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Garden Palace Hotel Surabaya

4.0 out of 5.0

Recent guest reviews

Stayed for 2 nights here at this location. The rooms are definitely in need of an upgrade. CRT TVs, a bed with stained bedsheets, a musky smell lingering in the room, and lumpy pillows. The saving grace for this place is the staff, who are friendly and helpful.

I was staying on Deluxe Theme Room with Japanese Theme. It was very nice! Well it doesn't has tatami or something like that, but it had quite Japanese touch in some aspects like the bed that place on the ground, the wooden coffe table, the chair. Most of all, it had this woods on lamp, chair, bed that gave a feeling of staying on Japanese modern hotel. The service was good and the hotel was so elegant. I surely would like to visit this hotel again someday and try another theme !

Hotels that have been long enough in surabaya. . The rooms are spacious and clean. . The gym is fully equipped and well maintained. . Recommended for those who like sports at the hotel..the food is good and many varied..the service is good and responsive

I was stayed at this place for business purpose for three nights. One of major highlight is, this is the well situated hotel in the city. Located few minutes from large shopping center (Tunjungan Plaza) and is at the center of the city. This is one of old hotel in Surabaya. I was staying at Royale Club room, which is looked like failed renovated room. Many things look uncomfortable to my eyes because the renovation doesn't finish as how it should be. The room also a bit smelly, I guest this comes from the bathroom. Breakfast option is quiet various, but at certain time the breakfast restaurant feels to crowded as many of the visitors comes here for business purpose. Afternoon tea we've got from club benefit is quite good, we didn't expect that we could get room with club benefit that isn't pricey. Overall, still a good hotel in Surabaya for its value.

This hotel charge outsider good 50,000 even if you park only 15mins. Dont park here unless you stay or eat at this hotel. The sign is pretty small, you wont notice unless you really search for it. Crazy expensive.

Fantastic location, very central from all the things to do in Surabaya. Two malls very close, convenient for a visit to the cinema, some food, or just shopping. The rooms are in dire need of an update though. That was very clear.

This is the 2nd time after my first stay here 7 years ago, and I still see a well maintained hotel. They renovated some of the rooms so it carries new modern design. Well Done..!! Rooms are clean, AC is good, breakfast variety is quite good but with average taste. Staffs are very friendly and helpful. Overall this hotel is recommended.

Very well maintained hotel with a nice charm despite being a little older than the rest. Everything was nicely put in place, great staff, good food and very comfortable rooms. Wifi speed was better than most and the gym is one of the better ones around. Location a bit off from the malls but its not big deal in the vicinity. Overall, very satisfied stay.

This is the first time I stayed here. A friend of mine who was a young engineer then in the early 90s worked in this hotel. He is now a successful older engineer. When you walk into the hotel, there is an air of sophistication. The terrace stairs leading to a Chinese restaurant is impressive. The Garden cafe within the lobby area is friendly and comfortable. However, when you reach the room floors, the corridor has the aging carpet odour. The room was very spacious and clean. The furnishings were grand if you turn back the clock. This is one of the few hotels that still does not have a panel TV. I can see why the hotel was a top hotel in the 90s then. I stayed two nights. The house keeping was good, and fixed my leaking tap very fast. On a whole, the location of this grand lady is great, and the stay is well worth what we paid.

We stayed in hotel for 2 nights. Rooms and Bathrooms are big and well equipped. Good wi fi speed. Complementary breakfast with so many choices but no Indian dishes. If you want take away breakfast in lieu of restaurant breakfast, is very good. Room tariff is reasonable. Hotel taxi service rates were high, so I use Uber and it was very cheap.

Room options

Superior Room

King 1 | Twin 2 | Sleeps 2

Deluxe Room

King 1 | Sleeps 2

Royale Club

King 1 | Twin 2 | Sleeps 2

Royale Club Suite

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 275 reviews