Wyndham Surabaya City Centre

4.5 star property
Luxury hotel with a full-service spa and free valet parking

Choose dates to view prices

Photo gallery for Wyndham Surabaya City Centre

Experience the grandeur of our lobby, featuring a grand piano, high ceilings, and a striking staircase.
Relax by the pool surrounded by lush greenery and take in the views of the city from the comfort of a lounge chair.
Relax in a spacious room with a large bed, two bedside tables, and a carpeted floor.
Exterior
Welcome to our reception area, featuring a central desk with a clear view of our staff, a geometric patterned floor, and a stunning chandelier.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Housekeeping
  • Gym

Explore the area

Map
Jalan Basuki Rahmat No. 67-73, Surabaya, East Java, 60271
  • Tunjungan Plaza
    ‪6 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪12 min walk‬
  • Grand City Surabaya
    ‪17 min walk‬
  • Surabaya (SUB-Juanda)
    ‪21 min drive‬

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Room options

Superior Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed, Non Smoking

  • 3046 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Smoking

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, Non Smoking

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Twin Beds, Non Smoking

  • 527 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 1 King Bed, Smoking

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed, Non Smoking

  • 527 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Twin Beds, Smoking

  • 527 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 1 King Bed (Suite Room)

  • 958 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed, Smoking

  • 527 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Smoking (Suite Room)

  • 958 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Twin Beds, Smoking

  • 452 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds, Non Smoking

  • 452 sq ft
  • Sleeps 2
  • 2 Twin Beds

Presidential Suite

  • Sleeps 2
  • 1 King Bed

Executive King Room

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Accessible Room

  • Sleeps 2
  • 1 King Bed

Deluxe King Room - Smoking

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Surabaya

Located in Surabaya Center, Wyndham Surabaya City Centre is within a 10-minute stroll of sights such as Tunjungan Plaza and Sharp Bamboo Monument. This 292-room, 4.5-star hotel has a full-service spa along with an outdoor pool and free valet parking.

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.4 miles
  • Surabaya Plaza Shopping Mall - 12 min walk - 0.7 miles
  • Submarine Monument - 15 min walk - 0.8 miles
  • Grand City Surabaya - 17 min walk - 0.9 miles
  • Surabaya Zoo - 4 min drive - 2.4 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 8 min drive
  • Surabaya (SUB-Juanda) - 38 min drive

Restaurants

  • ‪My Story - ‬4 min walk
  • ‪Soto Ayam Cak Soleh - ‬4 min walk
  • ‪Noach Cafe and Bistro - ‬4 min walk
  • ‪Ria "Food Center Surabaya - ‬3 min walk
  • ‪Point Coffee - ‬2 min walk

About this property

Wyndham Surabaya City Centre

Luxury hotel with a full-service spa and free valet parking
Guests of Wyndham Surabaya City Centre enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for IDR 295000 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, conference space, and a business center.
Guests can expect to find LCD TVs with satellite channels. Bathrooms offer free toiletries and slippers, and beds are dressed in premium bedding. Washers/dryers, minibars, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Indonesian

Similar properties

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference space

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 26 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for IDR 363000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: IDR 295000 per vehicle (one way)
  • Rollaway bed fee: IDR 363000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre Surabaya
Surabaya Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre
Wyndham Surabaya City Centre Surabaya
Pullman Surabaya City Centre
Wyndham Hotel
Wyndham
Wyndham Surabaya City Centre
Wyndham Surabaya City Surabaya
Wyndham Surabaya City Centre Hotel
Wyndham Surabaya City Centre Surabaya
Wyndham Surabaya City Centre Hotel Surabaya

Frequently asked questions

Are free cancellation options available at Wyndham Surabaya City Centre?

Wyndham Surabaya City Centre offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see close to Wyndham Surabaya City Centre?

This hotel is situated in Surabaya Center within a 10-minute walk of Tunjungan Plaza, Sharp Bamboo Monument, and Joko Dolog Statue. You'll also find Surabaya Plaza Shopping Mall and Submarine Monument less than a mile away.

Is there parking available at Wyndham Surabaya City Centre?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Wyndham Surabaya City Centre?

There is a full-service spa available for guests to enjoy and services include massages.

Does Wyndham Surabaya City Centre have a casino at the property?

No, Wyndham Surabaya City Centre doesn't have a casino.

Is there an indoor pool at Wyndham Surabaya City Centre?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Wyndham Surabaya City Centre?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Wyndham Surabaya City Centre have a hot tub?

No, but this hotel does have a sauna.

Does Wyndham Surabaya City Centre have a restaurant that serves breakfast?

No, Wyndham Surabaya City Centre doesn't have a restaurant that serves breakfast.

Does Wyndham Surabaya City Centre allow pets to stay free of charge?

No, pets aren't allowed at Wyndham Surabaya City Centre.

Does Wyndham Surabaya City Centre have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Wyndham Surabaya City Centre?

The closest major airport to Wyndham Surabaya City Centre is Surabaya (SUB-Juanda), which is 11.4 mi away (38 minutes by car).

Are there rooms with balconies at Wyndham Surabaya City Centre?

No, there aren't any guestrooms with balconies at Wyndham Surabaya City Centre.

Does Wyndham Surabaya City Centre have a wedding venue on site?

There are wedding services available at Wyndham Surabaya City Centre if that's in your vacation plans.

Wyndham Surabaya City Centre Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 50 out of 118 reviews
Rating 8 - Good. 49 out of 118 reviews
Rating 6 - Okay. 10 out of 118 reviews
Rating 4 - Poor. 6 out of 118 reviews
Rating 2 - Terrible. 3 out of 118 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice wine bar restaurant with good food. Very quiet rooms. Comfortable bed with lovely soft pillows.
Stayed 1 night in Jan 2025

6/10 Okay

NAK YOON

Business traveler
Liked: Staff & service
Disliked: Amenities
Hotel was ok overall, except for minor faults in the cleanliness and the facility (bathroom). However, the problem was the loud music from outside. Perhaps, there is a club of some sort. The music was blaring all night, which made it very difficult to have a sound sleep. I strongly think the hotel management should manage this problem for the potential hotel guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit far from the airport but if traveling early morning or late night then its nothing to worry about. The hotel itself was nice and felt luxerious. Cant complain at all. Also couldnt here tge other guests either.
Stayed 2 nights in Aug 2023

6/10 Okay

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed for seven nights. Bathroom cleanliness was horrible especially the shower. The only thing that is clean in the room is the bed. Staff are amazing though.
Stayed 7 nights in Jul 2023

2/10 Terrible

Chang Ming, Carey

Business traveler
Disliked: Staff & service, property conditions & facilities
Terrible service from the staff. Not trained properly to handle situations and they told me to go ahead to complain to their management. Rude and very unprofessional. With the price, there are many other hotels around the area thats worth your money.
Stayed 1 night in Jul 2023

10/10 Excellent

Herry

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, Great Staff
Stayed 1 night in May 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

It didn't feel like a 5* hotel. 5/10 points.

Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.
Stayed 7 nights in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to a major shopping centre. Staff are very friendly and accommodating
Stayed 3 nights in Mar 2020

8/10 Good

Tham

Stayed 2 nights in Mar 2020

10/10 Excellent

Nikola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Prasetyanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kamil, Karachi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Value for money. Really comfortable bed
Stayed 3 nights in Oct 2019

4/10 Poor

yin wen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!!! The people were always ready to serve their customers so admirable
Stayed 19 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and excellent price plus very good room
Stayed 3 nights in May 2019

8/10 Good

Joo Hui

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019