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Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

Yara our server in the platinum lounge was awesome. Greeted us with a smile everyday and remembered our names with guest service like that makes you want to book your next trip.

Pros: The resort itself was nice. The food was pretty good, They BBQ’d in the middle of the day It’s about 20min away from 5th Ave They greet you with champagne Open Bar (drinks are watered down) A lot to do on the resort. No insurance hold on your card Luggage Service Small Casino on resort (no bar or bathroom) Free Parking Daily housekeeping Cons: * A lot of Coati (Mexican Raccons) * 1hr from Cancún *. 40min from attractions * A lot of time share pushers at the airport, car rental & even the resort. *. You have to make a reservation in person at the main building for dinner or eat at a buffet *. The resort exchange rate was lower than everywhere else $16 instead of $20 *. You MUST get a rental car to stay here. In comparison, $110 US x2 for a cab vs $200 for rental wasn’t offered shuttle Svce until we were leaving. * The excursion reps at the resort don’t give any discounts on activities. * WiFi is slow * Beaches have tons of seaweed The room wasn’t as clean as I would’ve liked... deluxe room: The Jacuzzi had rusted parts, the fl always felt like it had sand, even on non beach day. There were little specks on the side of the toilet, the walls in the bathroom could have been cleaner. They offer you free mini bar in your room w/ no alcohol, the store on the resort is pricey... Go to 5th ave. Many Mexican Raccoon and a lot of cats & Iguanas - Animal Kingdom. Use the safe!

The place was compose very elegent, the atmosphere was great, service very good, I enjoy the stay here.

We had a great time. We had a swim out room which was very nice. The hotel was a lot bigger than we were use to. Our only real complaint was the food it wasn't very good except for the chill out restaurant that place was amazing.

The staff was great. The grounds are clean and well maintained. Food was hit or miss. Overall experience was good, and I would recommend to anyone looking for a nice getaway at a good price.

The hotel was beautiful and immaculate the hotel staff were lovely and accommodating The amenities were fabulous Check in was challenging in part because we had three families checking in on different days We had one day where housekeeping service never serviced our room. We had to call front desk after being out of the area all day. That was very disappointing All in all the resort was wonderful and we have already recommended it to several friends

An excellent hotel. The only major problem was that our room was not cleaned on one of the three nights we were there.

This is the second time my wife and I stayed at the Princess Resort. Last time we were in Platinum Sunset, this time we were at Platinum Riviera. Both sides of the hotel mirror each other, but the Riviera side is closer to the Platinum section of the beach, so that is nice. The hotel is beautiful and expansive. It can be difficult to navigate until you get used to the layout, but the grounds are so beautiful that wandering around the resort and enjoying the greenery and wildlife is part of the experience. I could get nit picky like some of the reviews, but our overall experience was excellent. The rooms aren’t perfect, but I’ve never stayed at a hotel that was. The closest to perfection I’ve ever stayed at was WDW and this resort is at the same level. The hotel is family friendly as well as couple friendly. There were activities that the college crowd might enjoy, but this is definitely not a 24 hour party resort. If you’re looking for a quiet, relaxing beach vacation, this is the place. Our beach waitress Lupita was very friendly.

Took my wife for a winter/Valentine's getaway ...just great place overall, grounds, food, drinks, people, place. very nice resort. Thank you Princess Resorts, we're definitely going back.

Huge facilities. You have to walk to get food, service, watch nightlife, everywhere. Restaurants are far from each, room service and some restaurants are not included in "ALL INCLUSIVE PLAN". Therefore, be aware of that. The rest was very pleasant. Hotel staff is friendly and helpful, however, their English should be improved.

We had a great experience here! Beautiful hotel, staff, and beach! We would recommend this hotel for everyone!

very nice staff and hotel Platinum club is vaer very pleasant.

I had booked this allinclusive hotel stay from Jan 5, 2018 for 4 nights. Upon arriving at the hotel, the hotel definitely didn't qualify to be of 5 star category or even 4 star category as mentioned on Orbitz vacation packages. Hotel grounds were neat and clean. Staff was friendly. Food was okay. Beach was good.

This is my 3rd time staying at the Grand Riviera Princess resort and I've loved it each and every time. Upon arrival, my guest & I were upgraded to the Platinum Suites due to how full the facilities were - an unexpected and pleasant experience. We thoroughly enjoyed the hotel staff in the Platinum Suites clubhouse and a bartender, Celsa, at one of the swim-up pool bars - all very friendly, great service, always with a smile.

