surabaya Hotel and Towers has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Sheraton Surabaya Hotel and Towers allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sheraton Surabaya Hotel and Towers.

Does Sheraton Surabaya Hotel and Towers have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Sheraton Surabaya Hotel and Towers?

The closest major airport to Sheraton Surabaya Hotel and Towers is Surabaya (SUB-Juanda), which is 12.4 mi away (49 minutes by car).

Are there rooms with balconies at Sheraton Surabaya Hotel and Towers?

Yes, some guestrooms at Sheraton Surabaya Hotel and Towers offer a balcony and may feature city views.

Does Sheraton Surabaya Hotel and Towers host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Surabaya Hotel and Towers.

Sheraton Surabaya Hotel and Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 190 out of 340 reviews
Rating 8 - Good. 114 out of 340 reviews
Rating 6 - Okay. 21 out of 340 reviews
Rating 4 - Poor. 12 out of 340 reviews
Rating 2 - Terrible. 3 out of 340 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Singgih

Liked: Cleanliness, staff & service, property conditions & facilities
Will like to share a staff name call Bodi very helpful and kind.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mike

Liked: Amenities, property conditions & facilities
Exceptional hotel with ver friendly staff and amazing food.
Stayed 1 night in Jan 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shopping and restaurants close by
Stayed 1 night in Jan 2025

10/10 Excellent

Bharat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and very friendly staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Chan Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Oct 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the older condominium suites which was ok. It was nice 👌
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Close to the mall and a swimming pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

Chirag

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Manou

Traveled with family
Liked: Amenities
Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Stayed 1 night in Jul 2024

10/10 Excellent

Frans

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Jermaine

Stayed 1 night in Mar 2024

10/10 Excellent

Chin Huei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed for 2 days. The view at the club room was beautiful in the evening.
Stayed 2 nights in Feb 2024

6/10 Okay

Kunzang

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

SWANDAJANI, ASTORIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023

6/10 Okay

Alvin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nenny, Seminyak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023

10/10 Excellent

Alwiya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023

10/10 Excellent

Heny

Stayed 1 night in May 2023

10/10 Excellent

eep

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This nice hotel for stay
Stayed 1 night in May 2023