Queen's Hotel3.0 out of 5.0
Recent guest reviews
Last week I stayed in this hotel for 2 nights (business trip). During the first night around 2.30, I got awake: a group obviously drunk hotelguests returned and made a lot of noise. They entered the room opposite mine. After 30 minutes the noise got louder and louder, including the sound off breaking glass. I went out and knocked on their door in order to try to calm them down. They opened the door and I saw a group of about 5 men and women, totally drunk and obviously high (widened pupils). I asked them calmly to be quiet. Suddenly a tall, big guy stepped forward and slapped me in the face. I withdraw and called the night porter. He went to their room, but it did not help. The only choice I had, was to go to the reception and to ask for a room on another floor, which I finally got. Needless to say that I did not sleep anymore that night. Next morning I tried to speak to the hotel management, the manager finally called me back at the end of the morning. I asked him to remove the guests, or call the police (the night porter had told me the night before that the guests planned to stay another 3 nights). I did not feel to meet them again. Removing them was not possible he said. He had talked to the guests and they had admitted the incident: “the guy who slapped you was not one of the hotel guests, but a guest of them. The hotelguests had met 2 persons in town and had taken them to their room to party. That’s why I cannot remove them”. I must say I never have experienced such a thing before in a hotel: from time to time guests make a lot of noise, but I have never been attacked and never felt unsafe in a hotel before. For me, the worst of all regarding this story, is that the hotel management did not do anything at all: no police calling, no removing of the guests, and no gesture what so ever towards me. I think such lethargy is unaccepatable and has nothing to do with hospitality. My advice: don’t go to this hotel!
I was a bit nervous when I saw that my room faced Drottninggatan, the main shopping street in Stockholm. But there was no need to worry. All noise died down at about 11 pm and didn't resume until morning - and was never a nuisance. My room was quite big and very functional in every way. The shower was good and so was the bed. Staff pleasant and helpful, and free coffee and tea in the lobby. Continental breakfast was delicious. Good value for money, I'd say, and just a 10-minute walk from the Central Station and City Bus Terminal.
There are couple of pros to this hotel, don't take me wrong: The location is great and the staff is helpful. But yeah, that's about covering it. As for the cons: the hotel is in a bad need of renovation. The lobby is renovated, when you enter the hotel, you get a nice feeling, but that's where it ends. The room I got gave me a feel of a hospital. The mattress on the bed must have been 30 years old at least! Not to mention the weird setting of the room: there was a tiny space between the wall and the bed which should've served as a passage. Which you had to go through in order to get to the bathroom. The pointy sharp edges of the bed sure made this passing fun every time. Well one pair of thighs lost to that... aside from lovely bruise. But seriously, was I supposed to step over the bed each time I wanted to go to the bathroom? Also no power outlet on the side of the bedside table. One would have thought that the hotels caught up with the 21. century trend where majority of the people need to charge their phone overnight and use it as an alarm clock... The breakfast was mediocre, when something run out, no refills were brought. So better hurry up if you want that nice bun and a piece of cheese. The corridors and so would deserve renovation. If I can help it, I'm not staying again. I have a very different notion of a 3* hotel...
This hotel needs major renovation. Everything looks outdated. The room is very small. Ask for a room not facing streets to avoid very noisy streets. It does have a nice location, close to the city center.
The lobby was very stylish and glassy. Room was comfortable, most amazing beds ever. I like the 20's style interior. Breakfast sucked tho as it did not have enough food, things were not refilled. Excellent location, right in the city central, on the pedestrian street, everything is nearby, metro is only few meters away. I did not find this hotel noisy at all, but also I am a really good sleeper.
I had booked a room in Queen's Hotel for one night. I am glad that I did not plan to stay longer: I contacted the hotel 8 days before my arrival, and asked for a room that is not on the street side. The hotel confirmed that they have received my message. When I checked in, I got a room that was on the street side. The front desk lady did not care. She said that she has not managed my request. I think that was arrogant. The room was noisy and there was no ventilation in the room. Cars and people on the street in the evening, garbage trucks waking me up early in the morning. The breakfast in Queen's Hotel is basic. Nothing special but nothing bad either. When I checked out in the morning, there was another front desk person. The checkout worked much better than the check-in. This front desk man did not ask any questions about my stay, or my night. But he smiled and was not arrogant, which was much better than the check-in experience. I left my bag at the hotel for the day, and went to my meetings. When came to get my bag in the afternoon, the front desk lady was there again. And the same arrogant style continued: When I walked in, she was doing some paperwork. She did not look at me, or ask how she can help, so I stood there in front of here, waiting for my turn. But she just walked away without saying a word. I was shocked. I was in a hurry, because I had to catch a flight, and I did not know where she did go, and how long will she be away. I had to wait for her to return, before I got the chance to ask my question: "Can I have my bag, please?" When I walked out, I said bye to her. No response. I have seen similar customer service in the DDR before the fall of the wall.
I have read the reviews and after spending one night in this hotel I struggle to believe them. It is central and that's where it ends. It is basic, in need of renovation and some investment. Breakfast matched the room facilities - basic. Charming - it is not. For 1500 sek it is over priced - there are better hostels. My recommendation is avoid - spend a little more money and really enjoy this beautiful city from a proper hotel.
The Hotel didn't meet expectations for a family run hotel. Requested an early check in and it was denied. Arrived at 7:00am to drop off bags and was told to come back between 2:00 and 3:00. Came back at 2:30, no room yet. Came back at 3:00, received the room key and waited 10 minutes outside the room while the maid cleaned it. Requested an upper floor when reserved, received a room on the first floor. There is no ventilation in the rooms except the windows. The hotel boarders a very busy street, so leaving the windows open at night is not an option. There is also an Irish bar across the strreet. The last failure was I requested a 4:30am wake up call which we never received.
The hotel is in the city centre and everything is near it. It has a powerful breakfast. The room is really big and quiet, but the bed was not so comfortable as expected. It has a coffee service during the hole day.
Queen's Hotel was one of Rick Steves' recommendations, and we couldn't have been happier about the location, right on the Drottninggatan pedestrian-only shopping street but north of the main commercial action. It was only a 10-minute walk from the bus/train station and very convenient for other sight-seeing. We were not pleased with the first room we were assigned, as it faced the cross-street with a fair amount of traffic, so we asked to move to a courtyard-facing room and our request was quickly accommodated -- that set-up was much better. The beds were comfortable and room was pretty spacious with lots of windows facing the quiet courtyard. Breakfast was a generous spread and good value. We would recommend Queen's Hotel for travelers looking for a reasonably-priced, centrally-located accommodation in Stockholm.
- Walking distance to Royal Swedish Opera and Museum of Medieval Stockholm
- Free continental breakfast
- Free WiFi in rooms and public areas
- Laundry facilities
Located in Central Stockholm, Queen's Hotel is a leisurely stroll from popular sights such as Royal Swedish Opera and Museum of Medieval Stockholm. This 62-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area. Located in central Stockholm, the hotel is also near Stockholm Palace and Stockholm City Hall.
Free continental breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free daily manager's reception.
All 62 rooms feature phones and desks. Guests can expect free WiFi and flat-screen TVs with cable channels. Hair dryers are also included.
Queen's Hotel features free WiFi in public areas, a meeting room, and coffee in a common area. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free newspapers and laundry facilities.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 333 reviews