Garden Palace Hotel Surabaya4.0 out of 5.0
Recent guest reviews
It was my second visit if not third to this hotel. Previous visit, i enjoyed this hotel and the food was good. But when I stayed on suite room which has bathtub I just realized that the water was really gross. You may look at the photos below. So i recommend you to be cautious about the water quality on this hotel. Other than that, the service of this hotel was fine and almost great
It was Saturday night and quiet busy evening at the lobby but only one reception on duty. After waiting 15 minutes come another reception to do the registration. I have book some room via booking.com and written some detail for the rooms, but when it come at the reception they don't provide what I mention via booking.com. And it getting worse when the concierge don't know our room number then our luggages have to taken by ourselves. I think they should improve the organisation from the concierge and the reception. So the guest have not to wait and feel worries for the luggage.
This hotel, is one of the old hotel in surabaya. I like the service and hospitality of this hotel. From the moment i came till i check out, its very good. Just the bad is that when is time to renovate this interior room, especially the badroom and air condition. The bathroom is small for 4 star hotel, just like budget hotel. I know this hotel just renovate, but for what i seen is only the entrance, the restaurant and little room.
Excelent cake by Garden Palace Hotel. Special cake yummy. Good taste. Like this cake on december merry Christmas Thanks Mrs Melanie Khah, senior manager resto Garden Palace for give this cake Thanks Mr Mulyadin Saleh Hotel Manager Garden palace Merry Christmas and happy New Year. God bless. Bufe december very nice. Please look this banner. GBU
I spent only one night at this hotel. Booked by phone a day before and they told me that they could not guarantee my booking if i did not check in until 6pm. On the day, I was so busy and had called them few times to secure my booking. Then i managed to finish my work and arrrived at hotel at 5.30pm and checked in. Exhausted after worked myself the whole day and badly need a rest, I went to the reception, checked in and asking for my room. The reception, she gave me the room card and told me my room is a superior smoking room. I was furious. I asked for a non smoking room. She must thought it was her unlucky day, met a horrible guest such as me. 😅 But then she got me a new room, upgraded to deluxe non-smoking. 😊 The room was good, spacious, clean. The food was as usual not that too amusing but the restaurant is a thematic "garden" concept restaurant. Pretty nice. Well, thanks for the great service.
If you’re planning to go to Surabaya for few days, you should stay there in Hotel Garden place which is best one, because shopping malls are very nearby and price is very responsible. Food and facilities are very decent.
The hotel card do not work almost everyday so that I could not enter the room in the evening after my full day activity. The management and employee seem do not have any intention to take any corrective actions. Not recomended hotel!
had lunch at lobby restaurant. Food was okay, cawanmushi was great. variety was great too. so many things to choose from. service was okay too. keep up the good work Garden Palace. however, please pay attention to room temperature at your meeting room. super hot.
i stayed there for about 7 days in total. Good location near key monuments and shopping malls. The room was good if the bathroom a little tired. Breakfast buffet was adequate if unspectacular. Staff were very attentive. Price at roughly AUS $50-60 was really good
I have meeting at Caesar Palace, 24th floor The food during lunch was amazing, lots of stall and life cooking. The food quality was awesome as well coffee break. The parking access was easy. Friendly staff
- Free WiFi in rooms and public areas
- Onsite dining
- Health club
Garden Palace Hotel Surabaya places you next to World Trade Centre and Balai Pemuda. This 360-room, 4-star hotel has 3 restaurants, a 24-hour fitness center, and free in-room WiFi. Surabaya Plaza Shopping Mall and Submarine Monument are a short walk away.
Relish the international cuisine at Green House, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
All of Garden Palace Hotel Surabaya's 360 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include safes, phones, and desks.
Guests staying at Garden Palace Hotel Surabaya enjoy a nightclub, a health club, and free WiFi in public areas. Parking is IDR 6000 per day (IDR 20000 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for IDR 250000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 7 meeting rooms, conference space, and a 24-hour business center.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 295 reviews