Grand Hyatt Singapore5.0 out of 5.0
Recent guest reviews
Third stay in this excellent property, very located on Scotts Road in the Orchard Road area of Singapore, near shopping, bars, restaurants; this is my preferred hotel when visiting this fine city. Grand, modern and well decorated lobby and entrance, with lovely modern style & décor featuring a great deal of honey colored wood, and very nice common areas – e.g., concierge, front desk, several boutique shops, and multiple restaurants (each focused on distinct cuisine). Lovely waterfall surrounded by glass near elevators. Excellent room. I prefer high floor at end over pool, tennis courts, which feature desk area wrapped by windows for excellent view whilst working. Well sized with very tasteful and pleasing modern Asian décor, plenty of counter space which run into well sized desk, safe hidden in desk drawer, refrigerator, plenty of drawer space, large wall-mounted flat screen television, DVD player, well-sized closet with more drawers and access form room side and from bathroom side. Well sized King bed, quite comfortable with very good linens and pillows. Very good AC control. Very comfortable room. Great view of buildings and hills of Singapore. Bath is large, lined in white marble, with dual sinks, separate vanity, free standing tub, separate well sized stone lined shower with glass door, and separate WC with toilet. Very good robes and linens in bath; and good sundries / toiletries. Only “nit was speakers from television did not work for one room / stay, and were static filled on another stay – minor irritation. Food is excellent – and very much enjoyed room service, which was fast, friendly, and efficient. Fried rice and chicken satay were favorites. Western style breakfast also very good. Service was very good – not perfect, but quite good. Front desk often had a bit of a queue, but were friendly and efficient. Bellman, valet, and folks in driveway were fast and efficient – especially given quite a bit of traffic.
I asked during the booking an early check in and they confirmed that. Once I arrived in the hotel nobody at the reception tried to help me. I was coming from a long night flight and i had to wait almost 2 hours to have my room clean. But the worst point is the totally lack of respect for the customer. this is a Hyatt hotel not a 3 stars hotel, they should rethink how to serve customers who pay 400 dollars per night.
Since 1987 I choose Grand Hyatt Singapore for my stays in Singapore for business and for pleasure with my family. I consider Grand Hyatt in Singapore as one of the best hotels in Singapore and around Southeast Asia. The location in Scotts Road is very near to the main shopping area, avoiding the direct noise and traffic of Orchard Road. Hotel rooms are very comfortable with all the amenities. The Grand Club Lounge is really an excellency in term of professional service provided to the hotel guests for any type of need or inquiry. The lounge is also very convenient for breakfast and during the day, enjoying a wide choices of food and beverage. I also like very much the Mezze9, choosing from Asian to Western cuisine, all of which are available in a single venue and cooking in front to the guests.
HYATT is the way to GO! For a 5 Star QUALITY HOTEL, it gives all the pleasantries without going deep in your pocket! Courteous staff in the likes of Mr. Jeffrey Jalondoni and Ms. Ireene Sidek! GEMS of HYATT!!
I normally stay at Grand Hyatt in Singapore for the convenience to all shopping malls. But even if you are a tourist it helps reach every spot in Singapore in few minutes of taxi I personally prefer the new wing rooms because they are slightly newer and have an irregular shape. The old wing are nevertheless slightly bigger so it is very personal
Thank you Vanesa and your wonderful team for an enjoyable evening. Always feel special at the Hyatt and leaving with beautiful memories. The prawns were amazing and thank you very much for organising the birthday song and cake. The couch is super comfy, first time enjoying my meal on a comfy sofa. Please bring the free flowing champagne back ;)
Great comfortable bed, spacious and spotless room. Very efficient staff. Free upgrade to suite at check in. Great location right by Orchard Road shopping and metro station. Easy to get a taxi from outside. Very good shower pressure and fast wifi. A fantastic business hotel and I'd return for leisure travel.
My husband and I stayed at this hotel from 16 July to 23 July, we loved the place and definitely do not have much to comment about however i do have to say for the price that we paid, we believed the room could be in more better shape especially the toilet. It looks old and a bit rundown, could have been better, no vent to absorb the heat of the shower room, I mean don't get me wrong as i usually try to give my best input. The room is big and we loved our bed, it was a king size bed and very comfortable. We usually stays at Pan Pacific but with me as the wife bugging my husband to stay in Hyatt to collect more points, he gave in. So am i a bit disappointed? Yeah but that did not ruin our stay as my husband was there for a business trip while i was there to reconnect with family. Now i will move on to the food service which was fantastic, they are quite good and honestly the staff are very friendly and provided a world class service (In our opinion). The food varies, its a bit pricey for 2 pieces of prata, could improve the recipe for the You tiao, have tasted better (Sorry if i spelled it wrong). So what's next that i could give my feedback on? I couldn't think of anything much given that everything else was perfect and we might be back in Singapore, would love to stay in Hyatt again but might reconsider the location since the traffic could be bad/was bad when you are there at the wrong time. I do have to include one more good thing about this hotel though, the underground walkway to the MRT station which was really helpful and close to the hotel. We didn't get to order different food from the menu so can't comment much on that either but i did try the Mee Goreng and it was definitely WORTH the money, LOVED IT!!!! So to anyone out there who wish to explore Grand Hyatt, Singapore first hand i would say go for it as everybody is entitled to their own opinion and i have given mine so as you can see my overall rating is very good but there is always room for improvement :) thank you.
We usually stay at the Royal Plaza but this will now be our go to hotel in the future. This is an excellent hotel and the staff are very friendly. Location is great and very central for shopping and the MRT.
Our stay here was wonderful. We had all the good things to say from staffs being friendly to clean rooms and to the view. The pool was very clean too and we loves hanging around it. My best experience was the comfortable bed. Made me sleep well after a very tiring trip.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Grand Hyatt Singapore places you within 2 miles (3 km) of popular sights like National Orchid Garden and Singapore Botanic Gardens. This 5-star hotel welcomes guests with 677 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. It's in central Singapore and also close to Chinatown Heritage Center and National Museum of Singapore.
Enjoy dining at mezza9, one of 5 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.
All 677 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and slippers. Other standard amenities include minibars, coffee makers, and free newspapers.
At Grand Hyatt Singapore, guests enjoy a full-service spa, a nightclub, and an outdoor pool. Parking is available for SGD 20.00 per day (SGD 15.00 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 3072 reviews