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Verwood Hotel & Serviced Residence

4.0 star property

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Photo gallery for Verwood Hotel & Serviced Residence

Outdoor pool, sun loungers
A hotel room with a large bed, a chair, a small table, and a decorative wall piece.
Lobby sitting area
Outdoor treatment areas, body treatments, aromatherapy, body scrubs
Buffet breakfast for a fee on weekdays

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jl. Raya Kupang Indah, Surabaya, East Java, 60189
  • Place, Al-Akbar Mosque
    ‪8 min walk‬
  • Place, Ciputra World Mall
    ‪3 min drive‬
  • Place, Tunjungan Plaza
    ‪9 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room

  • Sleeps 3
  • Free WiFi

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room

Executive Room | In-room safe, desk, laptop workspace, blackout drapes

Executive Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Apartment 1 Bedroom Deluxe Suite

A modern living room with a flat-screen TV, a coffee table, a sofa, a kitchen area with a refrigerator, and a trash bin.

Apartment 1 Bedroom Deluxe Suite

  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Deluxe Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room King Bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room King Bed

  • Sleeps 2
  • Free WiFi

About the neighborhood

Surabaya

Verwood Hotel & Serviced Residence places you within a 10-minute drive of popular sights such as Al Akbar Mosque and Submarine Monument. This 4-star hotel has 467 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Al-Akbar Mosque - 8 min walk - 0.4 miles
  • Ciputra World Mall - 3 min drive - 1.5 miles
  • Pakuwon Mall - 5 min drive - 2.8 miles
  • Tunjungan Plaza - 9 min drive - 5.9 miles
  • Airlangga University - 15 min drive - 9.4 miles

Getting around

  • Surabaya Gubeng Station - 9 min drive
  • Kertomenanggal Station - 9 min drive
  • Surabaya (SUB-Juanda) - 30 min drive

Restaurants

  • ‪Halim Restaurant - ‬5 min walk
  • ‪Shamrock Kitchen & Bar - ‬4 min walk
  • ‪Kayu Contemporary Japanese Restaurant - ‬6 min walk
  • ‪Tuju Dermaga - ‬4 min walk
  • ‪Depot Bu Rudy Kupang Indah - ‬4 min walk

About this property

Verwood Hotel & Serviced Residence

Verwood Hotel & Serviced Residence features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 260000 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer free toiletries, slippers, and bidets. Coffee makers, safes, and phones are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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  • Parking included
  • Free WiFi
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The price is $83
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Weekday buffet breakfast available 5:30 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terakota

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 4 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Somerset Hotel & Serviced Residence
Somerset Surabaya Hotel & Serviced Residence
Somerset Surabaya Serviced Residence
Surabaya Somerset Hotel
Somerset Surabaya Hotel & Serviced Residence Java
Somerset Surabaya Hotel And Serviced Residence
Verwood Hotel Serviced Residence Surabaya
Somerset Surabaya
Somerset Hotel Surabaya
Verwood Hotel Serviced Residence
Verwood Serviced Residence Surabaya
Verwood Serviced Residence
Somerset Surabaya Hotel Serviced Residence
Verwood Hotel
Somerset Surabaya Hotel
Verwood & Serviced Surabaya
Verwood Hotel & Serviced Residence Hotel
Verwood Hotel & Serviced Residence Surabaya
Verwood Hotel & Serviced Residence Hotel Surabaya

Frequently asked questions

What is there to do close to Verwood Hotel & Serviced Residence?

This hotel is located in Surabaya, close to Pakuwon Mall and Tunjungan Plaza. You'll also find Ciputra World Mall and Surabaya Town Square within a short drive.

How much does it cost to stay at Verwood Hotel & Serviced Residence?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at Verwood Hotel & Serviced Residence on Jul 5, 2026 start from $27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Verwood Hotel & Serviced Residence?

Yes, self parking is offered for free at the hotel.

Is there a spa at Verwood Hotel & Serviced Residence?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body scrubs, and massages.

Does Verwood Hotel & Serviced Residence feature a casino at the property?

No, Verwood Hotel & Serviced Residence doesn't have a casino.

Is there an indoor pool at Verwood Hotel & Serviced Residence?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Verwood Hotel & Serviced Residence a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a full-service spa.

Are there hot tubs at Verwood Hotel & Serviced Residence?

No, but this hotel does have a sauna.

Does Verwood Hotel & Serviced Residence have a restaurant with a breakfast menu?

Yes, Verwood Hotel & Serviced Residence serves buffet breakfast for a surcharge on weekday mornings at Terakota.

Does Verwood Hotel & Serviced Residence allow pets to stay for free?

No, pets aren't allowed at Verwood Hotel & Serviced Residence.

Are there connecting rooms at Verwood Hotel & Serviced Residence?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Verwood Hotel & Serviced Residence?

The closest major airport to Verwood Hotel & Serviced Residence is Surabaya (SUB-Juanda), which is 11.8 mi away (30 minutes by car).

Are there rooms with balconies that I can book at Verwood Hotel & Serviced Residence?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and pool views.

