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Extended Stay America - St. Louis - Westport - Craig Road

2.5 out of 5.0

Recent guest reviews

We booked two bed room, we were given one bed room, when we asked how that is possible, they simply said they can't help in any way.

Hotel staff rude upon arrival and gave not eye contact. Dingy towels and covers. I expected more from this area.

It was clean enough and comfortable enough, but the walls were thin and the neighbors were noisy. Other than that it was fine. I would stay again if I needed to.

This was just a one night stay. It was my boyfriend's birthday weekend. I needed somewhere we could stay after a night of celebrating. The location was perfect from where we were going out to. The price was great! They had a grab and go breakfast which I wasn't expecting. Most hotels with full kitchens don't offer ANY breakfast. I would stay here again!

No elevator. Requested a non-smoking room, got a smoking room.

Everything here was great. I look forward to returning SOON

I found this hotel while searching for one that I stayed at nearby. My original hotel was completely booked so I settled for this one. To say It ruined my anniversary is putting it mildly. The check in was done wrong and I was double charged for a room that should have been free, the hall smelled awful, and the room was dirty. The floor was sticky and the carpet and furniture was gross. To top off my night the front desk clerk called the police on some guests and the flashing police lights interrupted what was left of our night. I tried speaking with the front desk manager the next morning and he was rude and unapologetic. I usually dont write reviews I just move on and forget about it but I spent with the double charge $180 on the lousy place and I dont want anyone else to get duped. Even in a bind I wouldn't ever stay here again.

Upon entering the building, I felt as if it was an apartment building. The room was large. The bathroom (just like every extended stay room I have rented) had hairs in the tub. So the staff has not properly cleaned once again. The bed was hard, as usual. For the amount of money charged, at least the rooms should be clean.

First, the hotel has changed names so even when you follow GPS you don't think you are at the right place, and once you find out you are indeed at the right place you will have wished the GPS was wrong. Upon entering the room it reeked of urine. the source of the smell was found when we discovered the toilet had been used by the last guest and never flushed. Don't know how long the room sat like that but by the time we got there the water was stagnant and unbearable. It's safe to say the bathroom was never cleaned. We requested a cleaning and were told housekeeping would take care of it first thing in the morning. They never showed up the whole weekend. I had to get extra towels, and clean linens for the sofa bed myself. Even thought we had four people in our room, they refused to give me any pillows for my daughters. I had to go around and clean all of the counters, tables, tv stand, and night stands myself. They were covered in sticky food residue and crumbs. Had I known where a vacuum was I would've done the floor too as it was covered in crumbs and old food. We were afraid to take our shoes off in the room and kept them on until we were ready for bed. The bed was like a sheet covered box. NO BLOW DRYER! What the heck?! We were in town for a wedding and I had no blow dryer in my room to do my hair for the ceremony. Luckily no one had to lose their life as someone was able to scrounge one up at the front desk. I do an immense amount of traveling and this place was #2 on the list for WORST TRIP EVER! The only one that beats it is the room that had blood splatter all over the walls from some homicide, but that's another story. Don't stay here if you value your health, and life.

great staff, nice and roomy all a studio apt can be

All the staff were extremely friendly, greeting me right inside the door, which was so nice on such a dreary day! The room was basic, but clean. There was a bit of an odor inside the room, but I either became used to it, or it went away. The bed was comfortable, the wi-fi free, and the treadmill worked. Couldn't have asked for more. Oh, the only thing that was bothersome was the smell of smoke - apparently, smoking and non-smoking rooms are located on the same floor.

My stay at this hotel was nothing to brag about. It's kind of a dumpy place, but it wasn't horrific, and if I am ever in a place with my budget that I need to save as much money as possible I would definitely stay there again. It was a big room and it had a kitchen. There were only a couple of weird things, 1) They gave me smoking instead of non, and 2) They didn't have any shampoo at the hotel, you need to bring pretty much everything yourself...except for towels.

I arrived about midnight to find no one available at the front desk. I did call ahead to notify the room that I would be arriving late. However, I stood in the small hotel lobby for about 10 minutes until someone came from the back room. They gave me my room but then did not know the password for the internet. Small rooms but they were fairly clean. Overall I'd say this hotel is a generous 2 out of 5.

The experience was completely horrible, words can't describe how horrible this experience was. It ruined my families first Christmas.

I really enjoy our stay! The staff was friendly and the room was really clean. The kitchen space was bigger than I imagined and the location was perfect. We were not to far from stores, resturant, and entertainment.

toilet and bathroom was pretty ugly toilet clogged the 1st time i used it and there was no toilet paper in the room. Take a poo somewhere before getting a room here.

The smell in the non-smoking room was aweful, it smelled like smoke and b.o., my eyes were burning at first but you get use to it after awhile. I had to wash all of our clothes when we got home to get rid of the hotel smell. The toilet seat had urine stains, no joke! The bath tub had mildew stains. We found orange peals under the chair. TV was really small and no remote. The bed was really uncomfortable and to top it all off, someone was trying to get into our room in the middle of the night. The worse hotel experience ever. Pay $20 more and stay at a 3 star hotel.