Loved the hotel! Amazing staff, great food and clean spacious rooms. Everything was perfect since the moment i checked in. I got a free room upgrade which was very much appreciated, they also worked with the housekeeping team to get the room ready for an earlier check-in. Great food! Trust me i DO NOT say that a lot because i am a very picky eater...Variety, quality, cleanliness and presentation of the buffet was top notch. Staff all throughout the hotel are a true representation of Mexican hospitality that i love so much. Genuinely friendly and eager to help. The only negative thing that comes to mind is the incredibly spotty Wi-Fi connection. It was a bit annoying having to reconnect half a dozen times per day. Also the lack of recycling program in guest rooms and public areas is disturbing. Amount of plastic washed up on the beach should be the alarming reminder for all hotels to adopt and enforce some sort of recycling program. Overall a great experience! Thank you!

I and my wife really like this reasort good beach, good food, everywhere clean. We've been there three times already, and we think we'll be there again.

This is our first time staying at this hotel in Playa Del Carmen and we are very happy with our stay. The Hotel is huge, beautiful, and clean. The service/ staff is excellent. The only thing that needs improvement is the food from all the restaurants including buffet. Otherwise, we are pleased with our stay. Definitely recommend it to others.

Very nice, clean and well organized hotel. Rooms are big and comfortable. Many restaurants too choose from. Easy reservation snd the food was delicious. Beach is a bit of walk but they also have shuttle for those who don’t want to walk. Pools are clean and all around the hotel. You can always find a spot. Big highlight was the ice cream shop! Very nice!

Resort is large and landscaping is very well kept. The room had a musky smell but you get used to it after a couple hours. They had nice activities and shows were great! The food is just mediocre but we don't go to resorts for the food, we were prepared not to eat well and we do not expect American food to be the same in another counry. Most of the staff are helpful and working very hard. Some of them were not so helpful and only wanted the next tip (yes we do tip) but only to the ones who genuinely appreciated it. As for the beach...we did not spend much time there. The water was just OK and had lots of rocks that hurt your feet. We've been to much nicer beaches in the Dominican. Overall, it was a nice resort but nothing to rave about. Definitely not 5 star. The entire resort could use a little more TLC. You will see coaties, iguanas and bats very often on the entire resort. The coaties will be cute at first but when your sitting down trying to eat, they will come right up to you and try to steal your food right off your plate. The staff tries their best to keep them away but it seemed like a losing battle.

Check in was very easy , our room had an amazing view of the main pool which was very nice . The resort is very big but walkable . Would visit again !!

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Grand Riviera Princess All Suites Resort & Spa All Inclusive is located within a few miles (5 km) of El Camaleon Golf Club and Grand Coral Golf Riviera Maya. This 674-room, 4-star resort has 12 outdoor pools along with a full-service spa and a water park. It's on the beach and also near Punta Esmeralda Beach and 28 de Julio Square.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11:30 AM. Relish the international cuisine at Buffet Verde, one of 9 onsite restaurants. You can get a quick energy boost at the coffee shop/café.


Rooms

The 674 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. 30-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Grand Riviera Princess All Suites Resort & Spa All Inclusive features a full-service spa, 12 outdoor pools, and a water park. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a health club.

Room options

Junior Suite, Garden View

Full 2 | King 1 | Sleeps 3

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Full 2 | King 1 | Sleeps 3

Suite (with 2 Jacuzzis)

Full 2 | King 1 | Sleeps 4

Suite With Jacuzzi and Outdoor Shower

King 1 | Sleeps 2

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (78) Couples (64) Family (60) Friends (18) Other (5)
4
Everyone

Yara our server in the platinum lounge was awesome. Greeted us with a smile everyday and remembered our names with guest service like that makes you want to book your next trip.

By on May 19, 2018

Review comment responded on May 21, 2018

Dear guest, thank you so much for your comments and be sure that we will compliment Yara on your behalf. Looking forward to see you one more time with us!!

