Absolute terribly fake customer service. While they pretend to provide overwhelmingly friendly customer service, it comes with the price of being on their terms. They follow you around pushing you in their direction. If you ask to go to a certain floor or bar, they first take you to another place pushing their products in your face. We invited friends to the hotel for drinks at the Sky Bar. Instead we were brought to 2 different bars on 2 different floors and pushed into " looking at what they offer". Once we finally got to the Sky Bar, someone was immediately in our face forcibly with a drink menu. Our friends were so upset they decided to leave. When we got to the front and my friend requested a taxi to their hotel, which they were paying for, they were told TWICE "It's a short walk" We are 9000 miles from home, in an unfamiliar city. They did not want to walk, they wanted a taxi. We were absolutely mortified that we even invited them to this place and the 1 night we had with our friends in Bangkok, was ruined by these leech like employees. After bringing this to the attention of a manager, 3 days later we were told "The employee in the front said this never happened" This hotel is an absolute ripoff. If you want to be degraded and sold an $11 glass of Coke, this is your place. So very disappointing.
Located in Bangkok City Centre within a short walk of Sri Maha Mariamman Temple, Tower Club at lebua is within 2 miles (3 km) of other popular sights such as ICONSIAM. This 5-star hotel has 178 guestrooms and offers conveniences like 5 restaurants, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is served each morning from 6:00 AM to 11:00 AM. There are ample dining options with 5 onsite restaurants, including Chef's Table2MichelinStar, which specializes in French cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.
32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include balconies, dining areas, and sitting areas.
Tower Club at lebua features an outdoor pool, a children's pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for THB 2500 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a business center.
Absolute terribly fake customer service. While they pretend to provide overwhelmingly friendly customer service, it comes with the price of being on their terms. They follow you around pushing you in their direction. If you ask to go to a certain floor or bar, they first take you to another place pushing their products in your face. We invited friends to the hotel for drinks at the Sky Bar. Instead we were brought to 2 different bars on 2 different floors and pushed into " looking at what they offer". Once we finally got to the Sky Bar, someone was immediately in our face forcibly with a drink menu. Our friends were so upset they decided to leave. When we got to the front and my friend requested a taxi to their hotel, which they were paying for, they were told TWICE "It's a short walk" We are 9000 miles from home, in an unfamiliar city. They did not want to walk, they wanted a taxi. We were absolutely mortified that we even invited them to this place and the 1 night we had with our friends in Bangkok, was ruined by these leech like employees. After bringing this to the attention of a manager, 3 days later we were told "The employee in the front said this never happened" This hotel is an absolute ripoff. If you want to be degraded and sold an $11 glass of Coke, this is your place. So very disappointing.
Thank you very much.
Thank you for sharing your experience. We are truly sorry to see that on this occasion your stay did not live up to expectations. We hope we can invite you back and win back your trust on your next visit.