Stayed one night for $54, it was a pretty good deal.

When you first walk-in it smells of urine slightly, luckily the rooms or at least my room didn't smell like that. Make sure you take a cleaning sponge for any dirty dishes unless you like trusting towels..... The bed was as hard as a rock and they definitely hadn't deep cleaned the room in months but overall for the price; I got what I paid for. Decent location.

It was in a nice area and the hotels around it looked old BUT don't let that deter you. The hallways smelled funny BUT the room was clean. Appliances are not brand new BUT it was all kept clean. We went in the winter so the pool wasn't available but that wasn't our main focus(otherwise we would've gone somewhere with an indoor pool). They had pots and pans and plates and cups and utensils and even had ice trays ready in the freezer. It was very quiet and we had a good time. We were there for a small weekend getaway and I would possibly stay again.

2030 Craig Rd Maryland Heights MO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - St. Louis - Westport - Craig Road is located within a few miles (5 km) of Creve Coeur Golf Club and New Jewish Theatre. This 72-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Holocaust Museum is also 2.5 mi (4.1 km) away.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 72 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

At Extended Stay America - St. Louis - Westport - Craig Road, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Queen 1 | Sleeps 4

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Extended Stay America - St. Louis - Westport - Craig Road

Everyone (2) Business (8) Couples (11) Family (3) Other (12) Friends (2)
1

we booked two bed room, we were given one bed room

Everyone

We booked two bed room, we were given one bed room, when we asked how that is possible, they simply said they can't help in any way.

By on Jul 5, 2017

Review comment responded on Jul 9, 2017

I apologize for the disappointing visit you had with us. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are redoubling our training efforts to make sure this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, General Manager

2
Everyone

Hotel staff rude upon arrival and gave not eye contact. Dingy towels and covers. I expected more from this area.

By on Mar 6, 2017

3

business

BusinessTravelers

It was clean enough and comfortable enough, but the walls were thin and the neighbors were noisy. Other than that it was fine. I would stay again if I needed to.

By on Sep 14, 2015

3

one night stay

Couples

This was just a one night stay. It was my boyfriend's birthday weekend. I needed somewhere we could stay after a night of celebrating. The location was perfect from where we were going out to. The price was great! They had a grab and go breakfast which I wasn't expecting. Most hotels with full kitchens don't offer ANY breakfast. I would stay here again!

By on Nov 17, 2014

2

smoking room

Couples

No elevator. Requested a non-smoking room, got a smoking room.

By on Oct 21, 2014

4

great

Families

Everything here was great. I look forward to returning SOON

By on Sep 23, 2014

1

anniversary getaway

Couples

I found this hotel while searching for one that I stayed at nearby. My original hotel was completely booked so I settled for this one. To say It ruined my anniversary is putting it mildly. The check in was done wrong and I was double charged for a room that should have been free, the hall smelled awful, and the room was dirty. The floor was sticky and the carpet and furniture was gross. To top off my night the front desk clerk called the police on some guests and the flashing police lights interrupted what was left of our night. I tried speaking with the front desk manager the next morning and he was rude and unapologetic. I usually dont write reviews I just move on and forget about it but I spent with the double charge $180 on the lousy place and I dont want anyone else to get duped. Even in a bind I wouldn't ever stay here again.

By on May 29, 2014

1

not what i expected

Singles

Upon entering the building, I felt as if it was an apartment building. The room was large. The bathroom (just like every extended stay room I have rented) had hairs in the tub. So the staff has not properly cleaned once again. The bed was hard, as usual. For the amount of money charged, at least the rooms should be clean.

By on Mar 13, 2014

1

gross experience - run away!

Families

First, the hotel has changed names so even when you follow GPS you don't think you are at the right place, and once you find out you are indeed at the right place you will have wished the GPS was wrong. Upon entering the room it reeked of urine. the source of the smell was found when we discovered the toilet had been used by the last guest and never flushed. Don't know how long the room sat like that but by the time we got there the water was stagnant and unbearable. It's safe to say the bathroom was never cleaned. We requested a cleaning and were told housekeeping would take care of it first thing in the morning. They never showed up the whole weekend. I had to get extra towels, and clean linens for the sofa bed myself. Even thought we had four people in our room, they refused to give me any pillows for my daughters. I had to go around and clean all of the counters, tables, tv stand, and night stands myself. They were covered in sticky food residue and crumbs. Had I known where a vacuum was I would've done the floor too as it was covered in crumbs and old food. We were afraid to take our shoes off in the room and kept them on until we were ready for bed. The bed was like a sheet covered box. NO BLOW DRYER! What the heck?! We were in town for a wedding and I had no blow dryer in my room to do my hair for the ceremony. Luckily no one had to lose their life as someone was able to scrounge one up at the front desk. I do an immense amount of traveling and this place was #2 on the list for WORST TRIP EVER! The only one that beats it is the room that had blood splatter all over the walls from some homicide, but that's another story. Don't stay here if you value your health, and life.

By on Oct 1, 2013

4

classy econ

GetawayWithFriends

great staff, nice and roomy all a studio apt can be

By on Feb 27, 2013