Mercure Surabaya places you within a mile (2 km) of Mpu Tantular Museum and Surabaya Zoo. This 257-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's also close to Sharp Bamboo Monument and Surabaya Town Square.

Dining

There are ample dining options with 3 onsite restaurants, including Trimurti Restoran, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 5 AM to 10 AM.

Rooms

All 257 air-conditioned rooms provide minibars, coffee makers, and free newspapers. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Free bottled water, safes, and phones are other standard amenities.

Property features

Guests of Mercure Surabaya enjoy a full-service spa, an outdoor pool, and a fitness center. Onsite parking is available, both free self and paid valet parking (IDR 30000 per day)—also useful is an airport shuttle (available 24 hours) for IDR 220000 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and 12 meeting rooms.

Highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Mercure Surabaya features an outdoor pool and a spa tub. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A poolside bar is on site where guests can unwind with a drink. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. 4 meeting rooms are available. This business-friendly hotel also offers a fitness center, spa services, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 257 
  • Number of floors - 14 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Fitness facilities 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Computer station 
  • Spa treatment room(s) 
  • Meeting rooms 12 
  • Multilingual staff 
  • RV, bus, truck parking 
  • Valet parking (surcharge) 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Number of restaurants - 3 
  • Number of meeting rooms - 4 
  • Free self parking 
  • Conference center 
  • Number of buildings/towers - 2 
  • Spa services on site 
  • Spa tub 
  • Outdoor pool 
  • Television in common areas 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Valet parking (surcharge), RV, bus, truck parking

Room Amenities

  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Slippers 
  • Shower only 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Cable TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • LED TV 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 5 AM and 10 AM.

Trimurti Restoran - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Coffee Cafe - Onsite cafe. Open 24 hours. Open daily.

Ebisu - This restaurant specializes in Japanese cuisine. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby 

Spa Services

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage 
  • Reflexology 
  • Number of treatment rooms 7 
  • Couples treatment rooms 
  • Body scrubs 
  • Aromatherapy treatments 
  • Massages 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 120000 for adults and IDR 60000 for children (approximately)
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Mercure Hotel Surabaya
  • Mercure Surabaya
  • Surabaya Mercure
  • Mercure Surabaya Hotel
  • Mercure Surabaya Hotel Surabaya
  • Mercure Surabaya Java

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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