We had a wedding to attend in Provo & the La Quinta Inn is located at a friendly/safe location near the freeway with all your needs.....stores, restaurants, etc, etc. The staff (especially Josephina) are very friendly & care about your needs. The third floor is being remodeled & could be a little ...
Everything was going well until our plans had to change. Suddenly neither the manager or Orbitz could help. I had prepaid for the stay and now there was no flexibility. I'll never do that again. 2 nights now cost 3. The manager would not approve a refund. He was much more concerned about the money ...
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Another good Hampton. I've come to rely on them more and more.
We stayed in the king suite with the jacuzzi. The room was clean, but it seemed like it was in the process of being updated--the carpet didn't meet the edging around the jacuzzi, marble in the bathroom wasn't attached to the bottom of the tub, pencil lines drawn on the walls for measurement, and the recliners on one of the couches were broken. We weren't expecting to stay in a room mid-renovation. However, the breakfast was good and the staff was friendly. I would stay here again...after renovations are complete.
I was pleased with the amenities provided at the hotel. It was very clean and organized. Breakfast bar was great. Were it to have a shuttle service to and from the airport, it would have been perfect.
GOOD: Excellent location! Walmart nearly next door, tons of restaurants and stores and a mall just up the road, and right by the freeway entrances in either direction. Free breakfast helped save money, was very convenient, had longer hours than other hotels (breakfast ended at 10), and was of decent quality and great variety: there was always some kind of meat and eggs, plus waffle makers, yogurts, cereal, oatmeal, fresh fruits, bagels, muffins and breads, juices, milk, coffee and tea. Laundry facilities and free parking were very useful. Pool, hot tub and exercise room looked good but we never had a chance to use them. BAD: THE WIFI WAS HORRIBLE!!! It was nearly unusable! We tried to use it on several devices but barely could connect and when we did get online, it was suuuuuper sloooow! We heard other guests complain about it, too. One time when we went to the front desk, 2 employees were chatting and took several minutes to acknowledge us standing right in front of them. 1 of the 2 elevators were out of order during 4 of the 5 days we were there. 2x our room wasn't cleaned. Once It was probably because we'd left the room latercin the day. The other time, someone - not us - hung a Do Not Disturb sign on our doorknob We put the sign inside out room when we left that morning. When we got back, there was a Do Not Disturb sign on the outside. When we opened our door and looked inside, our Do Not Disturb sign was still on the inside of the door. Not cool.