When they say breakfast including: means a cup of coffee and maybe a granola bar. That is all.
Opened on of the drawers in the kitchen and it had bread crumbs and mouse droppings. I did not report it to the front desk, just wanted out ASAP.
Wood floors were cold and sticky. The hallway smelled of urine. Price was good but that was it
Run down
Nice stay only problem is you can tell it’s in the hood somewhere I left nyc and felt like I was back in nyc fro the loud ass really parties but other then that great stay
I was applied for non smoking room and they give me a room smelling cigarettes,
The location is very convenient to the highway. It’s also up on a hill so it is nice to see out your window. What I found odd was that due to the position of the toilet installation the bathroom door could not close. Also it bills as an extended stay but all cutlery is under lock and key at the front desk. Also they have a stove but the hotel has no pots or pans.
This place was very clean and the staff was very nice. But breakfast supposed be from 6 to 9 and by 7 there was none 😫 no big deal I would definitely stay there again.
Was very clean and great customer service 👍. I would recommend it and go again.
Even that I had a paid reservation. There was no room available for me and for 15 more customers that were there having the same problem.
Very good for this price. Other hand, the reception was abundant at check out time. Also, be aware, a lot of dogs.
Comfortable bed, very clean, full fridge, ask at desk for toaster, pots, dishes, etc. TV even has some movie channels.
No amedities no spa, no hot breakfast, never felt safe(thug in waiting room, met with cold face staffs but the cleaning lady was nice and humble), cheap towels, cheap pillows, dust ridden room, bug bites.
We chose this hotel vs others in the area because of the cost and the free continental breakfast. We can I out in the morning to find that breakfast was a basket of granola bars and a carafe of coffee. This hotel Lied about their amenities. I won’t make this mistake again. I had to drive down the street to get a bagel.
I woke up in the middle of the night to do what one does in the middle of the night after waking up. I knocked the pillow off on my way to the facilities. When I returned to the bed, I noticed something on the sheet where my pillow had been - a fully grown, dead house centipede. This is problematic for any number of reasons. These insects live for years and they don't go outside. It had plenty of food. It only eats other insects. You do the math. Either the room hadn't been cleaned in days or no one had stayed there in days and the room hadn't been touched in days. Either way there's a problem. Even after having brought the general manager into the conversation, they only offered me 50% off my stay. I maintain that I should not have to pay any amount of money to sleep with dead bugs.
Located within a mile (2 km) of Caldor Shopping Center, Extended Stay America Suites Norwalk Stamford is within 2 miles (3 km) of Gateway Shopping Center. This 131-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is offered each morning.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
At Extended Stay America Suites Norwalk Stamford, guests have access to a gym, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
When they say breakfast including: means a cup of coffee and maybe a granola bar. That is all.
Opened on of the drawers in the kitchen and it had bread crumbs and mouse droppings. I did not report it to the front desk, just wanted out ASAP.
Dear Jay, thank you for your honest comments. We apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have procedures in place, so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will allow us to prove that to you.Sincerely,Hotel Management
Wood floors were cold and sticky. The hallway smelled of urine. Price was good but that was it
Thank you for being our guest. Although you liked our affordable rates, we sincerely apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Run down
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Nice stay only problem is you can tell it’s in the hood somewhere I left nyc and felt like I was back in nyc fro the loud ass really parties but other then that great stay
I was applied for non smoking room and they give me a room smelling cigarettes,
Thank you for being our guest. We are sorry for the smoke odor you experienced in your suite and regret the inconvenience it caused. We have asked our housekeeping team to deep clean the room to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Dear Subhan, Thank you for being our guest. We are glad you had a pleasant stay, but we are sorry that our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Please give us another chance to host you whenever your travels bring you to the city.Sincerely,Hotel Management