Great location. Bed comfortable with good pillows. We had only high heat or air con. So we were either cold or hot as the unit was broken. Not sure we would stay again. Also the ice machine was broken.
Because this was a Red Roof PLUS, I expected it to be nice and it was NOT. It was pretty seedy. It was way over priced!
Bbb
Rooms recently refurbished, though some things show some wear already. Very helpful staff. Convenient location and allows dogs.
The location was very good ... the room is nice and spacious. The pollows could be softer
Problems unlocking door with card to room and side entrance. No replacement linen or trash bags. Poor and little choice of tv channels. Wifi kept disconnecting.
No breakfast service in the AM, really just wanted at least fresh coffee and maybe bagel or muffins. The tea bags in the room were moldy. I have a photo of them... and the fridge had old stuff left in it from previous guests. Otherwise fine, quiet, ac worked and tv, pool wasn’t listed on this hotel when I booked it or I would have brought swimwear. Was disappointed to learn it had a pool when I got there. Oh well. It was one night so, ok.
Indoor pool. No mini-fridge or coffee in the room, but there was coffee near check in.
The hotel is in no where man. If you don't have a car you are lost. It need a cafeteria. The price is as high as a nice place is Boston.
We loved the location, property was beautiful, seemed maintained, but needed more deep cleaning, and way more basic cleaning/housekeeping. Housekeepers are the backbone of your entire business. They are the ones that provide the most valuable service to the buyer; clean, comfortable rooms! The beauty can’t be seen through the mound of dust and dirt! Our AC vent was clogged with dust rendering it useless. The front desk came and cleaned it because no one was working.....hmmm. The bathroom vent was even worse.....um, allergies? Give the housekeepers raises and way more time to clean, or just hire more people! I would definitely return, but would not be willing to pay going rate for what we received. Staff were awesome and understanding, and as helpful as they could be.
Clean and good staff. No issues when checking in or checking out
Great place to stop when you are visiting the area
Clean rooms. Nice fridge and snacks/coffee in room. Bed comfortable.
Located within 2 miles (3 km) of Mount Sugarloaf State Reservation, Red Roof Inn PLUS+ South Deerfield - Amherst is within 3 miles (5 km) of Connecticut River. This 122-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free long-distance calls, free local calls, and ironing boards. Housekeeping is available once per stay.
Guests of Red Roof Inn PLUS+ South Deerfield - Amherst enjoy an indoor pool, free WiFi in public areas, and coffee in a common area. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Additional amenities include an arcade/game room, laundry facilities, and a picnic area.
Great location. Bed comfortable with good pillows. We had only high heat or air con. So we were either cold or hot as the unit was broken. Not sure we would stay again. Also the ice machine was broken.
Because this was a Red Roof PLUS, I expected it to be nice and it was NOT. It was pretty seedy. It was way over priced!
Hi Audrey. We're sorry to hear about your experience. Red Roof Plus offers upgraded rooms-not all of them-with luxury linens, a snack box and Seattles Best coffee . We do our best to make sure we have clean and comfortable rooms. We are budget friendly while staying comparable with our competitors. Just this past March we did a full renovation on our hallway carpets and walls. We also have a full renovation on our pool. We hope to see you again.
Bbb
Donald, Thank you for your kind review!
Rooms recently refurbished, though some things show some wear already. Very helpful staff. Convenient location and allows dogs.
The location was very good ... the room is nice and spacious. The pollows could be softer
Thank you for taking the time to rate your recent stay. I will have them check the pillows because you should of had 4 firm and 2 soft pillows depending on your room type.
Thank you for taking the time to rate your recent stay. We hope to see you in your travels again.
Problems unlocking door with card to room and side entrance. No replacement linen or trash bags. Poor and little choice of tv channels. Wifi kept disconnecting.
Thank you Chuck for taking the time out to tell us about your recent stay. I do apologize for issue with your key. Unfortunately due to the pandemic we are only going into rooms every 4 days. We do have amenities at the front desk for our guest.
No breakfast service in the AM, really just wanted at least fresh coffee and maybe bagel or muffins. The tea bags in the room were moldy. I have a photo of them... and the fridge had old stuff left in it from previous guests. Otherwise fine, quiet, ac worked and tv, pool wasn’t listed on this hotel when I booked it or I would have brought swimwear. Was disappointed to learn it had a pool when I got there. Oh well. It was one night so, ok.
Thank you for your feedback from your recent stay. We unfortunately do not have breakfast at this location. We do have muffins in our snack machines. We usually do have coffee 24 hours in the lobby but due to the pandemic we have not been able to have it. I will definitely address the issue with the tea bag and the fridge. This isn't our standard. We do have an indoor pool and we aren't advertising it because it is closed due to the pandemic. Hopefully when we get through this pandemic and everything starts opening up we will see you again.
Hi Shelly. Thank you for the feedback. We do have 3 ice machines on site and the out of order unit has been fixed as of today. We hope to see you again.