Mercure Surabaya Grand Miram

4.0 star property

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Photo gallery for Mercure Surabaya Grand Miram

Privilege, Suite, 1 King Bed with Sofa bed | Living area | LED TV, fireplace
A modern outdoor seating area with wicker furniture, a glass table, and a green wall with a neon sign.
Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk
A spa room with a large bathtub, two beds with patterned bedding, a small table with candles, and a window with a view of greenery.
A hotel room with a large bed, a desk, a chair, a small table, and a large window with a city view.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
  • Place, Korea Park
    ‪6 min walk‬
  • Place, Lapangan Thor Stadium
    ‪14 min walk‬
  • Place, Surabaya Zoo
    ‪15 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪26 min drive‬

Room options

Classic Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Superior Room, 2 Twin Beds, City View (Classic)

  • 257 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Deluxe Suite, 1 King Bed

  • 516 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Privilege King Room, City View - 1 king size bed

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Privilege Luxe King, Ideal for Family - 1 king size bed

  • 342 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Classic Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Superior Room, 1 King Bed, City View (Classic)

  • 257 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Privilege, Suite, 1 King Bed with Sofa bed

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Privilege, Twin Room, 2 Twin Beds, City View

  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Studio Suite Room, Ideal for Family - 1 king size bed

  • 514 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Surabaya

Located in Surabaya Center, Mercure Surabaya Grand Miram is within a 10-minute stroll of sights such as Korea Park and Taman Bungkul. This 257-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Korea Park - 6 min walk - 0.4 miles
  • Taman Bungkul - 7 min walk - 0.4 miles
  • Lapangan Thor Stadium - 14 min walk - 0.8 miles
  • Mpu Tantular Museum - 15 min walk - 0.8 miles
  • Surabaya Zoo - 15 min walk - 0.8 miles

Getting around

  • Surabaya Gubeng Station - 13 min drive
  • Ngagel Station - 18 min walk
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • ‪Pulau Sentosa, Seafood Market - ‬1 min walk
  • ‪Hurricane Grill - ‬4 min walk
  • ‪Warung Bebek Mbak Roh - ‬5 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Coffee Cafe - ‬2 min walk

About this property

Mercure Surabaya Grand Miram

At Mercure Surabaya Grand Miram, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (IDR 50000 per day)—also useful is an airport shuttle (available 24 hours) for IDR 220000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can expect LED TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Fireplaces, free minibar items, and refrigerators are also available. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vouse has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per day)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 158,000 for adults and IDR 79,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Cafe
  • Ebisu
  • Lan Hua Chinese Restoran
  • Trimurti Restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fireplace
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 350000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 158000 for adults and IDR 79000 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 350000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Is free cancellation available at Mercure Surabaya Grand Miram?

Mercure Surabaya Grand Miram offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Surabaya Grand Miram?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at Mercure Surabaya Grand Miram on Jul 1, 2026 start from $29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Mercure Surabaya Grand Miram?

This hotel is situated in Surabaya Center within a 10-minute walk of Korea Park and Taman Bungkul. You'll also find Lapangan Thor Stadium and House of Sampoerna less than a mile away.

Is there parking available at Mercure Surabaya Grand Miram?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 50,000 per day. RV/bus/truck parking is also available for guests.

Is there a spa at Mercure Surabaya Grand Miram?

Vouse is the hotel's spa and services include hot stone massages, reflexology, and couples treatments.

Does Mercure Surabaya Grand Miram feature a casino on the premises?

No, Mercure Surabaya Grand Miram doesn't have a casino.

Will I find an indoor pool at Mercure Surabaya Grand Miram?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Mercure Surabaya Grand Miram good for couples?

There are many amenities for couples at this hotel, including a chef service, a fireplace, and in-room massages.

Are there hot tubs at Mercure Surabaya Grand Miram?

No, there isn't a spa tub at this hotel.

Does Mercure Surabaya Grand Miram have a restaurant with a breakfast menu?

Yes, Mercure Surabaya Grand Miram has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mercure Surabaya Grand Miram allow pets to stay for free?

No, pets and service animals aren't allowed at Mercure Surabaya Grand Miram.

Are there connecting rooms at Mercure Surabaya Grand Miram?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How far is the airport from Mercure Surabaya Grand Miram?

The closest major airport to Mercure Surabaya Grand Miram is Surabaya (SUB-Juanda), which is 10.3 mi away (36 minutes by car).

Are there rooms with balconies at Mercure Surabaya Grand Miram?

No, there aren't any guestrooms at Mercure Surabaya Grand Miram that offer a balcony.

Does Mercure Surabaya Grand Miram offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Mercure Surabaya Grand Miram.

Mercure Surabaya Grand Miram Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 21 out of 87 reviews
Rating 8 - Good. 45 out of 87 reviews
Rating 6 - Okay. 14 out of 87 reviews
Rating 4 - Poor. 6 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kit

Liked: Cleanliness, staff & service, amenities
Okay for what you pay for
Stayed 1 night in Oct 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023
Verified

8/10 Good

marijke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was oké
Stayed 2 nights in Mar 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Antonius

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024
Verified

6/10 Okay

Michael

Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023
Verified

4/10 Poor

yoshio

Disliked: Cleanliness, amenities, property conditions & facilities
名称はミラムではなくみラマdす 設備が古くなってきており清掃が追いついていない
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ina

Liked: Cleanliness
Gut
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tidak disediakan sikat gigi spt hotel lain
Stayed 1 night in Mar 2024
Verified

8/10 Good

CHUN-WEI

Liked: Cleanliness, property conditions & facilities, room comfort

平價優質的飯店

地點:可。 交通:普通,位於Jl. Raya Darmo 大路上是少數有完整人行道的路,有公車,交通繁忙。 硬體設備:佳,有電視,空間可,不提供一次性牙刷牙膏。浴廁大,熱水器溫控不大好,水量足,有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔:乾淨,臥房地板是貼皮木紋地板,床單被套均乾淨。 服務:優,員工訓練有素也積極處理問題。 周遭環境:安靜,雖然在車水馬龍的大路上,但飯店內並不會聽到聲音。 網路:可,有提供免費wifi ,速度不錯。 停車場:有。 早餐:豐盛,可選擇是否加早餐。 價格:便宜,CP值高。
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021
Verified

4/10 Poor

shingo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
あまり対応よくない
Stayed 2 nights in Feb 2021
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
Stayed 5 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019
Verified

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
Stayed 2 nights in Sep 2018
Verified

4/10 Poor

weija

Disliked: Cleanliness, staff & service, room comfort

泗水美居

床單沒換有很大髒汙,早上8點服務生無故敲門,說要檢查廁所,我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水,一大早就被吵起來。
Stayed 1 night in Mar 2018
Verified

8/10 Good

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is value for money

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel

Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling
Stayed 1 night in Nov 2017
Verified

8/10 Good

Eko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Stayed 1 night in Jun 2017
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.. the room view is not city view ..but a rusty wall