Run down
Nice stay only problem is you can tell it’s in the hood somewhere I left nyc and felt like I was back in nyc fro the loud ass really parties but other then that great stay
I was applied for non smoking room and they give me a room smelling cigarettes,
The location is very convenient to the highway. It’s also up on a hill so it is nice to see out your window. What I found odd was that due to the position of the toilet installation the bathroom door could not close. Also it bills as an extended stay but all cutlery is under lock and key at the front desk. Also they have a stove but the hotel has no pots or pans.
This place was very clean and the staff was very nice. But breakfast supposed be from 6 to 9 and by 7 there was none 😫 no big deal I would definitely stay there again.
Was very clean and great customer service 👍. I would recommend it and go again.
Even that I had a paid reservation. There was no room available for me and for 15 more customers that were there having the same problem.
Very good for this price. Other hand, the reception was abundant at check out time. Also, be aware, a lot of dogs.
Comfortable bed, very clean, full fridge, ask at desk for toaster, pots, dishes, etc. TV even has some movie channels.
No amedities no spa, no hot breakfast, never felt safe(thug in waiting room, met with cold face staffs but the cleaning lady was nice and humble), cheap towels, cheap pillows, dust ridden room, bug bites.
We chose this hotel vs others in the area because of the cost and the free continental breakfast. We can I out in the morning to find that breakfast was a basket of granola bars and a carafe of coffee. This hotel Lied about their amenities. I won’t make this mistake again. I had to drive down the street to get a bagel.
I woke up in the middle of the night to do what one does in the middle of the night after waking up. I knocked the pillow off on my way to the facilities. When I returned to the bed, I noticed something on the sheet where my pillow had been - a fully grown, dead house centipede. This is problematic for any number of reasons. These insects live for years and they don't go outside. It had plenty of food. It only eats other insects. You do the math. Either the room hadn't been cleaned in days or no one had stayed there in days and the room hadn't been touched in days. Either way there's a problem. Even after having brought the general manager into the conversation, they only offered me 50% off my stay. I maintain that I should not have to pay any amount of money to sleep with dead bugs.
Good location and heating, bed had stain and chip crumbs, also door doesn't work
Hotel was good, however they did not provide continental breakfast as advertised
Maybe I didn't research it enough but there weren't even cups in the room for water. You had to request to get anything in the room. Except there was only one staff person in the evening so the phone just rang at the front desk. I finally walked downstairs to get some cups and a coffee maker. The front desk person was very nice and polite. The bed wasn't that comfortable. The cable only had a few channels. The TV was hard to hear because of how loud the AC was. It just wasn't worth the price paid.
It was perfect to have a real refrigerator and kitchen to keep our stuff cool in the middle of our long trip. Big room, table, TV, for a reasonable price..
They could have given you cleaning supplies with your plates and silverware. The free wifi is back to 2400 baud modem days
Located within a mile (2 km) of Caldor Shopping Center, Extended Stay America Suites Norwalk Stamford is within 2 miles (3 km) of Gateway Shopping Center. This 131-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a fitness center.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 131 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Suites Norwalk Stamford, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
Run down
Nice stay only problem is you can tell it’s in the hood somewhere I left nyc and felt like I was back in nyc fro the loud ass really parties but other then that great stay
I was applied for non smoking room and they give me a room smelling cigarettes,
Thank you for being our guest. We are sorry for the smoke odor you experienced in your suite and regret the inconvenience it caused. We have asked our housekeeping team to deep clean the room to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The location is very convenient to the highway. It’s also up on a hill so it is nice to see out your window. What I found odd was that due to the position of the toilet installation the bathroom door could not close. Also it bills as an extended stay but all cutlery is under lock and key at the front desk. Also they have a stove but the hotel has no pots or pans.
Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our ideal location. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
This place was very clean and the staff was very nice. But breakfast supposed be from 6 to 9 and by 7 there was none 😫 no big deal I would definitely stay there again.
Thank you for the review. We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your comments! However, we are sorry for the disappointment you experienced while breakfast and regret the inconvenience it caused. The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management
Was very clean and great customer service 👍. I would recommend it and go again.
It was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We are grateful for the recommendation and look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Even that I had a paid reservation. There was no room available for me and for 15 more customers that were there having the same problem.
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management