4
Everyone

Pros: The resort itself was nice. The food was pretty good, They BBQ’d in the middle of the day It’s about 20min away from 5th Ave They greet you with champagne Open Bar (drinks are watered down) A lot to do on the resort. No insurance hold on your card Luggage Service Small Casino on resort (no bar or bathroom) Free Parking Daily housekeeping Cons: * A lot of Coati (Mexican Raccons) * 1hr from Cancún *. 40min from attractions * A lot of time share pushers at the airport, car rental & even the resort. *. You have to make a reservation in person at the main building for dinner or eat at a buffet *. The resort exchange rate was lower than everywhere else $16 instead of $20 *. You MUST get a rental car to stay here. In comparison, $110 US x2 for a cab vs $200 for rental wasn’t offered shuttle Svce until we were leaving. * The excursion reps at the resort don’t give any discounts on activities. * WiFi is slow * Beaches have tons of seaweed The room wasn’t as clean as I would’ve liked... deluxe room: The Jacuzzi had rusted parts, the fl always felt like it had sand, even on non beach day. There were little specks on the side of the toilet, the walls in the bathroom could have been cleaner. They offer you free mini bar in your room w/ no alcohol, the store on the resort is pricey... Go to 5th ave. Many Mexican Raccoon and a lot of cats & Iguanas - Animal Kingdom. Use the safe!

By , from West New York, NJ on May 5, 2018

Review comment responded on May 7, 2018

Miss Kitty,Your feedback is extremely important in helping us improve the service we provide.we will take further actions to prevent this to repeating to someone else's, Shall you decide to give us another chance to reedem ourselves, please let us know.

4
Everyone

The place was compose very elegent, the atmosphere was great, service very good, I enjoy the stay here.

By on May 1, 2018

Review comment responded on May 2, 2018

Dear guest,We appreciate that you have chosen us to enjoy your vacations. We hope to see you back soon!!

4
Everyone

We had a great time. We had a swim out room which was very nice. The hotel was a lot bigger than we were use to. Our only real complaint was the food it wasn't very good except for the chill out restaurant that place was amazing.

By on Apr 24, 2018

Review comment responded on Apr 24, 2018

We appreciate that you have chosen us to enjoy your vacations.

3
Families

The staff was great. The grounds are clean and well maintained. Food was hit or miss. Overall experience was good, and I would recommend to anyone looking for a nice getaway at a good price.

By , from CT on Apr 22, 2018

Review comment responded on Apr 24, 2018

Muchas gracias!

5
Everyone

The hotel was beautiful and immaculate the hotel staff were lovely and accommodating The amenities were fabulous Check in was challenging in part because we had three families checking in on different days We had one day where housekeeping service never serviced our room. We had to call front desk after being out of the area all day. That was very disappointing All in all the resort was wonderful and we have already recommended it to several friends

By on Apr 9, 2018

Review comment responded on Apr 9, 2018

I thank you for a number of useful comments and suggestions in this respect. We hope to see you back soon!!

4
Everyone

An excellent hotel. The only major problem was that our room was not cleaned on one of the three nights we were there.

By on Mar 28, 2018

Review comment responded on Apr 10, 2018

Thanks for staying with us. We appreciate your feedback!

4

another great vacation in riviera maya

Everyone

This is the second time my wife and I stayed at the Princess Resort. Last time we were in Platinum Sunset, this time we were at Platinum Riviera. Both sides of the hotel mirror each other, but the Riviera side is closer to the Platinum section of the beach, so that is nice. The hotel is beautiful and expansive. It can be difficult to navigate until you get used to the layout, but the grounds are so beautiful that wandering around the resort and enjoying the greenery and wildlife is part of the experience. I could get nit picky like some of the reviews, but our overall experience was excellent. The rooms aren’t perfect, but I’ve never stayed at a hotel that was. The closest to perfection I’ve ever stayed at was WDW and this resort is at the same level. The hotel is family friendly as well as couple friendly. There were activities that the college crowd might enjoy, but this is definitely not a 24 hour party resort. If you’re looking for a quiet, relaxing beach vacation, this is the place. Our beach waitress Lupita was very friendly.

By , from Arizona on Mar 15, 2018

Review comment responded on Mar 17, 2018

Muchas gracgias!!

5

perfect winter getaway

Everyone

Took my wife for a winter/Valentine's getaway ...just great place overall, grounds, food, drinks, people, place. very nice resort. Thank you Princess Resorts, we're definitely going back.

By on Mar 5, 2018

Review comment responded on Mar 5, 2018

Thanks for staying with us. We appreciate your feedback and see you soon!!

3

ok place if you don't mind walking two miles daily

Everyone

Huge facilities. You have to walk to get food, service, watch nightlife, everywhere. Restaurants are far from each, room service and some restaurants are not included in "ALL INCLUSIVE PLAN". Therefore, be aware of that. The rest was very pleasant. Hotel staff is friendly and helpful, however, their English should be improved.

By , from Las Vegas on Feb 21, 2018

Review comment responded on Feb 24, 2018

Muchas gracias!!