Verwood Hotel & Serviced Residence Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 135 reviews
Rating 8 - Good. 65 out of 135 reviews
Rating 6 - Okay. 36 out of 135 reviews
Rating 4 - Poor. 12 out of 135 reviews
Rating 2 - Terrible. 6 out of 135 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very comfortable, great breakfast, gym and pool are clean and functional. Staff are very helpful. Had not stayed here for a few years, but will be returning.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per usual, the breakfast was excellent, staff were very helpful and our stay was very comfortable. Our previous stay in an apartment was a little disappointing, but this time everything was great.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Novita

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip through Java, stayed in one of the apartments. Very comfortable and, as usual, the staff, service and breakfast are excellent. Easy access to the tol and city Grab meals or room service are easy options.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant is very good. You can also order food via Grab. Bluebird taxi is fast.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

KOJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAD A RELAXING TIME.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Hideyuki

Disliked: Cleanliness, property conditions & facilities
The towels in the room smelled bad.
Stayed 1 night in Aug 2023
Verified

4/10 Poor

秋彦

Disliked: Cleanliness, amenities, property conditions & facilities
1. スタッフの対応は以前と変わりなく好感が持てる。 2. 客室はトイレが古い、またシャワーは水量不足、 バスタタブの汚れ、シャワー等のコーキング材の 　処置が酷く作業のクオリティーが低い、また日本人 　女性からは敬遠されるレベル 3. アメニティーは最小限、レベルアップが必要 4. 空調機のコントローラー等、設備が全体に古い 5. EVが3基中1基非稼働、到着しても扉が開かない 6. 朝食のバリエーションが以前と比較して減った。 7. ホテルで換金できない。ゴルフ場の予約も限定的 　ブロモツアー等のサポートが得られない。 ※全体に10年間よりサービスの質低下とホテル全体の 　清潔感が失われていると感じた。
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Hayashi

Disliked: Cleanliness, amenities, property conditions & facilities
洗面台、ｼｬﾜｰﾙｰﾑの排水不良、ﾊﾞｽﾀｵﾙが汚い、ﾍﾞｯﾄﾞﾒｰｷﾝｸﾞ、ｼｰﾂ等の取り換えが毎日なされない。
Stayed 7 nights in Nov 2025
Verified

4/10 Poor

Koichi

Disliked: Amenities
ベッドにコンセントがない 日本仕様コンセントが緩い
Stayed 1 night in Apr 2025
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
部屋の窓にカギ（ロック）が無く完全に閉める事が出来ないので外の騒音が入って来る。 風が強いと窓を閉めてあっても隙間が大きくなり外の騒音がかなりの音で聞こえて早朝のお祈りの音で起こされた。ロックはちゃんと着けて欲しい。 あと自分は固定のシャワーが嫌いなのでそれはちょっと困る。 スタッフ等　この2点以外は特に問題有りません。
Stayed 13 nights in Jan 2025
Verified

6/10 Okay

Sakae

Liked: Cleanliness, staff & service
普通のホテル。
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Hideyuki

Disliked: Cleanliness, amenities, property conditions & facilities
今回の部屋はテレビは映らないので替えてもらったが、変わった部屋は冷蔵庫の扉が壊れていた。
Stayed 1 night in Feb 2024
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
こちらに来た時は毎回ここなので安心しています。　 不満があるとすれば固定式のシャワーですかね〜
Stayed 11 nights in Jan 2024
Verified

8/10 Good

Hiroshi

Liked: Staff & service, amenities
インドネシアに行くと毎回このホテルなので安心感はある。　水廻り等に多少気になる点はあるが気に入っています。
Stayed 12 nights in Nov 2023
Verified

6/10 Okay

YOSHIMASA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
値段相応
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service
こちらに来ると毎回使っているので安心出来る
Stayed 8 nights in Aug 2023
Verified

4/10 Poor

Hideyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
以前に比べて兎に角汚い部屋でした。 ドアノブは壊れているし、スタッフに言っても治しに来ない。 料理も以前に比べてとても不味いのに高価格。
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
バスタブがあるはずがなかった。
Stayed 1 night in Nov 2020
Verified

8/10 Good

Low Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel like home

The hotel is quite old my clean and comfortable Service was good and staffs are friendly
Stayed 1 night in Apr 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
風呂場が古く、又とても汚い。 洗面室のコップとミニバーのコップが汚れていて、不快でした。 外の音が聞こえてうるさい。
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

DOO HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

다시한번

위치, 청결, 친절함, 가격등 모든면에서 흠잡을수없는 호텔임 ㆍ 특히 호텔에서 주안다공항까지 20~30분 소요거리여서 비행기이용하실분은 최적의 위치입니다
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊客のマナーにもよりますが概ね毎回静かに落ち着いて過ごせます。 部屋の灯りをもう少し明るく出来ると助かります。
Stayed 7 nights in Nov 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
水回り、特に洗面台、ふろ場の排水が悪く水がなかなか流れない。 シャワーはお湯の出方が悪く、殆ど水に近い冷たさでシャワーをせざるを得なかった。又、バスタオルの清潔感に欠ける。 ハンドタオルが無い。四つ星ホテルにしては冷蔵庫内に飲み物を入れてない。等々四つ星ホテルと言えるグレードか疑問。御社を通じた予約は問題なくスムースだった。
Stayed 6 nights in Sep 2019
Verified

6/10 Okay

Verified traveler

高速入り口に近く交通の便良し。コスパの高いホテル

気軽な感じでくつろげるところが最高
Stayed 1 night in Sep 2019

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