Family Resorts in Sterling, Sterling

"I went to the hotel for an event. The event ended up being over an hour late for VIP check-in because the hotel seemed to not even know that the event was happening. We ended up getting extra stuff from The event holder as an apology for the hotels in ability to get things together. When I checked in the girl took forever. The other person checking people in got three people in while she got me done. She was so unfriendly the only people she spoke to were staff that walked by. She handed my key to me. Didn’t say a word. after the event, we went into the bar area and was accosted by a vagrant who had been outside. He was allowed to harass the bartender while the bartender begged him to leave. No security was called or anything. Why are the doors not locked after 10 o’clock? There was nothing done at all no care for the guest and their security while this vagrant walked around begging for more alcohol. The next morning I went out the door with my dog. I saw what by I thought may have been a guest sleeping on the couch when I came back in the guest sleeping on the couch was behind the counter. I asked him do you have coffee? His reply was yes. After about 10 seconds, I asked him where it was and his reply was it’s not out yet. I packed my things and I left won’t be going back here. The room was clean. The service was horrible. The girl at the check in is in the wrong business"

"Really horrible for the price, motel experience at best "

"The supervisor on the front desk was terrible, she’s not nice and very rude. She needs to learn how to welcome guest in a friendly way!! My husband was very upset with her because at first we asked her if we can check in early because we had plans and the way she responded was very off and that makes my husband very angry and so they got into a heated argument. She even asked where we parked our car and we need to pay for the fee without even asking if we already had a parking spot booked outside, we just need to park for a few minutes to unload our stuffs and bring inside our room because we already booked a parking garage close to the hotel but it takes us an hour to finished checking in because we changed room thrice due to very loud AC fan and the room smells really bad. But after we settled and finally finished checking in, she then apologized about how she treated us during our stay. Despite what had happened earlier, the engineer that checked our AC was very kind and polite."